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Stayed for 8 nights late May on 3rd floor,2 Bedroom Apartment with Spa.
Very Pleasant Greeting by Trish at Front Desk on arrival.
Secure underground car park.
Adequate cooking utensils but not required for us this time as close to Restaurants on Broadwater and small...More
Check in was truly awesome. The lady on the front desk was cheerful, witty and couldn't be more helpful. I am just so sorry to have to say that there were some serious issues with this accommodation which seems to have gone unheeded over the...More
We stayed here a few years ago & what a nice clean, modern place, so we decided to come & stay again.
Still a nice place, but quite run down & really dirty. Cutlery old & needs replacing so do cups they are stained, the...More
Stayed at Sandcastles for three weeks during April and May. Long flight from the UK so arrived exhausted. Impressed with our 2 bedroom apartment (fully equipped) even though we didn't cook much, our kitchen had everything. Towels and bedding were changed regularly. My partner, myself...More
Our group of 6 from the US stayed here for 4 days and nights. We made reservations through Hotels.com after looking at many places that were in the Gold Coast and near the ocean/beach. We had a rental car and were grateful for the free...More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed... More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed.
We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room,
At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated.
In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered... More
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish