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Resorts World Genting - Highlands Hotel

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Traveller (378)
Room & Suite (186)
Business Centre & Event Rooms (3)

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About

#6 of 21 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Exclusive lavish suites for high living Indulge in the luxury of our 5-star hotel, where suites are made sophisticated and rooms a class above. Voted 'One of the Finest Properties in the World 2021' (Forbes Travel Guide), you will be charmed by the timeless elegance of this distinguished property. Bookings for Highlands Hotel are exclusive to casino guests, Genting Rewards members (Gold & above), and selected online travel agents only.
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Property amenities
Parking
Free internet
Heated pool
Casino and Gambling
Airport transportation
Spa
24-hour security
Baggage storage
Wifi
Pool / beach towels
Taxi service
Concierge
Convenience store
Shared lounge / TV area
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Chinese, Malay, Tamil
210Reviews23Q+A40Room tips

Reviews
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Alan Chang wrote a review Jan 2024
Singapore, Singapore297 contributions11 helpful votes
+1
Found my way to Resort Hotel as the God of Fortune welcomes me. My wife went to check in. I saw a poster showing shuttle bus timing between the hotels and to the bus terminal. Then soon we took the lift up to 10th floor. Nothing fancy. The TV was small but we didn’t use it except turning it on the first night to see what was available. The place was mostly cold enough. There was no aircon. Not that we needed any. We turned off the fan during the stay. There were towels in the toilet but we had to bring our own toothbrushes. Found a hairdryer which was useful to dry our clothes a bit.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ThomasDLCF wrote a review Dec 2023
Singapore, Singapore59 contributions82 helpful votes
1) Staff only has one stock excuse "I'm sorry, we do not provide that XXXX" Excuse me, I have 3 rooms booked, all the same type. 2 of them have a desk chair, are you telling me by some miracle my one room is not supposed to have one? 2) Housekeep and maintenance is slipshod and shoddy at best. Rooms, indeed the whole hotel smells musty. 1 of our 3 room doors can't lock properly. Rooms not cleaned properly, evident dust/black mold everywhere. 3) Beds are from a bygone age with springs that have given up and not trying to even pretend to provide support. Paying 4 Star Pricing for 2 Star quality and service. Don't stay here, it's not worth the aggravation.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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pier3762015 wrote a review Dec 2023
Singapore, Singapore37 contributions8 helpful votes
+1
Warm hospitality received from the receptionist Ms Nadia upon my early arrival. She made an effort to fulfil my room preference and my stay was enjoyable. I would like to extend my appreciation to Ms Rajes, a friendly staff, for her kind initiative & guidance during my check-in/out as well. Looking forward to stay in the hotel once again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 19 Dec 2023
Dear Pier3762015, Thank you so much for sharing your experience with us! We are delighted to know that you had a wonderful stay at our hotel and enjoyed our hospitality. We look forward to welcoming you back soon for another fantastic stay. Socially Yours, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paullim2016 wrote a review Dec 2023
Singapore, Singapore92 contributions69 helpful votes
Compared to First World Hotel and Resort Hotel, Highland Hotel appears to be a better hotel. It provided free wifi in the room (Resort Hotel provides wifi only at the lobby while First World Hotel does not have free wifi). It also has a coffee machine and better toiletries. However, the room which we were given is a little dated and is in need of some repairs. The floor to the bathroom is slightly damaged and the door to the bathroom does not close properly. The rain shower, though in working condition, has some defects. The hot water takes about half a minute to get warm. The room does have an air conditioner (the other 2 hotels do not have). In terms of location there are lots of eateries near the hotel which is good. Service wise, staff is polite but due to a particular incident we felt that they do not provide the necessary support beyond the basic needs. On the last day of our 3-night stay, the wifi is not working. We called the general line and was told that they will send a housekeeping staff to take a look. We explained that we have been able to use the wifi on our iPhones and iPads the last 2 days but are having problems connecting to the wifi on the 3rd day. 2 of the staff came and tried to help fix this by checking 2 of our iPhones, looking at settings etc. this did not fix the problem. I reiterated that it is unlikely due to our iPhones or iPads as we have been able to connect to the wifi. They went back to seek further help. While I was in a meeting much later, a staff called to update on the wifi situation but as I was in a meeting I can only speak to them later. After the meeting I called the general line and ask to speak to the housekeeping staff but they said they are unable to connect me to them as their telephone system is unable to ,link, to housekeeping. The staff said that they will get the