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Hotel H10 Big Sur

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1,710 Reviews from our TripAdvisor Community

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Showing 1,193: English reviews
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 days ago NEW via mobile

Had another week at h10 big sur with our friends who we put onto it. Lovely holiday great staff, good food. Only downside was having lukewarm shower for four days the problem was rectified but only 2 days before I came home. It didn't spoil my holiday but it might for some need to get on top of maintenance when... More 

Helpful?
Thank Poppyart2010
Ware, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW

This was our second visit to the Big Sur and everything was just as good, if not better, as the wifi has really improved. What makes this hotel special is the staff, customer service is everything. It is also in a perfect position in Los Cristianos. Can't wait to return again next year.

Helpful?
Thank JanandRogerWare
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago NEW

This Hotel is quite good, but not the best I've stayed in. The Room, which we paid £180 extra for a sea view was quite small. The room had a coffee machine with coffee pods daily, but no Tea making facilities? The cups supplied were small espresso type. Mini Bar was full of stuff which we emptied to keep our... More 

Helpful?
2 Thank roland r
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, Thank you for your review on Tripadvisor, specially for your kind comments on our service and level of hospitality. In our mind is always strive for more and better, to meet the expectations of our customers or better yet, exceed them. Customers are my eyes, I greatly appreciate any kind of suggestion to improve! Your words will be... More 

Hitchin, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

Stayed for 8 days in November- recommended by a friend and we weren't disappointed. Firstly the slight negatives- if only to give a balanced view. Our room was good - 2nd floor with a balcony . The level of housekeeping varied from day to day. Some days the floors weren't cleaned and the bathroom was barely touched . Other days... More 

Helpful?
Thank Lesley C
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, Thank you for your review on Tripadvisor, specially for your kind comments on our service and level of hospitality. In our mind is always strive for more and better, to meet the expectations of our customers or better yet, exceed them. Customers are my eyes, I greatly appreciate any kind of suggestion to improve! Your words will be... More 

Leicester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

On arrival,i was blown away by beautiful reception area,check-in was quick and informative.The decor and the delicate touches to detail simply makes this hotel a little haven.The lift areas are beautifully tiled with large comfy chairs,always smelt delightfully clean throughout.Our room was on the second floor,looking on to the pool area and the harbour,the balcony was larger than usual with... More 

Helpful?
2 Thank ronnie p
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, thank you for taking the time to post such a brilliant review of your stay between us in the H10 Big Sur Boutique Hotel, we are really happy to read that you enjoyed your visit, and that we were able to exceed your expectations. Our priority is to ensure that our guests are feeling special and that they... More 

Beverley, United Kingdom
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 week ago

Many reviewers of the Big Sur advise that paying for a ‘sea view’ room is well worth the additional cost. So nine months ago when making our booking via Booking.com we did just that. Imagine our surprise and disappointment when just five days prior to us flying out, we received an email directly from Big Sur advising that “due to... More 

Helpful?
4 Thank Barrie R
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Good afternoon and greetings from H10 Big Sur. Your experience and satisfaction is most important to me and I hope to have the opportunity to achieve a positive outcome for you. My apologies, the problem with the room allocation and subsequent difficulties were neither to yours nor my satisfaction, my dear guest, but due to a computer bug the system... More 

Dublin, Tipperary, Ireland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 week ago

We spent 10 days here during October and we really enjoyed our stay. This is a funky and unusual hotel, both modern and retro around the reception and bar area, and makes a nice change from many of the other 'resort' style hotels in the area. My partner Kim B has already reviewed our stay and I would echo her... More 

Helpful?
4 Thank Rob H
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, we thank you for completing your review about your experience at the H10 Big Sur Boutique Hotel and for choosing our hotel for your holidays. Every guest and their comments/concerns helps us to build a better understanding of our guests and their needs. We want to express how sorry we are to hear that we could not fulfill... More 

Wales, UK
Level Contributor
6 reviews
4 hotel reviews
Reviewed 2 weeks ago

A nice hotel and very friendly staff. There was a problem with our patio door which was immediately fixed. Hotel and room were spotless. The only downsides were: no free sun-beds come the afternoon (and lots of shade from the trees), staff do not allow you to reserve prior to 10am so this is good. Our room was noisy in... More 

Helpful?
Thank Fos-UK
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, We thank you very much for your comments regarding your stay. I shared your comments with our team specially reception regarding the room allocation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,... More 

dorice
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

Room on the seventh floor, Mountain view, very shaded, mix up with our booking so to be honest we were just happy to have a Room. Room was pleasant, with a good working, hot walk in shower. Shower room flooded on our first morning, quick call to Reception, and workmen arrived, by the time we came back from Breakfast, all... More 

Helpful?
1 Thank Dorice-7
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, Thank you for this super feedback and thank you also for choosing to stay at our H10 Big Sur Boutique Hotel. Your feedback is most welcome and I will certainly pass on your comments to all our team-members, it comes to motivating and encouraging the team to perform to the highest level consistently – I certainly do have... More 

Wadebridge, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Stayed here for the second time and our positive experience matched that of last year. Genuine welcome, excellent room (2nd floor sea-facing), friendly and attentive staff, cleanliness throughout and wholesome food.

Helpful?
Thank david_atfield
Gabi W, Gerente at Hotel H10 Big Sur, responded to this review

Dear guests, We want to thank you for choosing our H10 Big Sur Boutique Hotel for your stay in Tenerife, as well as we really appreciate your review on Tripadvisor. It is a pleasure to receive comments like yours that confirms that our company policy is the right one, recognizing our customers as the foundation of our daily work. We... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located facing the sea in the area of Los Cristianos, the H10 Big Sur (formerly H10 Oasis Moreque) is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more   less 

Additional Information about Hotel H10 Big Sur

Address: Avda. Juan Carlos I 28 | Los Cristianos, 38650 Los Cristianos, Arona, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Price Range: £93 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel H10 Big Sur 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Hotel H10 Big Sur Tenerife/Los Cristianos
Hotel Style:
#1 Family Hotel in Los Cristianos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel H10 Big Sur staff and other travellers.
144 questions
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Durham, United Kingdom
ireland

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Questions? Get answers from Hotel H10 Big Sur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“worth paying extra for a sea view room”
 of 5 bubbles JanandRogerWare, 1 Dec 2016 | Read review
“Second floor has big balconies. 8th Floor has glass fronted balconies”
 of 5 bubbles 66rolandr, 26 Nov 2016 | Read review
“They say Sea view are best if you can get one?”
 of 5 bubbles 7barrier, 20 Nov 2016 | Read review
“Seventh floor excellent”
 of 5 bubbles Dorice-7, 18 Nov 2016 | Read review
“Sea-facing corner suites have best views and bigger balconies.”
 of 5 bubbles david_atfield, 18 Nov 2016 | Read review
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