The Black Horse Hotel
Westgate, Otley, Leeds LS21 3AS England
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Room & Suite (2)
About
#2 of 2 small hotels in Otley
Location
Cleanliness
Service
Value
The newly refurbished Black Horse Hotel is set in the heart of the friendly market town of Otley. Under new management from July 2014, the Black Horse is ideally placed in the heart of Wharfedale, just to the North West of Leeds and only 10 minutes from Leeds/Bradford airport. Otley is a great base from which to explore the countryside of the stunning Yorkshire Dales and the many attractions of both West and North Yorkshire, with Leeds being only a few minutes away and the beautiful Spa town of Harrogate only 12 miles away. The family friendly pub serves locally sourced food from 12pm - 9.00 Pm, the specialities being fresh made, stone baked pizzas and burgers from our local award-winning butcher. We have 9 guest rooms, with 2 being family suites each with 2 separate bedrooms. All our rooms have newly refitted en-suite facilities. The function room on the first floor can host meetings, parties and other special occasions, with capacity for up to 125 people.
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Property amenities
Free public parking nearby
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Meeting rooms
Non-smoking hotel
Room features
Private bathrooms
Coffee / tea maker
Electric kettle
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Ukrainian
Location
88Good for walkers
Grade: 88 out of 100
61Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Westgate, Otley, Leeds LS21 3AS England
Getting there
Car HireSee all Otley car hire
175Reviews1Q+A33Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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We stayed in room 8 a double room it was very spacious Tudor like, massive sofa big movable wall mounted TV it was value for money.The only thing that was missing a fan as it was extremely hot /warm at night, just wondering where was the sofa purchased we would considering buying one it was huge and comfortable it’s yes from us and would stay there again if it was available on our next trip to otley which is restful and stress free.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Explore surrounding towns villages many pubs in otley the Fleece is a very family friendly pub...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pleasant, welcoming and friendly. Comfortable rooms, clean and tidy. Staff in pub very attentive and good food. Overall a good experience that suited needs of visiting friends, in a location that’s doesn’t have many options for accommodation. Best pub in this area. Will return again for sure
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Date of stay: May 2023Trip type: Travelled with friends
Room Tip: No parking directly on site, but there is a car park opposite that is cheap.
Great location for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice comfortable and clean rooms. Very friendly and helpful staff. Great bar and central location. Highly commended. Fantastic historic building as well, renovation very tastefully done and keeps its outstanding features. Will definitely stay here again
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Parking close by and breakfasts available in the town
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We ordered 3 meals and unfortunately my wife's meal didn't go through on the machine. The waitress apologised and said the 3rd meal would come later. As a result my wife ended up eating on her own. Not a perfect evening. We explained that this wasn't right and asked to speak to the manageress. We were told later that the manageress went home without wanting to speak to us. What a great attitude. No apology, no gesture. Couldn't care less. Clearly yet another pub that will have to close it's doors with management of such poor quality. Hopefully the hotel owners will take action before it's too late.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Black Horse, General Manager at The Black Horse Hotel
Responded 16 Dec 2022
Dear Sir, Whilst we usually appreciate any review and take on board all feedback, we feel that your comments are untrue and unfair. It was evident from the moment of your arrival that you were disgruntled, as demonstrated by your unpleasantness and belittling comments towards the bar staff before placing your order. The unfortunate incident did occur and the kitchen did not receive the full food order, this was promptly explained and a sincere apology was given, whereby you demanded a free meal immediately. Your meal arrived at the table in under 7 minutes whilst your table appeared to have all only just started eating. We perhaps didn’t realise the gravity of the situation for you as, in your own words, you “didn’t care about a free meal, because you have lots of money” after asking for the meal for free. For this we apologise. Whilst feeling it not appropriate to interrupt your meal, whilst all members were eating, our manager finished her shift and left you in the very capable hands of our shift supervisor. We can assure you that our experienced staff would deal with any matter in the same manner as management would.