relevant person to call me but as I was going out I requested that they can just leave a note in the room if needed. Instead I was asked to call back when I am back in the room so that they can get the relevant person to call me. They cited the reason that they cannot get into the room, which is surprising since housekeeping has always been able to get into the room so long they is no DO NOT DISTURB sign is turned on. In an case, the staff managed to contact me just before I left the room and infrormed me that their IT staff advised that I may want to check the settings on my iPhones. I expressed surprised that if I have been able t access the wifi for the last 2 days it should not due to the settings on my iPhones but should be due to their wifi issues. Eventually I told them it’s fine since I can use my data plan on one of my iPhones (which is what I did when I was attending the meeting in the room earlier). This incident points to the lack of due service of the staff or due to miscommunication between their departments (housingkeeping / IT) with regard to the information I have provided. It does gives an impression that ‘due service beyond merely providing a room’ is not one of their objectives. If one is not bothered with services, Highland Hotel in Genting is considered a reasonably good stay.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 19 Dec 2023
Dear Paul, We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes. Thank you for bringing this to our attention, and we appreciate your understanding. Socially Yours, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Winnethepooh wrote a review Nov 2023
3 contributions
+1
The room is not very pleasant, there is a musty smell from the corridor all the way to room, even the kid says so. There is litter on the floor. Room looks dated. The mattress spring is really spoilt. The bedsheets are not put properly as a hotel should. The hair dryer is hidden under the table top and plug hidden on another compartment, the operator should advise over the phone instead of getting housekeeping over. The fridge was faulty. Hmmmm this is not very welcoming for a supposedly good hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Get a better room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 19 Dec 2023
Dear Yellowbeartravels, We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes. Thank you for bringing this to our attention, and we appreciate your understanding. Socially Yours, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SD M wrote a review Sept 2023
Singapore6 contributions3 helpful votes
Room was clean and cozy. Room comes with 2 super single bed, coffee and tea maker. Not the most TV channel you can get but the available available selection are good enough. Like the shower pressure. Ideal location for a weekend out of the busy city.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 22 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority. We look forward to welcoming you back for another delightful stay in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marsela wrote a review Apr 2023
Bandung, Indonesia24 contributions4 helpful votes
We booked suite room during raya holiday,all the facilities are great,furniture and all are like new,amenities are great,cant ask for more, but it seems they are short of people as the queue in the reception are long and it took some time when u call room service In terms of location,u need to walk about 10-15min to go to sky casino/sky ave complex
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear Marselap2017, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ji3hui wrote a review Jan 2023
Singapore, Singapore72 contributions53 helpful votes
After nearly 3 years and decided to stay at Highlands Hotel since there was discounted price for RWS member. But, what it got me really is disappointing. Maybe that’s the biases side as discounted price was for deluxe & premier room and hence no effort is done to maintain the room at all. Super run down and no hygiene in place at all. These are what I found though out my stay there. 1. Check in through self-help kiosk. First of a kind given it’s a 5 star hotel. Unsure why they do not want to provide front desk services. Maybe it was due to the fact that those under deluxe and premier rooms are allocated for RWS members who can redeem the room through the RWS point system or paid at a discounted price. Hence, it’s call what you pay for is what you get. No dedicated service is required except when you want to make changes to the room beds (e.g. from king to single bed and vice versa). However, if you have booked a suite room, you do have a dedicated counter for you to use and be checked in by the hotel staffs themselves personally. 2. Dirty bathroom. I had first checked in and was given a room with dirty bathtub and shower area. The capsules of facial foam was left behind by the previous guest or maybe before that in the shower area. No effort in clearing it or thoroughly cleaning them up. The bathtub, it’s by far the dirtiest that I have ever seen. Marks of dirty stains are left in the bathtub. I had to perform housekeeping by myself to remove whatever is in the toilet and did a round of cleaning up for the shower area, bathtub and toilet bowl at the end. Really disgusting to the max. and given the condition of the covid virus existence, no extra effort was given to make sure the hygiene standard is there. 