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Traveller (78)
Room & Suite (45)
Pool & Beach (4)
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Overview
  • Excellent66%
  • Very good27%
  • Average4%
  • Poor1%
  • Terrible2%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
3 Star Hotel
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Reviews (259)
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Traveller rating
165
72
12
4
6
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LanguageEnglish
165
72
12
4
6
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All reviewsthe cafe downstairspacific fairacross the roadgreat locationthe gold coastcafe on sitethe penthouseairport busshort walkjupiters casinoone bedroom apartmentnice resortlight railthe ground floortram stopgreat coffeeself contained apartment
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51 - 55 of 259 reviews
Reviewed 19 January 2017 via mobile

perfectly functional if somewhat plain serviced apartment well situated in broadbeach across from jupiters , pacific fair, and the centre of broadbeach. the room is adequate if not worn, mattresscovers stained, furniture and walls marked, blankets smelly. building features pool gym tennis and sauna garage...More

1  Thank BSF G
Response from Rebecca T, Manager at Neptune ResortResponded 17 February 2017

Dear fortstreetboy, thank you for sharing your feedback with us. We endeavour to ensure all our guests have a pleasant stay. All apartments are privately owned and therefore furnishings can differ from room to room. We have taken your comments on board and will be...More

Reviewed 14 January 2017 via mobile

These apartments are not the newest in Broadbeach but would be among the biggest and are in a handy location. Neptunes is about three minutes walk to the beach and five minutes to the heart of Broadbeach shopping centre. It has a quality tennis court...More

Thank petergX6466OB
Response from Rebecca T, Manager at Neptune ResortResponded 14 January 2017

Hi Peter Thanks for your review. We couldn't agree more that our location is very handy to everything and our facilities such as the tennis court, refurbished pool area and on-site cafe is a real bonus to our resort. Thanks for staying with us and...More

Reviewed 12 January 2017 via mobile

We arrived to neptune resort.ppl at reception very nice and friendly. Great customer service. Disapointing to be told light needed to be fixed from electricians we where told to go to our rooms or wait till service was finished . I had a baby with...More

1  Thank Angela N
Response from Rebecca T, Manager at Neptune ResortResponded 14 January 2017

Hi Angela Thanks for your detailed review. Upon doing a final check of your room before your arrival it was discovered the light card activator had malfunctioned. An electrician was called immediately to fix this so as not to inconvenience you and your family. Your...More

Reviewed 1 January 2017

1 week stay in QLD for the X'mas holidays with the family (3 kids and wife). Stayed at the Neptune Resort. Resort was close to everything, shops, restaurants and casino. The apartment itself was clean and neat, LCD's in master bedroom and lounge. 2 minor...More

Thank vvictor67
Response from Rebecca T, Manager at Neptune ResortResponded 3 January 2017

Hi vvictor67 Thanks for staying at Neptune Resort. It was a delight having you and your family stay for the Christmas period. We do have free wifi for those guests who book direct either via phone or our website otherwise there is a nominal daily...More

Reviewed 29 November 2016

We had a most comfortable apartment with plenty of space. We stayed for 16 nights and will return for a third visit. The complex is well run by very friendly helpful staff and the location could not be better with trams and buses just across...More

1  Thank Heather B
Response from Rebecca T, Manager at Neptune ResortResponded 30 November 2016

Thank you Heather for your kind review and for continuing to stay at our resort. We agree, our location is great with all the public transport just across the road. Look forward to seeing you again soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$87 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$87 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (78)
Room & Suite (45)
Pool & Beach (4)
Dining (3)
Questions & Answers
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Room Tips
"Confirm check out time (they were strict on this). Take a few extra cooking utensils if there for an extended..."
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"Book directly for free wifi and ask for a room on a higher level (to avoid possible noise from café)"
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"highest rooms have best views and i found extremely quiet"
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"We asked for shady side since we were there in February"
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