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Resorts World Genting - Resort Hotel

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Traveller (497)
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Panoramas (8)
Room & Suite (233)

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About

#5 of 21 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Resorts World Genting (“RWG”) is a premier leisure and entertainment resort in Malaysia. It is equipped with about 10,500 rooms spread across 7 hotels, theme parks and entertainment attractions, dining and retail outlets, as well as international shows and business convention facilities. In December 2013, the Group embarked on a 10-year master plan to reinvigorate and transform RWG under the Genting Integrated Tourism Plan (“GITP”). Since then Genting Malaysia has introduced a plethora of new facilities and attractions under the GITP that promises to provide guests a truly wholesome and world-class experience at RWG. These include the First World Hotel Tower 3, the Awana SkyWay cable car system, the Theme Park Hotel, the Crockfords Hotel, new attractions in the SkyAvenue entertainment complex and the newly refurbished First World Plaza, as well as the new Skytropolis Indoor Theme Park. The opening of the Genting Highlands Premium Outlets (a joint venture between Genting Plantations Berhad and Simon Property Group) at the mid-hill in June 2017 further complements the new and existing offerings at RWG. Genting Malaysia also owns and operates two beautiful seaside properties, namely Resorts World Kijal in Terengganu and Resorts World Langkawi on Langkawi Island.
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Property amenities
Valet parking
Public wifi
Coffee shop
Casino and Gambling
Car hire
Business Centre with Internet Access
Meeting rooms
Massage
Restaurant
Taxi service
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Telephone
Iron
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Malay
554Reviews20Q+A100Room tips

