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The Star Grand at The Star Gold Coast

11 reviews
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Traveller (3)
Room & Suite (320)
Storyboard
Overview
  • Excellent73%
  • Very good9%
  • Average9%
  • Poor9%
  • Terrible0%
4 days ago
“First Class Rooms”
2 weeks ago
“What's not to like!”
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Star Grand at The Star Gold Coast
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11)Write a Review
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1 - 5 of 11 reviews
Reviewed 4 days ago

We arrived late Friday night, check in was a breeze. When we entered our room the blinds and curtains automatically went up, and the lights turned on. This revealed a welcoming bottle of champagne and 2 glasses. This was a perfect start to our weekend....More

Thank marsy007
Reviewed 1 week ago via mobile

Visited the star casino with friends for the first time but it was a let down. Not what i expected. The foyer was not invited. Confusing on whete to eat. Had dinner at the buffet and must say it was very good service and food.More

Thank W4292YBmariav
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded 4 days ago

Dear W4292YBmariav Thanks for your recent feedback from your visit to The Star Grand. We appreciate all feedback as this helps us improve our level of service to all our guests & customers. As we continue with our transformation the arrival experience for our guests...More

Reviewed 1 week ago via mobile

Checked into for 7 nights 1st room conditioner did not work. Checked out at 10 told us they put a priority service on our next room 1.15 still waiting to get in. Some staff seem to struggle with English. For an expensive hotel I can’t...More

Thank janelleycrisp
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded 4 days ago

Dear janelleycrisp Thanks for your recent review from your stay at The Star Grand. It was disappointing to hear that the level of service was not up to standard on this recent visit, I assure you we take feedback like this very seriously as we...More

Reviewed 2 weeks ago

We enjoyed our like about this hotel. Its a large modern resort style casino hotel. Its located maybe 500 metres from the beach, 300 metres from the Broad Beach eatery strip, and across the road from the Pacific Fair shopping mall. I'm not a regular...More

Thank 25ian
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded 4 days ago

Dear 25ian Thank you for your recent review of your stay at The Star Grand. It’s great to hear such feedback regarding our transformation and the new and improved services that we have available to our valued guests. We do hope you have the opportunity...More

Reviewed 3 weeks ago via mobile

Stayed here for 2 nights. The happy hour drinks were great to have. The room what can I say. I had a corner balcony room and this is just awsome. The blinds come up when you enter the room. The sensor lights in the bathroom...More

Thank Steven B
Response from Luke F, Front Office Manager at The Star Grand at The Star Gold CoastResponded 2 weeks ago

Dear Steven B, Thank you for your feedback and review on your recent stay her at The Star Grand. It is great to hear that you enjoyed your two night stay with us and were able to utilise our state of the art technology implemented...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$194 - US$462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Broadbeach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$194 - US$462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Broadbeach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3)
Room & Suite (320)
Dining (114)
Pool & Beach (24)
Hotel & Grounds (87)
Business Centre & Event Rooms (3)
Bathroom (1)
Questions & Answers
Ask a question
jodaBrisvegas
30 December 2017|
Answer
Response from Luke F | Property representative |
Hi jodaBrisvegas, Thanks for your enquiry. Booking via 3rd party is quite easy and confirmations are generally sent to you rather quickly. With most 3rd party sites you make payment at the time of booking direct with the... More
1
Vote
g_star165
18 October 2017|
AnswerShow all 4 answers
Response from Relle H | Reviewed this property |
Not at the moment no, it’s ordered through room service and costs you $5 on top of your order.
0
Votes
Torz01
6 October 2017|
AnswerShow all 9 answers
Response from Curlingupbythefire | Reviewed this property |
Room service is available for $5 per delivery from memory. It is quite comprehensive and is served 24hrs. The hotel’s Italian restaurant Cucina Vivo also delivers room service for dinner at $3 per delivery (and is super... More
2
Votes
Room Tips
"we stayed in 1807 and it was a lovely view of the river"
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