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Hotel Les Grains d'Argent

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84 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Barrie, Canada
Reviewed 4 weeks ago via mobile

We are extremely disappointed! I booked this hotel months ago. Disappointment #1: When we checked in our room didn't even face the vineyards at all. We could deal with that as the weather was poor so the view would be dim. Disappointment #2: The wifi didn't work in our room which forced us to use our data and more expense...

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Helpful?
Thank JML2011
LesGrainsdArgent, Gérant at Hotel Les Grains d'Argent, responded to this review

Dear Madam, I am sorry that your stay did not meet your expectations as per your feedback. Therefore, I feel like giving you my feedback too, like you just did online, to ease your pain. Response to your Disapppointment#1: When you book online you cannot book a room with a vineyard's view, you'd have better called us directly and we...

Ipswich, United Kingdom
Reviewed 1 November 2016

I can't help wondering if some reviewers were staying at a different hotel. It is conceivable that the rough edges commented upon have been noted and rectified. WiFi fine, room excellent, reception multilingual and hugely helpful, Evening meal was very fine indeed, as was the well priced grower Champagne list. Bar/ lounge and reception a bit functional because they share...

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Helpful?
1Thank Pippa M
Birmingham, United Kingdom
Reviewed 30 September 2016 via mobile

We arrived at this hotel in the heart of the champagne region. The lady on reception Wendy was very polite and showed us to our room on the 1st floor ( no lift) I entered the room and it smelt musty as someone had been smoking in it . I took my wife up and she said no because the...

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Helpful?
Thank Highlandsaf
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Guest, Firstly I would like to thank you for taking the time to advise of your recent stay with us. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our valued guests. For information, all our hotel is “non smoking” and we truly regret if...

Christchurch, New Zealand
Reviewed 29 September 2016

We have encountered lots of positive and some negative experiences but were never faced with a hotel where the guests are locked out during the afternoon ! Arrived at 2.30 pm with one guest disabled and found door locked until 4pm. Receptionist arriving at 4pm was so rude that we decided to leave the place immediately before checking into the...

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Helpful?
Thank Karel V
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Guest, Thank you for taking the time to share with us your experience at Les Grains d’Argent. We apologize if your experience did not meet your expectation. We can understand your disappointment to find a closed door when arriving at our hotel on Saturday afternoon at 14h30 and we are sorry. Know that if we close the door is...

Reviewed 2 August 2016

Pretty nice stay fairly close (about a 5 min drive) to Avenue de Champagne. It is also in hiking distance (through the vineyards) to Hautvillers. The hotel has been redone and overall it was comfortable. The room has AC and the TV was a little small, but to be fair, we did not come to watch TV. The shower in...

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Helpful?
Thank Ralph D
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Guest, We are happy to read your kind comment about your recent stay with us. We care about guest satisfaction and your message is really important to us. Awaiting the pleasure of greeting you once again. Sincerely.

Southern Wales, United Kingdom
Reviewed 2 August 2016 via mobile

The food was fantastic fine dining quality and expensive €75 ahead. The communial spaces tastefully done. Bedrooms small and disappointing. Ok for 1 night. TV showing English programmes including BBC1 and 2

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Helpful?
Thank Suzadav
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Client, Thank you for taking the time to write us about your experience at Les Grains d'Argent. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. On the other hand, we truly regret your disappointment regarding your room. We appreciate your concerns, and we hope that you will give...

Reviewed 24 July 2016

This is a tidy, well refurb'ed, hotel, well placed just outside Epernay. If what you are looking for is a good quality, clean, pleasant, anonymous stop not far from the motorway and just round the corner from Epernay and all the Champagne vineyards then this is for you. However, if you want a bit of local character, I'd suggest you...

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Helpful?
Thank Richard B
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Client, Thank you for taking the time to write us about your experience at Les Grains d'Argent. We are sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your concerns, and we hope that you will give us...

Helsinki, Finland
Reviewed 10 July 2016

The hotel itself is nice. The rooms are small, but modern and the service is extremely friendly. The adjoining restaurant is the best in Dizy – fine dining with fine dining prices. The hotel bar and restaurant have an extensive wine list with about 50 different champagnes on their list. The downfall is that the immediate surroundings are not that...

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Helpful?
1Thank SusaMasa
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Guest, we are happy to read your kind comment about your recent stay with us. We care about guest satisfaction and your message is really important to us. Awaiting the pleasure of greeting you once again. Sincerely.

London, United Kingdom
Reviewed 17 May 2016

Needing a hotel near Epernay - look for Champagne Testulat in Rue Leger-Bertin, it's a well priced gem -we found Les Grain d'Argent. Don't be put off by the nearness to a roundabout and a main road. Although not large the rooms are of adequate size and well equipped. The bar, with a great list of Champagnes is a joy...

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Helpful?
Thank Howard S
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear guest, We appreciate very much your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback and we are happy to hear that you enjoyed your stay with us. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our entire team will be...

Rueil-Malmaison, France
Reviewed 7 December 2015

Stayed here for one night while visiting the Champagne region. This is fifth hotel we have stayed in the Champagne Region and it is one of the best for price / quality. The staff are lovely, the rooms are not that big but comfortable. The bed is good (the pillows are not to my liking but that is a personal...

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Helpful?
Thank Karen M
LesGrainsdArgent, Responsable réception at Hotel Les Grains d'Argent, responded to this review

Dear Guest, Thank you for your kind comment, we are very happy you enjoyed your stay with us. We hope to have the pleasure to welcome you again soon. Sincerely.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Les Grains d'Argent

Address: 1 allee du petit Bois, 51530 Dizy, France
Region: France > Grand Est > Marne > Dizy
Price Range: £71 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Les Grains d'Argent 3*
Number of rooms: 17
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Questions & Answers

Questions? Get answers from Hotel Les Grains d'Argent staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the front face Hautvillers and vineyards”
 of 5 bubbles 856pippam, 1 Nov 2016 | Read review
“Ask to overlook the car park as it's quieter and there are trees”
 of 5 bubbles 732howards, 17 May 2016 | Read review
“Just Book it”
 of 5 bubbles 1476sophie, 24 Jul 2015 | Read review
“I would not make this my first choice in hotels in the champagne route. Check around for others and use this only after exhausting better options. If you do stay here, I'd recommend having at lest one dinner here.”
 of 5 bubbles JRA_10, 12 Oct 2012 | Read review
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