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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,647 Reviews from our TripAdvisor Community

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Showing 3,489: English reviews
Leeds, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
Reviewed yesterday NEW

This was a truly amazing hotel. We stayed in the Casitas part of the hotel which was even more fabulous. We loved the variety of restaurants and the daily activities. We were never short of something to do. The place was simply the best we have ever experienced and would not normally return to somewhere again as "the world is... More 

Review collected in partnership with this hotel

Helpful?
Thank RebeccaT11
Yorktown Heights, New York
1 review
Reviewed yesterday NEW via mobile

Took his class today while staying at this amazing place and was totally impressed with his knowledge and attention to proper Form etc , as this is a intense workout and he took the time and attention to all of there; whether beginner or advanced . Thank you Aldo! Great class and great fitness center!

Helpful?
Thank Lizdibartolo
Ontario
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

My husband and I have traveled to Mexico 5 times to all inclusive resorts over the past 8 years. El Dorado Casitas was the best in terms of service, attentiveness, and attention to detail. We had a casita in section 27 that faced the ocean and we loved the view, accessibility to the swim-up pool bar and the bali beds... More 

Review collected in partnership with this hotel

Helpful?
Thank OntarioBeachgirl100
Portland, Oregon
1 review
Reviewed 2 days ago NEW via mobile

So worth it. We absolutely loved our time here for a wedding but have to make a plug for fuentes restaurant. Our waitor was Nathan and he deserves a huge shout out. We had such an amazing time and the food was stellar. Do yourself a favor and go, you will not regret

Helpful?
Thank nutmeg11688
Detroit, Michigan
1 review
Reviewed 3 days ago NEW

luxurious room for a Caribbean resort. loved the patio and the outdoor shower. would prefer that dinner reservations be first come first serve. many restaurants were totally booked for the evening but tables were empty, sometimes more empty tables than occupied tables. This made for many unhappy guests looking for a place to dine. Many larger parties are turned away... More 

Helpful?
Thank tennisgirl655
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear tennisgirl655 Thank you very much for taking time to write your experience. Be confident that will be delighted that Jorge and Mai you have acknowledged their hard work and that we are proud to have them as part of El Dorado Casitas Royale. We really appreciate your feedback and we will be more than glad to welcome you... More 

Bolton, United Kingdom
1 review
Reviewed 4 days ago NEW

Cannot begin to say how wonderful this place is!I have travelled extensively & stayed in some wonderful hotels but Karisma have nailed it here at El Dorado Royale Casitas- rooms - staff - facilities - bars - dining - personnal concierge it just goes on & on - its fabulous - would defy anyone who appreciates P&Q with quality not... More 

Review collected in partnership with this hotel

Helpful?
Thank jeanlbriely
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear jeanlbriely Thank you for taking the time out of your day to write such a wonderful review from our property It was pleasure to read your review We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas More 

1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

I'm going to try to make this as short as possible because I want to help as many people as I can and I know many might not read a lengthy review. My husband I honeymooned here 11/16-11/23 and I couldn't wait to come home! We stayed in the Casitas Royale section and paid a pretty penny for it. DON'T... More 

Helpful?
8 Thank Jayme S
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Jayme S, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

My Husband and I spent our honeymoon at El Dorado Casitas and it was perfect. Our service was impeccable at our Casitas pool / bar (May and Jorge). The room was even better in person then the photos on their website. Will def. go back. The resort itself is beautiful, has amazing landscaping, and a ton of people pools and... More 

Helpful?
1 Thank Rebecca H
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Rebecca H Thank very much for such a nice review, Be Certain that May and Jorge, would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. We will be more than glad to have you back in our paradise, Sincerely, Mariana Montes Hotel Manager... More 

Old Bridge, New Jersey
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW via mobile

In response to my answer, absolutely yes. I will let you make this determination yourself as you read about El Dorado Casitas. My newly wed husband and I were able to book an individual casita in the section 27--. It felt like our own little oasis. The rooms are stocked with drinks and snacks daily, the outdoor shower complements the... More 

Helpful?
4 Thank KatrinaMarquez7
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear KatrinaMarquez7 It has been a pleasure to read your recent review. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. As you said, Dennis, HUmberto, Jorge and... More 

Abingdon, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

I upgraded to the Casitas from the Royale on the second day of my holiday, and I'm pleased to say the Casitas is far superior to the Royale. I stayed in Casitas 27, and the room was great, with an outdoor shower and jacuzzi bath, with a terrace overlooking the pool. The standard of the room was generally good although... More 

Helpful?
1 Thank VickiL01
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear VickiL01 I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Be Certain that Jorge and May, would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. We will... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: £417 - £888 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#16 Spa Hotel in Riviera Maya
#19 Luxury Hotel in Riviera Maya
#24 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
456 questions
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Leeds, United Kingdom
1 month ago

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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Casitas are the best! Private pools and private bar and you can book all restaurants as well as other little perks. ”
 of 5 bubbles RebeccaT11, 4 Dec 2016 | Read review
“Casitas well worth the extra cost.”
 of 5 bubbles OntarioBeachgirl100, 3 Dec 2016 | Read review
“If you MUST stay (though I highly recommend against it), do NOT stay in the 28-32 block Casitas..”
 of 5 bubbles 593jaymes, 1 Dec 2016 | Read review
“choose a casita! You get a pool shared with a much smaller group and bar! plus the rooms are fabulous.”
 of 5 bubbles rebeccahS806QI, 30 Nov 2016 | Read review
“32 Casitas is at the very end of the resort and all the rooms are infinities or swim ups to the bar.”
 of 5 bubbles Cinful65, 29 Nov 2016 | Read review
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