We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Phoenix Grand Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Management photos
Phoenix Grand Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

201 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 29: English reviews
Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

We have informed the hotel that we wanted non-smoking room in non-smoking floor. When we were on the way to the room, we noticed that some rooms were occupied by smokers and they are smoking with door opened. Our room is full of the smoking smell. I called to the front desk and requested for a change of room and...

 Report
Helpful?
Thank loomw
Singapore, Singapore
Reviewed 19 June 2016

It was the worst hotel we ever stayed, whether on this trip or other trips we had been on. The room smelt musty (we were luckier than one tour member whose room had rotting smell), very old, the bed is hard, the bathrooms were awful condition - not clean - you could see thick water marks on the floors. Basins...

 Report
Helpful?
Thank Littlepods18
Reviewed 16 June 2016 via mobile

The staff was helpful and they spoke some english. They have a big and impressive reception with some girls dressed with traditional clothes. The room was big and comfortable. Nice and modern furniture. The only bad thing was the bed, which was hard. Spacious bathroom with a shower, free toiletries and two bottles of water per day. There wasn't any...

 Report
Helpful?
2Thank Laia T
PJ
Reviewed 12 June 2016

Room & bed are good. Breakfast is average with lots of tourists. Wifi only worked in the lobby. Location is a short 5 min cab ride away from the scenic and charming Fenghuang Ancient City by the river. The staff at the reception spoke no English.

 Report
Helpful?
Thank Noyawns
Singapore, Singapore
Reviewed 12 May 2016

Touted as the "only 4-Star Tourist Hotel" in the Fenghuang Ancient City, it is conveniently located on higher ground and overlooking the river and the Ancient City at a distance. You can either walk or take a taxi for RMB 10 one-way to the Ancient City. We choose to take a 20-mins walk instead so that we can catch the...

 Report
Helpful?
Thank Kathleenlim
Brisbane Australia
Reviewed 7 November 2015

Our tour group had to pay to enter this family owned town. It is also the home of the minority Miao people. This hotel was described by our guide as "the best hotel in town" - it was right beside the river and in a major shopping precinct. The room was comfortable with all the expected appointments - hairdryer, tea...

 Report
Helpful?
Thank Marilyn50
London
Reviewed 6 September 2015

For a Chinese 4 star hotel in an out of the way town, this was definitely better than I had come to expect from some of the reviews. We stayed in the back building (building 8) which is the newer section and the room we had (a suite) was on the 23rd floor. It was large with a separate lounge...

 Report
Helpful?
Thank mbgandco
Washington DC
Reviewed 18 July 2015

The hotel has a simple lobby (which is fine) and based on the lobby, we had expected basic rooms as well. They were a bit above average: clean, well appointed with the items like shampoo, soap, glasses (slippers and combs seem common practice in China) and AC that worked very well. We found all the beds were hard in hotels...

 Report
Helpful?
Thank hi_plains_drifter
New Delhi, India
Reviewed 20 December 2014

when i say Phoenix Grand Hotel 3 star property with 4 star accomodation i mean it when you enter the hotel their is no feel of a 4 star hotel . even at the dining hall it doesent give a feel of 4 star hotel . but rooms are good spacious . But in this small town it is a...

 Report
Helpful?
2Thank MANU1318
Harvest, Alabama
Reviewed 23 November 2014

The reviews say this is the best hotel in town, maybe. But if that is true perhaps you should skip this stop. English language capability is poor. The room is OK, but the hot water is marked cold and vice versa. The facility is old and a bit off the beaten track. Breakfast is the worst I had on this...

 Report
Helpful?
1Thank Craig H

60 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (49)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (4)
Viewed
Bathroom (3)
Viewed
View from Room (1)
Viewed
Dining (1)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Hotel & Grounds (7)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Fenghuang County
0.8 mi away
Phoenix Melody Inn
Phoenix Melody Inn
#10 of 223 in Fenghuang County
39 reviews
0.0 mi away
Country Garden Phoenix Hotel
Country Garden Phoenix Hotel
#61 of 397 in Zhangjiajie
16 reviews
0.6 mi away
Phoenix Zhengfu Hotel
Phoenix Zhengfu Hotel
#26 of 223 in Fenghuang County
17 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
More Inn
More Inn
#7 of 223 in Fenghuang County
10 reviews
0.6 mi away
Fenghuang Juntian Grand Hotel
0.9 mi away
Phoenix Jiangtian Holiday Village
Phoenix Jiangtian Holiday Villag...
#51 of 223 in Fenghuang County
25 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Phoenix Grand Hotel

Address: No.1 Phoenix Road, Fenghuang County 416200, China
Region: China > Hunan > Fenghuang County
Price Range: £38 - £63 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Phoenix Grand Hotel 4*
Number of rooms: 559
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Orbitz, Travelocity, Expedia and Booking.com so you can book your Phoenix Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Fenghuang County
#1 Best Value Hotel in Fenghuang County
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Phoenix Grand Hotel staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Phoenix Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“new block is cleaner and brighter”
 of 5 bubbles loomw, 4 Nov 2016 | Read review
“I have no tips, as our tour group members were all on 5th floor and it faces directly at the open car park space at the back of the hotel.”
 of 5 bubbles Littlepods18, 19 Jun 2016 | Read review
“Ask for non-smoking floors”
 of 5 bubbles Kathleenlim, 12 May 2016 | Read review
“Perhaps consider a room in the main building”
 of 5 bubbles hi_plains_drifter, 18 Jul 2015 | Read review
“all rooms have a good view .”
 of 5 bubbles MANU1318, 19 Dec 2014 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay