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The Grand Apartments

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Traveller (51)
Room & Suite (41)
Pool & Beach (10)
Ratings and reviews
Certificate of Excellence
  • Excellent31%
  • Very good39%
  • Average13%
  • Poor6%
  • Terrible11%
Travellers talk about
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What's included
Free Internet
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Bar/Lounge
Fitness centre
Kitchenette
Wheelchair access
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
4 Star Hotel
Set on the shores of the magnificent Gold Coast Broadwater, the Grand Apartments have uninterrupted views of the Gold Coast Skyline and lush tropical hinterland. The spacious one and two bedroom apartments are perfect for families as well as longer staying guests looking for a...
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Location and contact
352-360 Marine Pde, Labrador, Gold Coast, Queensland 4215, Australia
16.5 miles to Gold Coast Airport
20 restaurants are within a 0.25 mile radius
View nearby attractions and restaurants
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Reviews (160)
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160 results
Traveller rating
51
58
22
11
18
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Time of year
LanguageEnglish
51
58
22
11
18
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All reviewsacross the roadthe ground floorsurfers paradisethe gold coaststeam roomfantastic viewspedestal fanrestaurants downstairsstayed here for two nightsparticular unitseafoodsea viewshort breaktwo single bedsbroad waterthe lazy lobstercommon areas
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1 - 5 of 160 reviews
Reviewed 4 days ago via mobile

Decided to try a different accom option in this area. Booked a 2 bedroom ‘ocean view’ apartment here to relax and enjoy our day off - what we got was a view of a concrete dome, pool, palm trees and the broad water - no...More

Thank Sue P
Response from GrandApartments, Front Office Manager at The Grand ApartmentsResponded 2 days ago

Thank you for your review. We appreciate all feedback as we always aim to improve. We are sorry you did not enjoy your stay. We did offer to move you which was declined.

Reviewed 5 days ago

We arrived and found you needed to be a genius to get in . Took about an hour to get in . No service whatsoever from anybody . You can get better service , for a lesser price just about anywhere on the coast ....More

1  Thank Ivan K
Response from GrandApartments, Front Office Manager at The Grand ApartmentsResponded 2 days ago

Thank you for your review. We appreciate all feedback. We are sorry you did not enjoy your stay with us. Hairdryers are always available from reception free of charge. We do have limited reception hours on the weekends. Our night service is always available for...More

Reviewed 1 week ago

On the second floor you are right above the hotel downstairs. LOUD music prevents all sleep until 2-3am both fri/sat nights. ZERO SLEEP. You can hear every word of every song. Reception shrugged it off as "should have read the fine print on that room"...More

Thank Mumma_Paulene
Response from GrandApartments, Front Office Manager at The Grand ApartmentsResponded 1 week ago

Thank you for your review. We are sorry that you did not enjoy your stay with us. We take any complaints very seriously. When you came to reception to complain about the noise, we did offer to move you to a quieter room but you...More

Reviewed 4 June 2018

Stayed overnight at The Grand Hotel. Amazing views from our room, however if you are staying here take your own doona. The bed only had sheets on it and we had to get a polyester plush blanket out of the cupboard, not sure if it...More

Thank Karen K
Response from GrandApartments, General Manager at The Grand ApartmentsResponded 5 June 2018

Hi Karen, Thanks for your review. We appreciate all feedback. The plush blankets in all the rooms are the equivalent of a 450G winter quilt. There are also spare blankets available on request. Just ask reception.

Reviewed 24 May 2018

Have stayed here a number of time over the years. It has just become a worn out hovel. The apartment we stayed in has obviously not been maintained since it was built over 20 years ago, the walls are crumbling, a mismatched bunch of pillows,...More

Thank rayn454
Response from GrandApartments, Guest Relations Manager at The Grand ApartmentsResponded 27 May 2018

Thank you for your review. We take complaints extremely seriously. Unfortunately without a unit number it quite hard to respond to your issues. We do not recall any complaints or problems brought to our attention at reception otherwise they would have been dealt with promptly....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Beachfront
Fitness Centre with Gym / Workout Room
Free Internet
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair access
Self-Serve Laundry
Shuttle Bus Service
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$98 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$98 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (51)
Room & Suite (41)
Pool & Beach (10)
Dining (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
GC R
12 August 2017|
Answer
Response from GrandApartments | Property representative |
Hi, Which dates are you requesting accommodation for? Regards, Reservations
0
Votes
David O
21 October 2016|
Answer
Response from GrandApartments | Property representative |
The shuttle bus (depending on which one you book) leaves the airport every hour on the hour and will give you a time to pick you up at your hotel depending on your flight departure time.
0
Votes
David O
21 October 2016|
Answer
Response from tewantintom | Reviewed this property |
Shuttle bus 1hour
0
Votes
Room Tips
"Pick a better hotel"
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"Never will I Ever stay here again - zero sleep - zero care by staff for guests"
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"go somewhere else."
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"Always book direct with hotels"
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