Reviews
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NNBT wrote a review Feb 2024
6 contributions
Expensive yet lousy 4 star hotel! Cheap thin windows that the sound proof is terrible. Could hear the music from the theme park and vehicles sound some hundreds feet away! Small TV with pathetic programs and poor digital signals. No room WiFi, so good luck! Water heater goes hot and cold so the hot could scald, so be careful! Room Slippers is just a piece of cardboard with thin cloth on it, as good as walking on bare foot! Sunken beds and thin pillows! Room was filthy and the extra pillow has so much dust on it, it looks like it had been there since dino age!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cheryl Nse wrote a review Jan 2024
Singapore, Singapore7 contributions5 helpful votes
Not wheelchair friendly. Before booking this hotel, I checked via their messenger app if this hotel was wheelchair accessible. Unfortunately I was not assigned one. Moreover information on the website or messenger or customer service is severely lacking. Came to a shock that this hotel is not wheelchair accessible to any of the other nearby entertainment areas such as sky Avenue or even the casino. They advise you to take a taxi. Check in is 3pm and i arrived at 12pm requesting for connecting bed and a wheelchair room. They advise me it has been done. When I arrived and attempted to check in, they asked me to check in at the kiosk. System showed that my booking request was not done. So I had to walk to a manual counter to do it. After doing it at the manual counter. They ask me to walk to the kiosk to check in again. After checking in and cause I requested for extra bed they ask me to walk back to the counter to pay money. Entire check in process was almost an hour. Mind you I was traveling with elderly parents who have wheelchair and also a young infant with stroller. Lastly, the toilet have steps, it is not wheelchair accessible. Oh I paid RM $750 a night for such quality. You can definitely get real good quality cleaner hotels in KL.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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William wrote a review Jan 2024
Singapore, Singapore1 contribution
We enjoyed being served on board the Genting Dream on 3-6Dec in the Western buffet Restaurant. Recheal was v observant when we were looking for assistance. We likle to vote him as the best manager on board this cruise. Thank you Recheal for making our cruise enjoyable.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Thomas Y wrote a review Oct 2023
Singapore223 contributions63 helpful votes
+1
We chosen this hotel for we want to avoid the mass crowd at The First Hotel where most of the tour groups will stay. The room is spacious and is well equipped with all the necessary like in room slippers, toiletries, coffee making facilities, fridge, safe box, iron and TV. As the hotel is high above 2000m, the room doesn’t have air conditioning but a fan to have the air circulating. Only shortcoming is that the beddings and towels don’t look crisp and cleaned, probably they are too old and yet to be replaced. Please note there is no in room dining and no breakfast within the Resort Hotel. Our package does include buffet breakfast but we have to consume at the Food Factory which is located at the First Hotel, and is quite a distant to walk there. I would strongly suggest if you wanna stay at the Resort Hotel, try to buy it without the breakfast, as the breakfast at the Food Factory is so horrible that you wouldn’t want eat there, besides the foods were badly cooked and prepared, the dining room there is so crowded with tourist groups, making it so stuffy and noisy for you to start the day’s most important meal. Notwithstanding that, there are numerous dining outlets near the resort hotel where you can have a decently good breakfast.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 22 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority. We look forward to welcoming you back for another delightful stay in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paullim2016 wrote a review Oct 2023
Singapore, Singapore92 contributions69 helpful votes
This hotel in Genting Highlands is basically up on a mountain. Weather is cooling generally so you will not find any air conditioner unit in the room. It does have a fan and with the cooling weather it is still comfortable in the room. Compared to First World Hotel, which is another hotel in the same area, Resort Hotel is much cleaner and the staff are friendlier. Location wise it is easy to find food near the hotel. Taking the lift from Ground Floor to B5, you will find 2 nice cafes/restaurants and supermarkets/ convenient stores. There are also 2 shops that provide bus arrangements to probably KL. Lots of entertainment as well, including arcade within a 10-minute walk and an amusement park just opposite the hotel. They do provide wifi but you can only access this at the lobby and not in the room.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 22 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority. We look forward to welcoming you back for another delightful stay in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DevonsDaddy wrote a review Jul 2023
Singapore, Singapore11 contributions2 helpful votes
+1
WOW upgraded and truly exceeds expectations . Last visited 15 years ago. Arrived and thought ummm looks better, then the experience went from good to INCREDIBLE Shopping , dining , outdoor and indoor theme park, the new cable car outstanding outlet mall, wonderful ALL price range dining, well trained and friendly staff, Even first world hotel . Yes if you know you know. Massive upgrade , clean pleasant comfortable and well.kept. I cannot speak more highly other then from a skeptical Genting ? Ok if you want to the suggestion to a WOW let's go again soon. Truly an eye opener and a wonderful four days. Which was filled! Casino I never stepped in not my thing, everything else Without doubt a great family holiday location Revisit , it is not what we once recalled
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Yes , family destination, great assortment of activities, cool in the evenings as you are aware...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 26 Jul 2023
Dear DevonSDadd, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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irene wrote a review Jun 2023
Singapore, Singapore3 contributions1 helpful vote
Do not book this hotel. Their staffs are atrociously lack of empathy and do not try to understand the problem or help you. I had booked a room via Agoda app. Due to unknown reason, the date changed to current date instead of the original date im planning to travel. I immediately reached out to Agoda and RWS upon payment. IMMEDIATELY, right after payment as i saw the date was different. Despite the immediate action, they plain response is nothing we can do. They cant even allow me to change the date to Sep where the room rate is significantly lower than today. Nether they offer any solution nor help. Truly disappointed. Hence, suggest you book other better hotels which are factually also cheaper.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Avoid at all cost
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 26 Jul 2023
Dear Road55758985788, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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abby wrote a review Jun 2023
Port Dickson, Malaysia3 contributions3 helpful votes
Room is clean, comfortable and well maintained. Environment also very good. Staff have courtesy to greet and very friendly. Location nearby sky avenue and theme park. lobby with restaurant and convenient store. Keep it up and hope will return again.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 26 Jul 2023
Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ratchanon T wrote a review Apr 2023
Bangkok, Thailand5 contributions
I recently stayed at this hotel and found the room to be comfortable, although there were a few issues. Firstly, there was no air conditioning in the room, which made it quite warm and difficult to sleep during the day. However, the temperature did cool down at night and became much more comfortable. One thing to note is that opening the window to cool down the room may lead to bugs getting in. Additionally, while the room was a bit dated, it was still quite cozy and enjoyable overall
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Parking is not free.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 26 Jul 2023
Dear Ratchanon, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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devansh wrote a review Apr 2023
Mumbai, India4 contributions
I booked till hotel for two nights and was highly disappointed. First thing on seeing from outside the building looks old, feels like it has been made in the 90 and has not been painted or maintained since then, looks completely off. The check-in was smooth with the staff very courteous. Next thing were informed that the wifi is only in the lobby which is very very slow and no wifi in the rooms. Even the basic hotel provides free wifi in the rooms. Coming to the rooms, i had taken a higher floor room, room looks old and needs maintainence, bathroom is old and slippery. TV has only 4 channels and nothing great about the room at all. The view was breathtaking of the cable car and skyworlds theme park but nothing worth it except the breathtaking view. Also there us no in house hotel or breakfast included, u have to be dependant on the restaurants connected to the mall which is well connected from the hotel but all outlets are highly espensive. All in all, i feel the place should undergo a complete renovation.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: If you are a vegetarian carry your own food. Be ready to shell out a lot of money on food. Don’t...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Social Care Team, General Manager at Resorts World Genting - Resort Hotel
Responded 26 Jul 2023
Dear Devansh D, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£60 - £159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel genting highlands, genting highlands hotel
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
10466
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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RESORTS WORLD GENTING - RESORT HOTEL - Updated 2024 (Genting Highlands, Malaysia)

Frequently Asked Questions about Resorts World Genting - Resort Hotel
Which popular attractions are close to Resorts World Genting - Resort Hotel?
Nearby attractions include Sky Avenue (0.2 miles), Genting SkyWorlds Theme Park (0.1 miles), and Skytropolis Indoor Theme Park (0.3 miles).
What are some of the property amenities at Resorts World Genting - Resort Hotel?
Some of the more popular amenities offered include an on-site restaurant, a business centre, and meeting rooms.
What food & drink options are available at Resorts World Genting - Resort Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Resorts World Genting - Resort Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Resorts World Genting - Resort Hotel?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Is Resorts World Genting - Resort Hotel located near the city centre?
Yes, it is 0.1 miles away from the centre of Genting Highlands.
Are any cleaning services offered at Resorts World Genting - Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Resorts World Genting - Resort Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Resorts World Genting - Resort Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does Resorts World Genting - Resort Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is Resorts World Genting - Resort Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.