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Sheraton Grand Mirage Resort, Gold Coast

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Sheraton Grand Mirage Resort, Gold Coast
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1,350 Reviews from our TripAdvisor Community

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Showing 1,314: English reviews
Reviewed yesterday NEWvia mobile

A big thanks to the Sheraton for a great stay. From the moment we arrived until we left, positive, happy staff. Would have loved to stay longer. Room with sea and pool view- excellent, but think the standard room sufficient if keep costs down.Restaurant staff top service.Certainly will be back. Thanks to front office staff for bottle wine to celebrate...

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Helpful?
Thank scottinotravels
Swindon, United Kingdom
Reviewed 2 days ago NEWvia mobile

Visited Christmas 2016 as part of honeymoon. We were looking forward to coming here as we'd been travelling for sometime around New Zealand, however we were disappointed on arrival at the hotel as it looked tired and in need of an overhaul. The room was adequate, but overlooked a noisy pool area (our fault for booking a Panoramic Oceanic View)...

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Helpful?
Thank 286Chrysalis286
Perth, Australia
Reviewed 3 days ago NEW

Nice upgraded hotel in main beach area.great onsite facilities and great adjoin Mirage shopping plaza. Great catering and food services and reasonably priced taking into consideration the quality and standards.

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Thank noelklomfas
Brisbane
Reviewed 4 days ago NEW

We were staying at the Gold Coast as a family of 3 generations from 9 to 81 years, and decided to celebrate the incoming year with the seafood buffet at the Sheraton Grand Mirage... stunning location from the entrance at reception to viewing the early beach fireworks from the pool area after dinner. And the restaurant was definitely in party...

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Helpful?
1Thank Lesley L
Auckland, New Zealand
Reviewed 5 days ago NEW

Well what a mixed bag this holiday turned out to be !! A girls holiday( partners to stay at home ! ) of swimming /bubbles /cocktails /shopping lying by the pool is what was on the wish list . Yes we got that.. our timing of going at the PEAK of the holidays was not great (make note to self...

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Helpful?
Thank melbradbury
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear melbradbury Thank you for choosing Sheraton Grand for your Girls’ Trip to the Gold Coast, and for taking the time to review in such detail your time here at our resort. Your insights and impressions are appreciated. We’re very sorry your departure day coincided with that power outage across the resort and throughout the Main Beach area. Be assured...

Wantirna, Australia
Reviewed 6 days ago NEWvia mobile

We stayed at the Sheraton in one of the more pricey rooms at $1329 per night and were very disappointed. Here goes; - dirty windows - Outdated carpet and walls - One shower - Air conditioning not working in one room - Old Tv's (Remote control impossible to change channels) - No balconies - No morning paper (expected at that...

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1Thank Kristenbez
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Kristenbez It is devastating to us all to know your experience at our resort was so incredibly disappointing. We sincerely apologise for failing to provide you with the facilities you anticipated in choosing Sheraton Grand Mirage as your preferred accommodation for this visit up to the Gold Coast. To enable follow up with our team I would appreciate if...

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Fantastic location, wonderful service and well appointed rooms. Through the gate on to the patrolled beach - rinse off back at the pool! Nothing better! Walking distance to Sea World after the best buffet breakfast. We will be back!

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Helpful?
Thank Clarke2768
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Clarke2768….short and sweet…and much appreciated! We love that your visit was so enjoyable, and that you will return. Looking forward to that. For the moment….many thanks for your review….warm wishes, Mark and the Mirage Team

Terrigal, Australia
Reviewed 1 week ago NEW

It was a day where everything was not going to plan for the hotel. Power outage in the whole of the area affected the hotel. Disappointed that they were not negotiable with 3pm check in, power outage made check in 4pm. I arrived at hotel at 12 pm at ill from sinus pain but was told i could not check...

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Thank A1foodie
Sydney
Reviewed 1 week ago

The worst experience I have ever had a thing such a high rated hotel (which clearly was earned from their customer service). We checked in during a power outage, clearly this causes issues for the whole hotel which we understand. However under pressure you see how well trained their staff are. The experience was pitiful. On a 30 degree day...

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1Thank Bondi1
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Bondi1 We are very sorry for your experience here at the resort on Saturday, and are grateful for your understanding regarding the power outage which ultimately affected the whole resort for a number of hours, together with the surrounding Main Beach area. Our team worked very hard to minimise the impact of this major outage, and assist our guests...

Reviewed 1 week ago via mobile

**BEWARE** This hotel is not what it appears. Rude front desk staff. Inexperienced staff. The website shows a massive aerial view of the pool (This is not the pool) Its a lagoon you're not allowed to swim in. The pool is tiny and cloudy and dirty. Overrun by children. Noone left the pool to use the restroom facilities. Charged twice...

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Helpful?
1Thank MrsKeys45
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear MrsKeys45, I sincerely apologise for your Honeymoon here at Sheraton Grand Mirage being so disappointing, and for our resort proving to be entirely unsuitable for this immensely special stay. In reviewing your reservation I can see we started off in the worst possible way with you arriving very early in the morning during Peak Season, and your room not...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: £152 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood APAC, Travelocity, Agoda, Hotels.com and Orbitz so you can book your Sheraton Grand Mirage Resort, Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Hotel Main Beach
Sheraton Mirage Resort And Spa
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Australia
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Mirage Resort, Gold Coast staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Grand Mirage Resort, Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are unmoveable on 3pm check in, so don't bother getting an early flight in.”
 of 5 bubbles A1foodie, 16 Jan 2017 | Read review
“Go to another hotel”
 of 5 bubbles Bondi1, 15 Jan 2017 | Read review
“request a room far from the noise, ideally facing the lagoon or the ocean”
 of 5 bubbles WTC2092, 10 Jan 2017 | Read review
“Avoid rooms on the 3rd floor - these turn into corridors when people don't want to use the external paths to their rooms from the lobby.”
 of 5 bubbles MmeParker, 8 Jan 2017 | Read review
“Rooms away from the pool are quieter.”
 of 5 bubbles D6217LSkarend, 8 Jan 2017 | Read review
5 of 5
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