Eugenio Dominguez, 23 San Eugenio Beach, 38679, Adeje, Tenerife Spain
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About
#29 of 971 hotels in Tenerife
Location
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Value
Travellers' Choice
With a pleasant atmosphere and excellent service, the Iberostar Bouganville Playa hotel in Costa Adeje is a 4-star hotel that offers amazing accommodation for couples and families with children. At the Bouganville Playa hotel, fun goes without saying. Here children will make friends at the Monkey Club where they’ll have all kinds of adventures, games and activities under the supervision of our monitors. Plus, they’ll also enjoy the children’s playground, shows, pools... there’s a bit of everything so they never stop having a good time. For their part, the adults have a special entertainment programme, delicious cuisine offered at two restaurants and three bars, a fitness room, a nearby golf course, free Wi-Fi and other services and facilities. Plus, the Bouganville Playa hotel also offers the Star Prestige service which includes access to the rooftop VIP zone, featuring a whirlpool bath and chill out terrace, sensations showers, an area with Balinese beds and sun loungers, daily press with coffee and snacks, late checkout and other services for distinguished guests. “Wave of Change” is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
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Property amenities
Parking
Free internet
Pool
Fitness classes
Bar / lounge
Beach
Aerobics
Children's playground
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Entertainment staff
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Salon
Solarium
Baggage storage
Currency exchange
Shops
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Clothes rack
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, German
Location
100Great for walkers
Grade: 100 out of 100
125Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
Eugenio Dominguez, 23 San Eugenio Beach, 38679, Adeje, Tenerife Spain
Name/address in local language
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7175Reviews1304Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We have visited this hotel twice a year for the last ten years and joined their horizons club and the points scheme before this. We checked in at reception and was told we would have to pay for a safe,we haven't paid for a safe for years. Now IHG have taken over this has changed. We never had mini bar or chocolates,fruit,gifts and mini desserts in our room(always had these ). The price has gone up but the loyalty system has gone down.We will now be looking at other hotels for next year. It is a lovely hotel ,the breakfast is excellent. The big pool is very cold, I suggest using the smaller pool. Lifts take ages sometimes and go straight by. There is no incentive now to go back to this hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Use small pool, it's warmer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 2 days ago
Dear Guest, On behalf of the entire team, we would like to express our sincere gratitude to you for your continued loyalty to Iberostar by returning to our hotel. It is of utmost importance to us to ensure our valued guests have a satisfactory holiday experience. We appreciate your helpful feedback, and we will relay them to the relevant departments for their revision as we understand that we can only improve by listening to our guests. We would like to thank you for your compliments and for trusting us. We hope to have the honour of your company with us again to provide you with a more seamless and enjoyable experience, and we wish you the best until then. Kindest Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Family of 7 (6 adults and 1 toddler) one week all inclusive. Check in/ Reception: Upon arrival we were offered 2 glasses of cava each with the choice of normal or rose cava. This was a nice touch and much needed after a long day of travelling. Check in took a little longer than expected but we didn’t mind as we were just happy to be there. We were asked to pick an allocated time slot for our breakfast, lunch and dinner. We didn’t mind this as we would rather be guaranteed a table than the restaurant being overwhelmed with guests. Safety box is charged at around €3 per day, which is a bit silly as is usually included in the hotel room rate in other hotels. Rooms: We were allocated rooms on the first floor, all next to each other which was perfect for our party. Rooms are spacious, comfy beds (although only one pillow each, however we called reception and they gave us more). Bathroom is big, with powerful shower and shampoo, body wash and body lotion included. Rooms are cleaned daily, with towels replaced. Bedding is not changed unless you request for it to be. We all had sea view balcony’s (paid extra) which were lovely. Table and chairs on the balcony, with drying rack for bikinis/ towels etc. We hired an iron with a deposit of €20 which we got back at the end of our holiday. Hairdryers are included with the room and just a standard hotel hairdryer but does the job. Unfortunately on two of the nights (Friday and Saturday) we were kept awake by extremely loud music from a bar across the road until 2am. Whilst not the hotels fault, some sound proofing would be beneficial or at least some warning. Air con worked perfectly. Not noisy either. Pool areas: Have to reserve sun beds by 7:30am if you want a decent spot. However, the hotel keeps a stack of sun beds by the pool for those who come later (no later than 10). Sun beds are all hosed down during the evenings. Pools are large, however due to the number of guests they are very busy. On the first few days lilos were allowed in the pools but the hotel then told guests they were no longer allowed due to the size of them. Many people were upset by this new rule, although it is understandable why the hotel made this decision. One of the pools does not open until 10am which seems a bit late. Lifeguards are often on their phones, which doesn’t seem very safe. The lifeguards also give out the pools towels to guests which distracts them from guarding the pools and again is unsafe. The two adult water slides were great fun, and never any queues to go on them. There is a life guard who tells you when you can go down so is very safe. The kids water slides were great, my nephew had so much fun on them. Buffet restaurant: At lunch time drinks are self serve. Bottled rose and white wine is kept in the fridge for you to help yourself to and red kept on the side. Draught beer is available as well as soft drinks. During dinner time drinks are served to you. Cocktails are not served in the restaurant. Food is delicious and plenty of choice, we were very impressed. The pizza is the best pizza I’ve ever tasted (served daily). Fresh meat and fish cooked for you. Fresh salad bar which was delicious. Most evenings there was a theme, the Mexican and sushi nights were the best. Always something different on offer. Desserts were delicious and again lots of options to chose from. On one occasion a young child was sick near the desserts , whilst the team cleaned it up promptly from the floor the plates and desserts (in close proximity to the sick) was not replaced. The child then continued to walk around the restaurant when the family should’ve probably been told to go to their room or elsewhere as the child was clearly unwell. All waiters were extremely friendly and very interactive with young children which was sweet. We did not see any cockroaches or other bugs in the restaurant as mentioned in other reviews. Pool bar: Very friendly staff , self serve beer, water and soft drinks. Cava available at the pool bar which was nice. 7 cocktails included in the all inclusive. 2 slushes available which you could ask to add alcohol to. 2 ice creams and 1 ice lolly available, the rest you have to pay for. Pastries available at the pool bar. Quick service during the day, often queues during the evening but don’t take too long. BBQ snack bar: Available daily 11:00-18:00. Selection of pizza. Salads, baked beans, hash browns, bacon, sausages and desserts. Great for a quick snack. Self serve beer, wine and soft drinks. Lobby bar: Great service, we always had a drink here prior to going to dinner. They have a big screen which shows sports on and many people enjoyed the formula 1 or football. There was a pool table in the lobby which is a nice touch. Live music in the evening in the lobby bar which was very relaxing. Games room: Basically an arcade, most rides/ games €1. 2 pool tables inside too. The room is not air conditioned so is very hot during the day and evenings. Entertainment: Kids mini disco every evening at 20:30. The entertainment team were great with the kids and got everyone involved. From 21:30 there was adult entertainment such as live music, acrobat shows, 80s disco etc. Very fun and great to get involved in. Very limited tables and chairs during the evening. Most guests had to sit on sun beds which isn’t very practical. The hotel could definitely invest in some more tables and chairs to make guests experience much nicer whilst watching evening entertainment. Daytime entertainment included; bingo, darts, yoga, aqua aerobics , water polo, artery. Entertainers asked people to get involved but were not pushy if you say no. Wifi: Wifi is free throughout the hotel and very good. Works in the rooms and outside near the pools. Lifts: Lifts are a real issue in this hotel. Only 4 lifts for the whole hotel. Often wait times of 10+ minutes. Fortunately we were on the first floor so it was not so bad for us. However, when we had the buggy it could be a real pain and often we would just carry the buggy down the stairs as it was much easier and quicker. All inclusive drinks: Cocktails include; mojito, tequila sunrise, sex on the beach, pina colada, daiquiri (frozen), caribe, Iberostar own cocktail. Will attach a photo of the menu. Soft drinks: Coke, Coke Zero, Sprite (sugar free), Fanta Lemon and Orange (sugar free) , Lemon ice tea, sparkling and normal water. Branded drinks including : Baileys, Gordon’s gin, Jack Daniels, Smirnoff vodka, Malibu and many more. Bar staff make you whatever drink you ask for. Check out: A few days before we were due to leave we asked to extend one of our rooms as check out is 11 and we weren’t leaving until 15:30 so wanted somewhere to shower. Were told the rooms are fully booked so unable to extend our room but we could shower in a courtesy room which we were fine with. Left our luggage in their luggage room and once ready we asked if we could have the key to the courtesy room to shower before leaving. We had booked two courtesy rooms and only received one at first, which was our original room we had been staying in. When we got there a man was tiling in the bathroom so we had to wait for him to leave before we could go in. The second courtesy room (which was one of the rooms we had been staying in also) was still being used by other guests , so again we had to wait for them to be out and we were only given 30 minutes to use the rooms. Was very unorganised and seemed pointless that we had to check out of the rooms , for them to be cleaned only for us to return a couple of hours later and reuse the rooms for them to have to clean them again. Location: Lots of shops near the hotel, lots of restaurants and bars too. 5 minute walk to the beach. 15 minute walk to siam park. Overall this hotel was excellent. We had the best time and it exceeded our expectations. I would definitely return to this hotel. Also, want to say a massive thank you to Francisco in the buffet restaurant who was so polite, friendly and helpful. He always made sure to interact with my nephew who was very fond of him. Francisco is an amazing asset to Iberostar Bougainville Playa and we were very sad to not see him on the last day of our holiday.…
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 14 Aug 2023
Dear Zoe, We would like to thank you for sharing your review with us. We like to consider all aspects to create an environment for our guests that fulfills all their wishes to achieve a perfect holiday. Therefore, we will certainly look into the areas of concern you raise in your review because we know it is through constant communication with our guests that we can be made aware of their particular preferences and thus ensure their well-being and satisfaction whilst staying at our hotel. We hope to have the honour of serving you again so we can truly satisfy you. Until then, please accept our warmest regards, Regards, Quality Manager Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a beautiful hotel. Well equipped, clean. We felt special from the moment we entered the hotel. The Hungarian lady Anna is fantastic. Her smile and kindness made us forget the long journey. The room was clean and met our needs. The view was fantastic. We will leave sadly.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 3 days ago
Dear guest, We are happy to know that you were pleased with your stay at our Iberostar hotel. We would like to thank you very much for your complimentary review, and we hope to be seeing you again soon. Best Regards, Quality Manager Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have returned again to the bouganville playa in Tenerife. Been 7/8 times now, Hotel really clean. Staff excellent. A few old faces missing like Ruben. Who I am told finished through bad health. Always got good welcome from him and a few others. The people who have replaced the old staff are just as keen to help. This hotel is clean. And the lady who does our room. Hard working lass. No complaints about the room. Food just as good as previous visits. Should not say too much. Might not be able to book again. (Already booked for next year). Nice pool areas. Good for small children. With slides into the water. A few things not good. But like most other hotels. Like people using phones in dining room. And people smoking on balcony. We then have to go inside. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Plenty sun beds. No problem getting one
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 6 days ago
Dear Anthony, We would like to start by expressing our sincere appreciation for your loyalty to Iberostar and the review you have shared. It is a pleasure to read that you enjoyed your holiday and we are honoured that you have kept us in your fondest memories. We also appreciate and welcome your constructive feedback and will share it internally for revision with the relevant teams as the satisfaction of our valued guests is our priority. Thank you for sharing such a wonderful review, and we look forward to seeing you again soon. Kindest Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Actually, we like the hotel very much, the staff are very friendly and polite even with a lot of work. Ana with her cute smile at the door of the restaurant, Reinaldo, Jonathan, Pepe at reception, etc. Except Sara, the from Hotel Management is very rude and unfriendly, also with the staff. Their attitude should be one of example.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 3 days ago
Dear Jones, Thank you for sharing your opinion about your recent stay at our Iberostar hotel. We are grateful for your compliments regarding some of our staff members, and they will be pleased to hear you have recognised their efforts. On the other hand, we would like to assure you that all our staff members are characterised by their professional and attentive service and do their utmost to assist our guests in the best possible way. We regret if this was not the impression you received at all times and appreciate your feedback. We hope you enjoyed the rest of your holiday, and thank you again for your review. Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Eidel, the pancake man WOW. He is so lovely and what a talent he has. He can make any pancake you want, my kids have had peppa pig, trains, butterfly, Spider-Man, Santas, snowmen. Such a lovely member of staff. Thank you for being so lovely and polite and making our kids smile xx
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 1 week ago
Dear Daniella, It has been most pleasing to read that you had such a wonderful time in our hospitality and we want to thank you for sharing your review. We hope that we will be able to serve you again in the future and wish you all the best. Kindest Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from another great stay at the Bouganville Playa,. This time we went Star prestige with all inclusive. The food options have improved a lot and there are many more vegetarian options. One thing I really liked were the crepes. Eidel the chef is brilliant, i had crepes in the shape of an aircraft and another in the shape of a steam engine, please give him a raise, he really deserves it. Star Prestige and all inclusive was well worth it You get a separate area with very comfy loungers and you can help yourself to drinks etc, there's also a private lounge.. the All Inclusive restaurant was a real benefit, good choice of food and never crowded. It was so nice seeing staff from previous visits and being remembered. There are plenty of sunbeds and no need for the 8am rush to reserve one. If you hire a car there is plenty of parking The Internet is generally excellent and fast but it was a bit iffy in room 1068. Couple of times had to sit by the lift to get a signal. On previous visits we've been on South side, this time we looked north, nice change. One slight niggle was a very small.balcony Not really much else to say except we'll be back and we highly recommend a stay here A great Hotel in an excellent position. Thanks for a lovely stay. .…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Go star Prestige and all inclusive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 1 week ago
Dear guest, We would like to start by expressing our sincere appreciation for your loyalty to Iberostar and the review you have shared. It is a pleasure to read that you enjoyed your holiday and we are honoured that you have kept us in your fondest memories. We also appreciate and welcome your constructive feedback and will share it internally for revision with the relevant teams as the satisfaction of our valued guests is our priority. Thank you for sharing such a wonderful review, and we look forward to seeing you again soon. Kindest Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spotlessly clean, friendly with excellent service. The restaurant is excellent with something for all tastes including vegetarian and dietary requirements. The swimming pools are lovely and there are several with slides etc for children. The only down side is the congestion at the lifts around meal times but on the plus side it made me get some exercise by using the stairs quite a bit. I would come again and can happily recommend this hotel.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 2 weeks ago
Dear Diane, Thank you for taking the time to share your assessment of your experience at our hotel. Your comments motivate us to continue our countless efforts for our valued guests. Also, we appreciate your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail to ensure that our guests have a pleasant stay in our hotels. Thank you again for sharing your review, and we hope you continue to include us in your future holiday arrangements. Best Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well appointed, clean , impressive hotel. Made to feel special from the moment we walked into the foyer. Enjoyed a complimentary welcome drink whilst checking in. Room was clean and met our needs. The view was fantastic. Will be sad to leave.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Have patience when waiting for the lifts.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 2 weeks ago
Dear guest, We would like to thank you for your kind review of your recent holiday with us. We hope that Iberostar will continue to be part of your future holiday plans and we wish you all the best. Kind Regards, Quality Manager Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel, very clean and staff very friendly. Only downfall would be waiting for the lift, if you ask for a room on a lower level it wouldn’t be too bad. Otherwise you will be waiting for the lift every morning and evening and sometimes wouldn’t be able to get into it.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Be cautious of morning and evening busy periods as waiting for a lift can be a while.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from online experience Iberostar, Owner at Iberostar Bouganville Playa
Responded 2 weeks ago
Dear guest, We appreciate the time taken to share your experience with us. It is a pleasure to read that your holiday was splendid and we will, of course, relay your helpful observations internally to the relevant departments for their consideration. We hope to have the honour of serving you again soon and thank you for your review. Kind Regards, Quality Manager, Iberostar Bouganville Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$155 - US$277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar bouganville playa hotel costa adeje, iberostar hotel bouganville playa, iberostar hotel adeje, bouganville playa tenerife
LOCATION
SpainCanary IslandsTenerifeAdejeCosta Adeje
NUMBER OF ROOMS
503
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Claim Your ListingIBEROSTAR BOUGANVILLE PLAYA - Updated 2023 (Costa Adeje, Spain)
Frequently Asked Questions about Iberostar Bouganville Playa
Which popular attractions are close to Iberostar Bouganville Playa?
Nearby attractions include Escape Rooms Island Phobia (6 High-Quality Rooms) (0.05 miles), Playa del Bobo (0.2 miles), and Centro Comercial San Eugenio (0.2 miles).
What are some of the property amenities at Iberostar Bouganville Playa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Iberostar Bouganville Playa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Bouganville Playa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Iberostar Bouganville Playa?
Yes, parking is available to guests.
What are some restaurants close to Iberostar Bouganville Playa?
Conveniently located restaurants include Beer Garden Tenerife, Mr Singh, and Mirchis Tandoori.
Are there opportunities to exercise at Iberostar Bouganville Playa?
Yes, guests have access to a pool and fitness classes during their stay.
Does Iberostar Bouganville Playa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Iberostar Bouganville Playa?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Iberostar Bouganville Playa?
Many travellers enjoy visiting Casa Fuerte (3.5 miles), Mariposa (4.3 miles), and La Fuente de los Tres Chorros (3.6 miles).
Does Iberostar Bouganville Playa have any great views?
Yes, guests often enjoy the mountain view available here.