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Black Horse is an old coaching inn, built in 1901 on the ruins of its previous namesake. The architecture is wonderful and boasts original Burmantofts tiling. Being of its time, there is no lift, so persons with mobility issues might want to bear this in mind. Fans of 'Emmerdale' might recognise it as the hotel in Hotten. MrsCapricorn and I stayed here for four nights and I can honestly say that we have rarely, if ever, enjoyed a hotel stay more. Our room was spotlessly clean and very well appointed. The bed was extremely comfortable. The bathroom had both a shower and a bathtub (always a plus with us). Food and drink in the hotel is of very high quality and there is a good range of both, except on Tuesday, when the cuisine is restricted to pies; however, these are delicious. The manager of the Black Horse is a remarkably efficient, friendly and flexible young lady who has trained and runs an excellent team, who reflect her values. They are a credit to her and she is a credit to her employers. The Black Horse is the best hotel in Otley and is an excellent base from which to explore Lower Wharfedale. If one is not staying there, it boasts a splendid bar with a wide range of food and drink. Quite simply, it is not to be missed.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: All rooms are excellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
50 pounds of food wasted; lovely weekend (8/5/2022) with friends ruined; no clarification from management so far (10/5/2022) despite several calls and voicemails. Total incompetence of the manager, that also tried to put the blame through an employee on the cleaning lady, the only helpful person there - so shameful- as she avoided to meet us in person in the afternoon. Moreover, the room is overpriced as: there are too few towels there is no hearing you can regulate the mugs are dirty there is mould on the windows and too rumor from the road shower's drain is not working properly so you must stop halfway to prevent the room from being floaded Better sleeping in your car than there. Last but not least they said we didn’t have a reservation when we arrived….!
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Stay away from the Black Horse
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My Wife, Daughter and I were looking for somewhere to have lunch and our usual go to place was closed today and we came across the Black Horse Hotel. We are so glad we did! The food was absolutely beautiful and the prices are really reasonable, if your wanting proper Yorkshire portions then I highly recommend visiting this pub. The staff were very welcoming and happy to help with anything we wanted to know, all in all it was a 10/10 experience and we will definitely be returning again another day.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely impromptu lunch today on a visit to sunny Otley. We like a drive out to Otley and usually call for a drink to another hostellery which was closed today. Walking down from the market we decided to call in here and are so glad we did. We had the fish goujon sandwiches which were freshly made in top quality bloomer bread and were totally delicious, served with a good helping of green leaf salad. We had 2 drinks also delicious, and prices are very competitive and good value. The only fault was the very wobbly table which I had to stabilise with a beer mat, and the very worn upholstery on the chairs, but this definitely won't put us off returning next time we are in Otley.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My husband and I had lunch there on 29th December . We didn’t plan on eating there but glad we did. We both had a burger and chips and it was lovely. The staff were pleasant. We would visit again if In the area
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What agreat outside seating area, safely and securely checked in, and all the staff are friendly and very attentive. We stayed a few hours and shared pizzas, 3 couples and 4 four dogs in the group, well done to all the staff for making our weekend thoroughly enjoyable and looking forward to seeing you all again soon.
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCATION
United KingdomEnglandYorkshireWest YorkshireLeedsOtley
NUMBER OF ROOMS
11
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Claim Your ListingTHE BLACK HORSE HOTEL - Updated 2023 Reviews (Otley)
Frequently Asked Questions about The Black Horse Hotel
Which popular attractions are close to The Black Horse Hotel?
Nearby attractions include Otley Courthouse Arts Centre (0.08 miles), Puffin Pottery (0.05 miles), and Kirkgate Arcade Shopping Centre (0.03 miles).
What are some of the property amenities at The Black Horse Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Black Horse Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Black Horse Hotel?
Yes, free public parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Black Horse Hotel?
Conveniently located restaurants include Costa Coffee, The Fleece, and M'deena Moroccan Restaurant.
Is The Black Horse Hotel located near the city centre?
Yes, it is 0.02 miles away from the centre of Otley.
Which languages are spoken by the staff at The Black Horse Hotel?
The staff speaks multiple languages, including English and Ukrainian.
Are there any historical sites close to The Black Horse Hotel?
Many travellers enjoy visiting The Navvies Memorial (0.1 miles) and Guiseley Well (2.2 miles).