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El Dorado Casitas Royale, by Karisma

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Traveller (5642)
Room & Suite (1447)
Pool & Beach (975)
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Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“beach butler”(674 reviews)
“outdoor shower”(602 reviews)
“casitas section”(385 reviews)
AMENITIES
Free Internet
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (5,620)
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5,385 results
Traveller rating
4,379
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4,379
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All reviewsbeach butleroutdoor showercasitas sectionhealth barpersonal conciergesanta fe grillour honeymoonbellini barbeach bum vacationscandlelight dinner on the beachwine pairingroom servicegourmet inclusiveartificial reefcasita suitepool bartenderbeach beds
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1 - 5 of 5,385 reviews
Reviewed yesterday

Everything was excellent. I cannot wait to go back. All the rooms were clean and the butlers were great. The food was excellent too. Great vacation to spend with your wife or husband. Like I said, it was excellent

Review collected in partnership with this hotel
Thank knoxdog72
Reviewed 2 days ago

We had 10 glorious days at the Casitas Royale. This was our first visit and what an experience. Our swim-up room was beautiful, enhanced by the exceptional service provided by our butlers Hector, and subsequently Karen and Adriana. In addition, the food was first class...More

Review collected in partnership with this hotel
1  Thank SteveC21252
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded 2 days ago

Hola! We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance and we are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We hope you give...More

Reviewed 3 days ago via mobile

First of all, when they say luxury gourmet they are not kidding! The food is exceptional! We had an amazing time and food at Fuentes Culinary experience! Santa Fe grill, d’italia, Jo Jo’s, and so many more. The food is incredible. We stayed in the...More

Thank Andreea O
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded 2 days ago

Hola! Dear Andreea O Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your...More

Reviewed 3 days ago

Beautiful place, very clean, everyone was very nice. Felt pressured to buy into timeshare which made me uncomfortable and also for an ALL inclusive felt like I had to TIP alot. I which they had more food choices, especially snacksMore

Review collected in partnership with this hotel
Thank tammey76
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded 2 days ago

Hola! Dear tammey76 Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations....More

Reviewed 4 days ago

Only do the Casitas! the most amazing experience with the best customer service at your finger tips! The exclusivity was a wonderful bonus. If you want to be in the party scene you can at main pool but can enjoy a fun atmosphere without chaos...More

Review collected in partnership with this hotel
Thank OCfirecracker
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded 2 days ago

Hola! Dear OCfirecracker, Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$375 - US$1,176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#19 On the Beach Hotel in Riviera Maya
#23 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$375 - US$1,176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#19 On the Beach Hotel in Riviera Maya
#23 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (5642)
Room & Suite (1447)
Pool & Beach (975)
Dining (532)
Amenities (55)
Business Centre & Event Rooms (16)
Family and Play Areas (9)
Questions & Answers
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Chris E
25 May 2018|
AnswerShow all 2 answers
Response from angelfishgurl | Reviewed this property |
El Dorado Royale and Eldorado Casitas Royale are adults only. Generation resort by Karisma next door is family friendly.
2
Votes
17 May 2018|
AnswerShow all 2 answers
Response from Pandura | Reviewed this property |
We feel completely safe here. Just make sure you choose a reliable transfer service from the airport. We use Lomas Travel
0
Votes
kdggolf
13 May 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi kdggolf, you can check karismahotels website or call our toll free number: 1.866.527.4762 Additionally, if you want to request a certain section/room you can email resort directly at: reseldr@eldoradoroyale . com... More
1
Vote
Room Tips
"The rooms with the pools in the lazy river were so much fun!"
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"If you choose a casitas. I recommend sections 2800, 2900, 3000."
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"No bad room in the Casitas. You have your own pool, bar and beach area with a butler. Main hotel area need to..."
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"more lighting ,rooms atoo large and need more lighting espi the closet and dressing area"
Read review
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