3. Usage of the shampoo, shower and hand wash really was a painful experience. I wondered whether did the bathroom facility team in charge ever personally used the bottles. One person has to use up all the strength to squeeze out minimal portion of the liquid. My hand hurts as I’m typing this review out right now. I really don’t understand where is the logic in using those kind of bottles at all. 4. Room floor was not vacuumed and cleaned at all. Strands of hair can be seen on the floor and when I stepped on the non-carpenter floor, it’s as if my shoes are stuck to the floor. Yes, it’s that sticky. Horrendous!! I did saw the cleaning staffs pulling the vacuum along but was it even being used? 5. For the beds, they seems fine since I just keep an eye close as the rooms were fully booked and no chance in having the room changed for the night. Overall experience, horrendous and super nasty experience. Would I recommend or consider staying in this hotel again? NO! Not a chance! To be honest, this hotel should not even be qualified for a 5 star rating. It’s deceiving the hotel stayer. This hotel really requires a full overhaul of the hotel rooms with renovation.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear Ji3jui, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Logic M wrote a review Dec 2022
1 contribution
Front Staff service and attitude is very bad. Escalation to their manager is required. Been told to wait for messages to come back to front desk for room key. But no messages received after waited 3 hours.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear U890Unicolac, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Li Lin C wrote a review Dec 2022
We stayed in one of the executive suites, self-paying. Our stay coincided with a long weekend, so the hotel was full. However I do not think this is an excuse for having rude/ nonchalant staffs: 1. Only 3 counters were open. We were told that our room was not ready despite us checking in at 3.45pm; 2. No further information given, eg where we can wait or what time it will be ready (there were many like us, just sitting at wherever they can eg on window ledges and on the minimum chairs they have set up. There is limited waiting area in the Lobby). When we asked if they can contact us when the room is ready "oh, you want us to call you?"; 3. They allowed us to use the lounge during the wait, but offered no explanation on where it is. We brought our luggage up to Level 18 where we met other employees who are not interested in helping us to locate the lounge (just pointed finger lazily without a word. Wayfinding signages is poor too); 4. Thank God there is a young chinese lady at the lounge whom is very friendly and helpful. It made our day (you really need more employees like this); 5. Check out offers similar experience. 4 personnel at the 3 counters, all busy looking at monitors or phone or discussing among themselves (I was the only one in front of the counter). None looked up to acknowledge me until I made a remark about how long I have been waiting); 6. Questions about your stay will likely be unanswered as the system is fully automated. None of the contact numbers worked, or they will be directing you to their website/ chatbots. The hotel is nicely decorated. Room is quiet, amenities are acceptable and of good quality, the beddings are comfortable. The hotel is connected to the main malls conveniently via internal walkways. Some human touch will make the experience a much better one.
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Date of stay: December 2022
Value
Location
Service
Room Tip: Call early to check if your room is ready. Contactless check in and check out options are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear Lilinc2020, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£351 - £630 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Maxims
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
845
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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RESORTS WORLD GENTING - HIGHLANDS HOTEL - Updated 2024 (Genting Highlands, Malaysia)

Frequently Asked Questions about Resorts World Genting - Highlands Hotel
Which popular attractions are close to Resorts World Genting - Highlands Hotel?
Nearby attractions include Sky Avenue (0.2 miles), Genting SkyWorlds Theme Park (0.05 miles), and Skytropolis Indoor Theme Park (0.3 miles).
What are some of the property amenities at Resorts World Genting - Highlands Hotel?
Some of the more popular amenities offered include a spa, airport transportation, and dry cleaning.
Which room amenities are available at Resorts World Genting - Highlands Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Resorts World Genting - Highlands Hotel?
Yes, parking is available to guests.
What are some restaurants close to Resorts World Genting - Highlands Hotel?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Are there opportunities to exercise at Resorts World Genting - Highlands Hotel?
Yes, guests have access to a heated pool during their stay.
Does Resorts World Genting - Highlands Hotel have airport transportation?
Yes, Resorts World Genting - Highlands Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Resorts World Genting - Highlands Hotel located near the city centre?
Yes, it is 0.01 miles away from the centre of Genting Highlands.
Are any cleaning services offered at Resorts World Genting - Highlands Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Resorts World Genting - Highlands Hotel?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.