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Broadwater Motel

Traveller (7)
Room & Suite (6)
Pool & Beach (1)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Pool
Laundry Service
Non-smoking hotel
Public Wifi
Room features
Air conditioning
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Business
HOTEL CLASS
33Reviews
11Photos
0Q+A
10Room tips
Traveller rating
  • 3
  • 7
  • 11
  • 3
  • 9
Time of year
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  • English
Stay away from this motel. The window cannot be locked properly. It was dirty. I could not find any part of the bed linen to be cleaned for me to lie down to feel comfortable. The bbq communial area is too close to the rooms. Thus smoky and bad smell in the room. I also feel
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Have stayed here twice in the last 6 weeks, both stays were wonderful. Rooms spotless and comfortable, staff very friendly and helpful. Couldn't hear any highway traffic when we went to bed even though our rooms have both been nearest to road. Would highly recommend this place
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Motel was in a great location, once car parked could walk to several eating spots, some right next door. Only problem with the room there was only one glass in the cupboard and no hair dryer, otherwise we enjoyed our stay and would use this Motel again.
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Worst Motel stay ever! Their website says Broadwater Motel and their street sign says the Pacific Coast Motel. The manager here is not just rude she is ABUSIVE! They expect you to use the same one towel for a multi night stay and ration you basics like toilet paper.
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Response from Kevin D, Manager at Broadwater Motel
Responded 6 Oct 2016
Sorry you feel you had a bad experience we wish this on no one and definitely don't limit any basics like toilet paper, maybe a miss understanding or miss communication. Enjoy your day :)
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The Broadwater Motel also trades as the Pacific Coast Motel, probably to avoid the reviews coming back on their business. We experienced awful substandard service and they stole money from us. Room servicing is not included in the price. They don't tell you this. They are too
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Response from Kevin D, Manager at Broadwater Motel
Responded 2 Oct 2016
Can we start by saying that in Australia is an offence to spit in someone’s face. Secondly, you threatened and intimidated a young mother, and grandmother and you make vexatious accusations that you, a large man, was threatened by 2 women with physical violence, really??? We have all of your actions on recorded video camera and can be used to finalise this matter if desired. In regards to room servicing, we do not enter your room to service unless you request it done so. Most guests see this as an invasion of privacy so we only do this when requested. Fresh towels, toiletries, tea and coffee are available at request, and you were given 2 sets of towels per day as requested and 2 rolls of toilet paper per day as requested. If you wanted beds made and, the room cleaned there are extra fees involved. We offered to give you this service free of charge, however as this was not done first thing in the morning before the cleaner commenced her shift, you erupted into a rage. You have created an issue due to an approximate 30 minute waiting time for the cleaners shift to start as you wanted a service to be complete before the cleaner had started her shift. Everything was going to be done as requested however as it was not completed at the time you wanted (which we did not know) you erupted, behaving in an unreasonable manor. We charged an extra $150 dollars to replace the curtains you destroyed in your rage as you left. This fee only just covered the replacement of the curtains (photos are available at request). The hotel policy (as with all motels) is - You damage, it you pay for it. The remainder of the money was because you were asked to leave due to your intimidating and threatening behavior and because you willfully damaged property and left the room in a state that was unusable to other guests because of the ripped curtains. You think we broke the law???, We think you broke the law for assaulting a woman and for willfully damaging property, so it is advisable for you not to continue with your vexatious accusations, as we have the evidence that disproves you.
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Album Categories
All photosTravellerRoom & SuitePool & Beach
Our room
Photo provided by managementBroadwater Motel
New Friendly Owners. Clean and Welcoming
our little kitchenette, april 2015
our room was very good,april 2015
Shower
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12
"Ask for top floor"
"BYO loo paper and towels"
"Ask for rooms 9 or 10 if you want to be away from road noise."
"Get a room away from the road as they are a bit quieter."
"Value for budget conscious, no frills or service."
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12
PRICE RANGE
US$75 - US$88 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastLabrador
NUMBER OF ROOMS
13
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