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Gloria Residences Ion Delemen

Jalan Ion Delemen 1 Ion Park, Genting Highlands 69000 Malaysia
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Traveller (117)
Dining (11)
Room & Suite (11)

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About

#8 of 21 hotels in Genting Highlands
Location
Cleanliness
Service
Value
The first of Gloria Hotels and Resort's chain in Malaysia, this chic hotel residences stands approximately 6,000 feet above sea level and is surrounded by one of the world's oldest rain forests. In 2018, it won the Malaysia Book of Records' "Highest Altitude Full-Fledged Service Apartments" award. Exquisitely elegant in furnishing, it boasts breath-taking views for couples, singles and families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Children's playground
Children's television networks
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Vending machine
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Kitchenette
Cable / satellite TV
Bidet
Dining area
Housekeeping
Private balcony
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, Chinese, Malay
73Reviews12Q+A7Room tips

Reviews
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Mindy T wrote a review Sept 2020
Klang, Malaysia2 contributions
+ve: ~ fast check-in process ~ fantastic view of morning view as per attached photo -ve: ~ room located very faraway from the main building which is difficult when travelling with a kid and several luggage. ~ most parts of the room and public area were dusty. ~ bath towel and bedsheet were slightly dirty which is kinda unacceptable. ~ most of the channels in the tv were not functioning properly as my kid wanted to watch something suitable. ~ the only thing we look forward was the breakfast and yet it was so disappointing whereby most of the food item were not hot enough to warm the stomach; coffee was not hot enough; not much variety; poor services.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Renuga wrote a review Aug 2020
Kuala Lumpur, Malaysia36 contributions6 helpful votes
I’m truly disappointed with this hotel. Firstly, when I purchased this hotel voucher, a lot was promised : lunch, indoor heated swimming pool, shuttle bus service to genting theme park. However when I finally arrived, lunch was just soup and chicken without any option, swimming all is closed and if u want to use another building one, you have to bring everything over there and the pathway is through the main road (can you imagine wearing your swimsuit on a cold weather here crossing the road!), and the shuttle service is out of service. When we arrived, the hotel lobby was closed and we had to check in through another hotel which was a pathway way, but traffic to just get down to enter the lobby was just chaotic. Manage to check in and then was told that it’s just a maze to get to my room and I would need their bellboy to show us. The only credit I would give is the cleanliness of the room but there was really little amenities, only 1 toothbrush was provided with toilet roll for a family suite. I was extremely disappointed that although the lift were all marked clearly where to stand due to social distancing, the bellboy insisted that other guest joins in the lift. When I brought up my concern, he just brush it off and smile.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from gloria residences, Marketing at Gloria Residences Ion Delemen
Responded 22 Sept 2020
Dear rd80ms, Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of facilities closure, menu limitation, bathroom amenities pool redirection due to temporary maintenance of GID's pool. Hence, please accept my sincere apologies for the poor experience you endured. Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future. Sincerely, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MizSally24 wrote a review Jul 2020
Petaling Jaya, Malaysia876 contributions126 helpful votes
+1
This place is situated at the top of genting highland. In fact you have to drive further up after the main Genting hotels. Since it is situated at the other end of Genting, the view is unobstructive, a stunning view of sunrise and magnificent landscape of misty mountains surrounds you. Do request for that view for your room. We booked our two bedroom suite online, but upon checked in we were utterly disappointed because the suire wasn't as in the pictures online. It was smaller, only one bathroom to be shared among the four of us. The view was depressing. We quickly called the reception to ask why we were given such a room. A person named Hafiz (manager) responded to us promptly by showing us the way to 2 other rooms in a different block to choose. He was kind enough to come to our room and brought us around to the other suites to choose. Well this time the suites were exactly as in the websites that we booked earlier. We would like to thank Hafiz for speedily response to our quandary.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PaulNg5533 wrote a review Mar 2020
Johor Bahru, Malaysia122 contributions33 helpful votes
I have been here few times and it's just average hotel. The room is big and quite comfortable. However, it's not that friendly when there are too many people wanna take the shuttle to Genting. Overall, it's still one of the suitable hotel to stay. The breakfast just so-so.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Visti H wrote a review Jan 2020
Doha, Qatar171 contributions71 helpful votes
Nice hotel with reasonable price. I stayed for one night and was very satisfied with the room. Average size but very really nice and almost new. Same complex as Delemen, but more quiet. Delemen is very crowded. Only downside is location. It's quite a long way from all the theme park, casino and restaurants, and unfortunately not easy to get a cab back to the hotel in the evening - even Grab isn't available at 2200 in the evening. They do have shuttle service, but that has to be booked in advance and because Delemen is so crowded it's not easy to get the trip
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Be prepared to drive to the theme park yourself
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 2 Feb 2020
Dear vistih, Warm Greetings from Gloria Residences Genting Highlands Thank you for choosing to stay with us during your recent trip to Genting Highlands. We are glad that you enjoyed our ambiance and facilities. We will work to improving our shuttle service schedule. Though besides Grab, the area also provides Taxi services as well for the convenience of our guests. Wishing you a wonderful year ahead. Sincerely, Kim
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve513KL wrote a review Dec 2019
KL488 contributions76 helpful votes
+1
