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Swiss-Garden Hotel & Residences, Genting Highlands

Jalan Permai Windmill Upon Hills, Genting Permai, Genting Highlands 69000 Malaysia
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Traveller (633)
Dining (37)
Pool & Beach (35)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#2 of 21 hotels in Genting Highlands
Location
Cleanliness
Service
Value
A stone's throw away from the Genting Highlands Peak, the hotel is in a prime location unobstructed by the hustle and bustle of the city with a myriad of lifestyle amenities; and an ideal environment with fresh air and mountain climate of 19°C–25°C. Swiss-Garden Hotel & Residences, Genting Highlands as the group’s latest addition, open its door to the world marking it as the chain’s 11th Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids stay free
Children's playground
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Outdoor dining area
Children Activities (Kid / Family Friendly)
Kids pool
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Refrigerator
Walk-in shower
Seating area
Telephone
Bottled water
Clothes rack
Electric kettle
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Chinese, Malay

Location

Jalan Permai Windmill Upon Hills, Genting Permai, Genting Highlands 69000 Malaysia
Swiss-Garden Hotel & Residences, Genting Highlands
835Reviews7Q+A100Room tips

Reviews
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Tourist50413937684 wrote a review Yesterday
1 contribution
6 elevator not enough to serve so many block. Me and family have to wait for 45 min to go down during busy hours. Residence provides stove but no cooking utensil, no plates, spoon or fork. Extra bed not available even for rent. Overall drinking water is enough. Room is clean. Not recommended during school holiday.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Go during low season.. not peak season
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Odyssey45713950149 wrote a review Yesterday
1 contribution
It took a grueling 1 hour and 45mins to get checked in on a Saturday. I arrived at 4.20pm and have just gotten into my room now at 6pm. The queue times were incredibly long, and while every other guest were having issues with their booking which held up the queues. Even with the extended counters that opened up at the reflexology desk. One of the counters went “system down” and the receptionists were borrowing payment terminals to and fro other counters; believe they were short of POS machines. The lobby was extremely stuffy and what looked like the floor manager was directing latecomers to the extra counters whilst those queueing for over an hour had to wait in the longer main queues. The receptionists only rehearse a specific set of sentences and when you ask anything else they’ll skip the question and talk over with their program of telling you which floor your room is, what unit number and telling you to dial “0” or “1” on the hotel phone to get your car parking validated every time you wanted to drive your car out.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Check in time was at 3pm. Heard some people coming from 2pm onwards to check in. Protip: just...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vacation48282052900 wrote a review Feb 2024
1 contribution
Compliments to Kenneth at the Coffee House @ level 5 for being patient and helpful. We were looking for some salad for our Loh hei on 24 Feb- CNY 15th day, and he gave a complimentary small box of salad. Thanks for making our stay a memorable one.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 2 days ago
Dear Mr/Ms, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zz wrote a review Feb 2024
Shah Alam, Malaysia2 contributions
Overall very satisfied. Just regret why there is no Qibla direction indicator in the room But...the food is good beautiful panorama spacious and clean room nearby restaurants are also reasonably priced For those who want to go on vacation or plan to bring your family, you can come here because there are many facilities that can be used like swimming pool gym etc
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 4 days ago
Dear Value Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we apologize with the shortfall of our services. Our sincerest apologies again, please feel free to contact Duty Manager directly via mobile 012-3930294 and also thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freedom20005368691 wrote a review Feb 2024
1 contribution
Room are clean and nice.. Best for vacation with family.Swimming pool is awesome.. Breakfast at L5 they call Garden Terrace.. Food is delicious.. Staff very helpful and friendly.. Thanks Mr.Murry for your service.. Very recommended and will come again..
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 4 days ago
Dear Value Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GoPlaces08494739706 wrote a review Feb 2024
2 contributions
Came for business event and was surprised with the welcoming from the reception staff. They just had to make sure that we are having a great first impression. Never a mistake to book this hotel. With come again with my family next time. Good job guys
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 5 days ago
Dear Mr GoPlaces, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Excursion54637170501 wrote a review Feb 2024
1 contribution
+1
Nice hoteland clean rooms with nice fluffy pilows. Fasilities are good. Decent variety for breakfast. Friendly staffs. The heated swimming pool is at floor 41. Just one, do consider to have handwash area in the cafe as we Malaysian love to eat using hands :-)
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Come during weekdays then u have a peaceful trip n stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 6 days ago
Dear Mr Excursion, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyager47329605438 wrote a review Feb 2024
1 contribution
+1
Front staff named Aila was lovely. Room was spacious, clean & nice view at 41 sky deck pool. Room 1, we couple cannot get queen bed. Room 2, our kids bed was good. Except for the food. Almost everything x sedap. Mee goreng the worst, too kering. Lastly we eat roti+cheese+kaya and our teenagers had their cereals.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 6 days ago
Dear Mr Voyager, Thank you for taking the time to provide us with your review regarding your stay with us and we apologize with the shortfall of our services. Rest assured that the points highlighted have been shared with the relevant person in charge for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands. Our sincerest apologies again, please feel free to contact Duty Manager directly via mobile 012-3930294 and we will personally ensure you will be looked after. Regards, Syed Amirul Syafiq Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cruiser01029789367 wrote a review Feb 2024
1 contribution
Food was great,presentation absolutely fantastic. Full of choices. Staff very helpful and friendly. The food was nice,serve hot and fresh. Choices of fresh bake bread also nice and refreshing. Sambal a liltle bit spicy but nice. Definitely will come again.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 6 days ago
Dear Mr Cruiser, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler15963741807 wrote a review Feb 2024
1 contribution
The rooms is so convenience. The pillows is so fluffiest. The view is so nice. Keep up the good work. Keep the standard for customer satisfaction. I hve a good experience staying in Swiss Garden and Residences. I love to come here again with my family in future.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 1 week ago
Dear Mr/Ms, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£40 - £54 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
561
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SWISS-GARDEN HOTEL & RESIDENCES, GENTING HIGHLANDS - Updated 2024 (Malaysia)

Frequently Asked Questions about Swiss-Garden Hotel & Residences, Genting Highlands
What are some of the property amenities at Swiss-Garden Hotel & Residences, Genting Highlands?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Swiss-Garden Hotel & Residences, Genting Highlands?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Swiss-Garden Hotel & Residences, Genting Highlands?
Guests can enjoy an on-site restaurant, breakfast, and a free welcome drink during their stay.
Is parking available at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Swiss-Garden Hotel & Residences, Genting Highlands?
Conveniently located restaurants include Makanan Enak, Penang Food Kopitiam, and Ee Ping Steamboat Restaurant.
Are there opportunities to exercise at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Garden Hotel & Residences, Genting Highlands offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Swiss-Garden Hotel & Residences, Genting Highlands?
The staff speaks multiple languages, including English, Chinese, and Malay.
Is Swiss-Garden Hotel & Residences, Genting Highlands accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.