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Turtle Bay Beach Club

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#13 of 25 Hotels in Watamu
Certificate of Excellence
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861 Reviews from our TripAdvisor Community

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Showing 802: English reviews
England
Reviewed yesterday NEW

We returned once again to this hotel because the experience is always amazing. Charter tour companies pulling out of Kenya in recent years has meant the journey has to be done via Nairobi but it is well worth the effort. The hotel is staffed by an amazing team, from senior management down, who go out of their way to make...

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Helpful?
Thank MoroccoMad
Mombasa, Kenya
Reviewed 5 days ago NEWvia mobile

Visited this place on December 13 2016 with my girlfriend. We were warmly greeted at the entrance and the security guard was just amazing. I made some cracking jokes with him and he absolutely responded the way i was expecting. We were directed to the reception and showed the packing as i was driving. The receptionists too were amazing and...

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Thank Hussein P
Nairobi, Kenya
Reviewed 6 days ago NEW

An awesome let loose hotel. The rooms, the pools, the staff, the food and oh! the ocean views! will be back. slightly limiting beach but all the same an awesome sandy one. An array of water sports and dedicated kids centre.

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Thank pratsa
Reviewed 2 weeks ago

I was with a group of people at Turtle Bay in December and they have reviewed the property as not living up to the mark. I am rather surprised at the GM's replies blaming it back to the group every issue they have raised! I feel the GM lives in his own bubble and is not willing to accept that...

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4Thank TravelogueKE
Reviewed 2 weeks ago via mobile

I stayed for holiday with my family and it was a time to remember.The kids Club is an awesome ideas as parents had the whole day to chill out as the kids stayed busy.The service is perfect and the rooms are confy. I will definately bring back the kids.

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Thank Stella W
Nairobi, Kenya
Reviewed 2 weeks ago

I had heard alot about the hotel before arrival so had very high expectations. The hotel was good, staff friendly and good selection on the buffet. (but please ask the pancake chef to go easy on the oil). The rooms are decent and spacious, but the mosquito nets really need replacing, had holes and didn't close properly. All in all...

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1Thank Christine K
Reviewed 3 weeks ago via mobile

Dated rooms Unkempt and dated bathrooms requiring serious renovations Bedrooms ok but require upgrading. No fridge or tv in rooms Drunk staff...untrained staff Atrocious service Veg food options limited and hygiene unknown to staff More like 2* hotel charging 4* rates

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5Thank Neelesh H
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer The hotel sentiments on your complaints were responded to when another member of your party placed a review earlier.We are sorry that in spite of the efforts made by the hotel to accommodate your particular needs you still feel the need to continue posting negative reviews. We hope you have a happy new year and find some positive...

Geneva, Switzerland
Reviewed 3 weeks ago via mobile

I travel more than 50% of the time internationally and frequently in Africa and this is one of the worst. We booked 3 months ahead for a few days R&R over New Year's. We paid $422 a night for an ocean front room. When we checked in, they put us in a narrow, dirty small room with no view and...

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4Thank Sberkley
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for taking the time to share your views with us and the Trip Advisor audience. Unfortunately the booking engine that your booking came through on had failed to communicate the room category required and also that there were two children in the party and nor had they charged for the children. As there were no Ocean...

Nairobi, Kenya
Reviewed 3 weeks ago via mobile

What a blast ... just seen a review ... were you at the same party ? We took our teenage children to turtle bay and the food was fantastic ... soup at 1.30 am was just what we needed to keep going and the bacon butties and hot dogs allowed us oldies to make it through to the traditional run...

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2Thank suki3001
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for the support as it was certainly a great and fun event. Kind regards Damian

Bath
Reviewed 3 weeks ago via mobile

Just hearing reports from teenage daughters of the NY eve party....6000KSH a head a rip off. Admittance after 12:30 for a NY EVE Party!!! Seriously? No snacks served...not smart with teenagers drinking. Could try harder.

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2Thank Daniel D
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer The feedback we have had about our new year party has been in stark contrast to your own. I can therefore only assume it was taken straight from the reports of the teenagers, whom I must assume were over 18, if they were sent without adults to such a function. The truth is there were snacks provided which...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Babysitting
  • Concierge

Additional Information about Turtle Bay Beach Club

Address: PO Box 10, Watamu, Kenya
Region: Kenya > Coast Province > Watamu
Price Range: £114 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Turtle Bay Beach Club 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Turtle Bay Beach Club Hotel Watamu
Turtle Bay Beach Hotel
Turtle Bay Beach Resort
Turtle Bay Beach Club Kenya/Watamu
Hotel Style:
#8 Family Hotel in Watamu
#8 Romantic Hotel in Watamu
#9 Top resorts Hotel in Watamu
#12 On the Beach Hotel in Watamu
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Bay Beach Club staff and other travellers.
13 questions
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Questions? Get answers from Turtle Bay Beach Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for an ocean view room.”
 of 5 bubbles K3739VNchristinek, 5 Jan 2017 | Read review
“Lamu room for quiet. Ground floor if you have problems with stairs. If you don't like morning sun, ask for a room with black out curtains...”
 of 5 bubbles cbbp, 9 Nov 2016 | Read review
“A beachfront room will make this property the best it can be.”
  • Beachfront room
  • View from room
  • Beachfront room
 of 5 bubbles TravelWriterKate, 2 Nov 2016 | Read review
“Ocean front room”
 of 5 bubbles philipo35, 1 Nov 2016 | Read review
“Request rooms on upper floors”
 of 5 bubbles MileleNairobi, 27 Oct 2016 | Read review
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