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Medina Palms

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Medina Palms
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296 Reviews from our TripAdvisor Community

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Showing 270: English reviews
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Nairobi, Kenya
Reviewed 1 week ago NEW

Medina Palms is a farely new property on Watamu Beach. I arrived a night earlier for a Company Beach dinner, and this was spectacular, our set up on the sand close to the beach. The bbq which included seafood (Lobster, prawns, squid and king fish) in addition to meaty BBQ didn't disappoint either. The welcome Dawa cocktails were not quite...

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1Thank CherylPedersen
Nairobi, Kenya
Reviewed 1 week ago

We stayed at Medina Palms for three nights and we loved every minute of it! Each staff member - from reception and bartenders, to waitstaff and security guards, are more than accommodating and friendly. When one of our travel companions fell ill, they called the local doctor and continued to check in with us to ensure he was OK. They...

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3Thank Laura N
Reviewed 1 week ago

Amazing poolside - beach bar with a great view of the ocean. Excellent customer service. Close proximity to the beach. Enjoyed taking a walk along the Turtle bay beach and a drink afterwards at the beach bar.

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3Thank Rose C
Leicester, United Kingdom
Reviewed 19 January 2017

Our family party included 2 grandparents ( of which I am one) 3 of our daughters, 2 sons in law, and 10 grandchildren! I had tried very hard to find quality hotel accomadation on this beautiful stretch of the Kenya coast and this was really fantastic. The villa/ apartment accomadation was stylishly superb. Who ever was responsible for the interior...

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4Thank Clarkfamily2012
Rosie L, Marketing at Medina Palms, responded to this review

Dear Clark family Thank you so much for taking the time to write such a wonderful review! We're delighted that your stay with us at Medina Palms was such a success for your whole extended family. Our accommodation is perfect for both individual travellers as well as large family groups, and our staff are on hand to make sure each...

Reviewed 17 January 2017 via mobile

The medina palms have an exquisite outdoor pool with a magnificent cal view of the beach. In addition, to the lunch in the outdoor seating area, next to the pool with a variety of dishes. Finally, the spa was extravagant with the experienced therapists and the option of an outdoor spa in specific times of the year.

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Thank Mohammed A
Rosie L, Marketing at Medina Palms, responded to this review

Dear Mohammed A Thank you for your kind words and we're delighted you enjoyed your lunch and spa experience at Medina Palms. We're very proud of our Amandina restaurant offering fresh local ingredients and herbs and vegetables from our organic garden, and our Sakina Spa which offers a calm environment for a range of treatments by our experienced therapists. We...

London, United Kingdom
Reviewed 5 January 2017

We came here after a strong recommendation and it was nearly brilliant .The only problem we had was the management (despite being open 3 years )still hasn't worked out the logistics of how to give customers service out of sight of the main restaurant .In order to maximise profits I assume Medinah wants to sell drinks and lunches ?The main...

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Thank tasty1111
Rosie L, Marketing at Medina Palms, responded to this review

Dear tasty1111 Thank you for taking the time to write a review, and we're delighted you had a great time at Medina Palms, and we have passed on your compliments to our staff. We take all our guests comments seriously and we will be reviewing our poolside service in the future, particularly during our busy peak season. Kind regards

Reviewed 4 January 2017 via mobile

First time to Kenya and this place provided a very good first impression. Right on the beach and with spotless rooms and staff only too happy to help. Stayed over New Years and the beach party was something special too. Food good and service is fine, good spot for kite surfing also.

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1Thank Mazpazi
Rosie L, Marketing at Medina Palms, responded to this review

Dear Mazpazi We're delighted your first visit to Kenya included a visit to Medina Palms, and that we made such a good first impression! We're so pleased you enjoyed our beach party which is fast becoming the hot ticket for seeing in the New Year, and we look forward to welcoming you back again soon. Kind regards

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 29 December 2016 via mobile

Visited Medina Palms during a recent visit to Watamu with my girlfriend. Food at Amandina was meh and average, however, the level of service is fantastic. Cannot say enough good things about the professionalism and attentiveness of the hostess Fauziya, manager Victor, and Kazungu at the beach bar - all went above and beyond in ensuring we had a great...