Being the 3rd time in this place, its pretty nice igmf u choose to stay a little bit far from the main attraction. Its a hug and nice condominium that is good for 5 to 6 person. Since its still pretty new, it's well kept and maintained. I would not say the view is nice because construction are on going in this place
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 29 Dec 2019
Dear Steve 513KL, Warm Greetings from Gloria Residences Genting Highlands Thank you for taking the time to review us. We are glad that you enjoyed your stay with us recently. Sincerely, Kim Marketing and Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thilanke wrote a review Dec 2019
Sri Lanka351 contributions3483 helpful votes
+1
The hotel is situated on top of a mountain with breathtaking views. Had all the facilities of a 5 star hotel including a warm pool. Room was clean and equipped with all the modern needs. Shuttle to first world on an hourly basis made our stay very comfortable. Breakfast was good too. Staff and service was excellent. Do not think twice. Simply book !
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
136 Helpful votes2 Reposts
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 29 Dec 2019
Dear Thilanke, Warm Greetings from Gloria Residences Genting Highlands We are elated that you thoroughly enjoyed your stay with us. Looking forward to serving you again on your next visit to Genting Highlands Sincerely, Kim Marketing and Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2074BC wrote a review Dec 2019
Singapore, Singapore139 contributions46 helpful votes
Stayed for 1 night on my motorcycle trip in Malaysia. Good looking hotel is a little way off the main resorts, but the comfy shuttle bus makes up for it. I was very impressed with the cleanliness of the room, no dust on the floors, very clean towels and sheets. Someone really has an eye for details here. Lots of amenities in the room and fixtures are all working well. I never needed anything from housekeeping. Staff was very attentive and friendly although check-in could be a little quicker. Do note that the check-in time is 3pm, not optimal for a single night's stay, but I was given my room slightly earlier. My only gripe is the sound-proofing for the rooms are very bad, compounded by auto-closing doors that are thin and slam with force and the reverberation of dragging furniture by other guests. Had to resort to my riding earplugs to get decent sleep. Not ideal if you're a light sleeper.
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Date of stay: December 2019
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 29 Dec 2019
Dear 2074BC, Warm Greetings from Gloria Residences Genting Highlands Thank you for taking the time to review us. It is a pleasure to know that you enjoyed your stay with us and our service was satisfactory. We have taken note on your comments regarding the check-in and the sound-proofing. The top Management have been informed and will look for a solution. Looking forward to serving you again on your next visit to Genting Highlands Sincerely, Kim Marketing and Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tholland55 wrote a review Nov 2019
Miranda, Australia163 contributions112 helpful votes
Stayed in a Studio Room for 2 nights. The views were quite amazing and the weather changes constantly. The hotel provides a shuttle to the 1st World Hotel every hour and it is a 15 minute ride and picks up regularly at a designated location. The room was well equipped and comfortable. The only downside was the slight sewer smell in the bathroom. The hotel also has some nice restaurants with great views. Nice staying here rather than the much larger 1st World Hotel. Also has free parking which was a bonus.
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Date of stay: November 2019
Value
Service
Sleep Quality
Room Tip: Try and get a valley view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 17 Nov 2019
Dear tholland 55, Warm Greetings from Gloria Residences Genting Highlands Thank yo for taking the time to review us. We are glad that you enjoyed our facilities throughout your stay. Looking forward to serving you again in the near future. Sincerely, Kim Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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丽丝 爱 wrote a review Nov 2019
Singapore, Singapore5 contributions9 helpful votes
This is a very interesting experience. This hotel located at another mountain, therefore we need to take a bus to 1st World hotel. Don't worry, they provided shuttle bus service every hour. They will pick you up out side 1st world hotel (near by starbucks - currently under renovation). Their shuttle bus service quite on time and have few buses. Its a good choice and good experiece.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 17 Nov 2019
Dear H3643PZ_ Warm Greetings from Gloria Residences Genting Highlands Thank you for taking the time to review us. It was a pleasure having you with us. We are indeed glad that you enjoyed our services and that our shuttle bus was convenient. Looking forward to serving you again in the near future. Sincerely, Kim Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FORMERLY KNOWN AS
Gloria Residences Genting Highlands
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
331
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GLORIA RESIDENCES ION DELEMEN - Updated 2024 Prices (Genting Highlands, Malaysia)

Frequently Asked Questions about Gloria Residences Ion Delemen
Which popular attractions are close to Gloria Residences Ion Delemen?
Nearby attractions include Chin Swee Cave Temple (1.5 miles), Genting Highlands Premium Outlets (2.1 miles), and Sky Avenue (0.9 miles).
What are some of the property amenities at Gloria Residences Ion Delemen?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Gloria Residences Ion Delemen?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Gloria Residences Ion Delemen?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Gloria Residences Ion Delemen?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Residences Ion Delemen?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Are there opportunities to exercise at Gloria Residences Ion Delemen?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Gloria Residences Ion Delemen have airport transportation?
Yes, Gloria Residences Ion Delemen offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Gloria Residences Ion Delemen located near the city centre?
Yes, it is 0.8 miles away from the centre of Genting Highlands.
Are any cleaning services offered at Gloria Residences Ion Delemen?
Yes, dry cleaning and laundry service are offered to guests.
Does Gloria Residences Ion Delemen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.