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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,776 Reviews from our TripAdvisor Community

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Showing 3,607: English reviews
Canada
Reviewed yesterday NEW

We have just returned from celebrating our 10th anniversary at the El Dorado Casita Royale. From start to finish this vacation has been the best we have taken. This was my 5th trip to Mexico, and second staying at a Karisma resort, and my Husband’s 10th trip to the Caribbean. We are a couple in our 40’s from Canada. We...

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4Thank angelfishgurl
Albuquerque, New Mexico
Reviewed 2 days ago NEW

The property is absolutely beautiful. The staff no matter who you dealt with were SO cordial and helpful in EVERY way. The food was top notch where ever you ate, the dinners gourmet and so nice to have "just right" servings. We were there for our 50th wedding anniversary and they made it very special and memorable.

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Thank Liz R
Reviewed 2 days ago NEWvia mobile

Our holiday was 5 star because of the service we received from our beach butler Jorge (casitas 31). We have never received such professionalism and attentive service before when visiting other resorts in Mexico. Every morning our beach bungalow was set up exactly how we liked it. Jorge gave us very helpful information on local towns nearby. Thank you Jorge...

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1Thank Stacey L
United Kingdom
Reviewed 2 days ago NEW

Firstly, this is a large compllex consisting of the Eldorado Royale and the Casitas suites with mostly shared amenities, such as most restaurants and pools. However! The Casitas suites are very relaxed and quiet, which we loved. Casitas suite residents have designated concierge who will book your restaurant reservations for dinner and offer support and advice, they are really helpful...

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3Thank Mark H
Reviewed 2 days ago NEW

I travel several times a year, and 1-2 times a year to Cancun/Playa...and this is my favorite resort ever! I have referred several of my friends here also, and everyone absolutely loves it. It's a relaxing oasis with very friendly staff (I was still saying Hola to everyone I met for days after my return to US), the restaurant food...

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Thank Debra D
Reviewed 3 days ago NEW

I would highly recommend this resort. Everything was very clean and the rooms were always kept up on. They have soo much going on you can always find something fun to do! Brenda and Hector were great at getting groups of people together to play volleyball and water polo and just interact and have a good time. Maricio was our...

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Thank Mary L
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Mary L It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. Be confident that Brenda, Hector and Mauricio will be delighted that you have acknowledged their hard work and that we are proud to have them as part of El Dorado Royale. On behalf of all our staff:...

Burlington, Canada
Reviewed 3 days ago NEW

Nothing to dislike about this resort. Spacious, quiet, well maintained. Food is excellent at all restaurants. Casitas Italian was a favourite, and the Santa Fe for breakfast. what set this resort apart was the staff. Over and above, friendly, helpful and a pleasure to deal with. Loved the consierge service in Casitas block 30: Ruth, Charly and Charlee-very, very helpful...

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2Thank JJ F
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear JJ F Thank you very much for taking time to write your experience. Be confident that Carlos, Ruth, Cesar, Miguel, Alberto will be delighted that you have acknowledged their hard work and that we are proud to have them as part of El Dorado Casitas Royale. We really appreciate your feedback and we will be more than glad...

Seaford
Reviewed 4 days ago NEWvia mobile

Sucks....grounds r gorgeous...Beach sucks...drinks r lame and food blah....don't waste your money.Worst of all...the sales Dept...Gloria Garcia they won't even post my thing because it's negative ... People r great

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1Thank kargo57
KarismaHotelsResorts, Hotel Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear kargo57 thank you for the time taken to share your comments with us at Trip Advisor. It is very nice to read that you are celebrating your wedding anniversary and that you are enjoying the well-kept and beautiful property grounds as the service received by the employees; nevertheless, I am sorry for the areas that did not live up...

Covington, Georgia
Reviewed 4 days ago NEW

This was our third visit and it just keeps getting better and better. The staff is amazing!! Juan made us delicious drinks and Antonio served them with a smile! Our butlers always went above and beyond our expectations. Raquel made sure we came back to a beautifully decorated room every night and even prepared a lunch and a cooler of...

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1Thank Afw2127
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Afw2127 We heartily appreciate your kind words to all the staff, facilities and services. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations. We will wait...

Reviewed 4 days ago NEWvia mobile

Excelente comes to mind on everything I can think of too this great experience, great food and great staff. Made us feel right at home for our 2 week stay. This all inclusive gourmet resort was everything and more. Firstly would like to say thanks to all the K-team. Very entertaining from bike tours to nightlife always having a smile...

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3Thank Fraser S
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Fraser S It’s wonderful to hear from you and we’re so glad that you enjoyed your honeymoon at El Dorado Casitas Royale, a Spa Resort by Karisma I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination We are looking forward to welcome...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: £365 - £901 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#14 Spa Hotel in Riviera Maya
#16 Luxury Hotel in Riviera Maya
#22 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
486 questions
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Casitas for a quiet and slower pace.”
 of 5 bubbles angelfishgurl, 22 Jan 2017 | Read review
“The Cassitas are worth the extra cost (vs Royale rooms)”
 of 5 bubbles debrad936, 21 Jan 2017 | Read review
“Avoid Section 30 as it is set back and appears to encourage anti-social behaviour.”
 of 5 bubbles malcolmp411, 17 Jan 2017 | Read review
“The 3200 building was just remodeled and is wonderful”
 of 5 bubbles 431guyb, 17 Jan 2017 | Read review
“The casitas are quieter than the main resort.”
 of 5 bubbles Krisb235, 16 Jan 2017 | Read review
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