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1Thank A TripAdvisor Member
Rosie L, Marketing at Medina Palms, responded to this review

Thank you for your kind review of our wonderful staff and award winning service. We're always heartened to know our efforts to elevate the hospitality standards in our industry are not going unnoticed, so thank you. We're grateful for all guests feedback, and to this end we are constantly upgrading and developing our menu so we can continue to improve....

Nairobi, Kenya
Reviewed 21 December 2016

Great place with the option of self or chef cooking, though we opted to eat out. Friendly and courteous staff, the swimming pool is awesome, the sea food and meals are fresh and tasty, top most security within the premise

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3Thank JumbaENDEGWA
Rosie L, Marketing at Medina Palms, responded to this review

Dear JumbaENDEGWA Thank you for your great review, and for rating us as Watamu's finest! We're looking forward to having you visit us again soon. Kind regards

Nairobi, Kenya
Reviewed 19 December 2016 via mobile

Medina was a welcome relief from the usual at the coast. It's a perfect blend of feeling at home while still enjoying the hotel experience. The infinite pools ensure that it's never too crowded at any pool. Nice stretch of beach as well and were lucky to see dolphins not too far offshore.

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3Thank Wanderingleg
Rosie L, Marketing at Medina Palms, responded to this review

Dear Wanderingleg We're so pleased you loved your stay with us at Medina Palms, and that we achieved our aim of making you feel so at home! We can't promise you dolphins every time, but we can assure you of the same warm welcome when next you visit us, which we hope will be soon. Kind regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Medina Palms is perfectly situated on the powder white sand beach of the Indian Ocean in Watamu, Kenya. This ground breaking hotel offers a range of luxury suites and villas, with views over tropical gardens and pools, tree top level penthouses with inner courtyards, and magnificent beach front villas. The hotel offers fine dining at our signature Amandina Restaurant, the sophisticated Long Bar and Star Lounge, as well as our tropical coffee garden. On site facilities includes Tribe Watersports Centre, a fitness studio, the luxury Sakina Ocean Spa offering 5 treatment rooms, state of the art conference facilities and a choice of exclusive spaces for meetings and weddings. ... more   less 

Additional Information about Medina Palms

Address: Plot No. 2 - Mida Creek Road | P.O. Box 18 - Watamu, Watamu 80202, Kenya
Region: Kenya > Coast Province > Watamu
Price Range: £188 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Medina Palms 4.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Medina Palms Kenya/Watamu
Hotel Style:
#1 Spa Hotel in Watamu
#1 Top resorts Hotel in Watamu
#2 Luxury Hotel in Watamu
#2 On the Beach Hotel in Watamu
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Questions & Answers

Here's what travellers have asked, with answers from Medina Palms staff and other travellers.
8 questions
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Newbury, United Kingdom
7 months ago
Nairobi, Kenya

See all questions (8)

Questions? Get answers from Medina Palms staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depending on how many you are, you can book a room or an entire Villa!!”
 of 5 bubbles CherylPedersen, 19 Feb 2017 | Read review
“They are all beautiful apartments but those with roof terraces are spectacular”
 of 5 bubbles Clarkfamily2012, 19 Jan 2017 | Read review
“I loved the rooms near the reception. We had apartment 33 it overlooked the magnificent pool.”
 of 5 bubbles MissKenya, 20 Nov 2016 | Read review
“All rooms are quite and accessible”
  • A few minutes after arrival
 of 5 bubbles Felisters, 12 Nov 2016 | Read review
“All the rooms seem tranquil and beautifully furnished!”
 of 5 bubbles Gemma_M_O_2014, 31 Oct 2016 | Read review
5 of 5