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Mayan Palace Riviera Maya

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11/06/2017 12/06/2017
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Mayan Palace Riviera Maya
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3,357 Reviews from our TripAdvisor Community

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Showing 2,620: English reviews
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Reviewed yesterday NEWvia mobile

First the good. The grounds are beautiful. Very well maintenance and clean. The pools are awesome! And the food is very good. The bad. This place is huge and you do a lot of walking. Or you wait for shuttles that takes time. The resort is nice, but overpriced for value. The ugly! From check in to check out the...

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Helpful?
Thank Schooky
Warwick, Rhode Island
Reviewed 2 days ago NEW

I had read all the reviews on The Mayan Palace and eat me tell you I thought our vacation was doomed here goes I agree with everyone the timeshare ppl are relentless they are like sharks waiting to eat their prey as you check in. They call the room non stop I was prepared for this, I actually had to...

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1Thank southpaw179
The Woodlands, Texas
Reviewed 3 days ago NEW

If you need a handicapped equipped room this is not the place for you. I had called ahead to ask for a handicapped room and was told they had them and would put us down for one ( a lie). I asked if they had shower stalls and told yes (a second lie). Also the person I talked to said...

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Thank Cathy S
Reviewed 4 days ago NEW

I must say that I was a bit nervous about my choice of this resort for my recent vacation after reading some of the reviews on this site and others. The check in was uneventful and were were given adjoining rooms in building 4 which was within an easy walk of the pool. The rooms were a good size, not...

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4Thank Kevin J
Reviewed 1 week ago

The Mayan Palace is part of the Vidanta Group, and only a part of the very large complex in this Riviera Maya property. The service, cleanliness, attention to detail, food were all very good. Room: We had a studio that is more like a hotel room without a kitchen. It also didn't have a coffee maker, so we brought Starbucks...

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2Thank flickrmac
Rochester, United States
Reviewed 1 week ago via mobile

Just spent a week at the Mayan Palace. The service was remarkable at the restaurants, pool and room staff. Food quality was that of fine restaurants. We particularly enjoyed Nektar, Gong and Azur. We did the cooking class at Blue Fish and the Tequila Tasting at the Wine Bar. Definitely recommend!

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1Thank Kim B
A TripAdvisor Member
1 review
2 helpful votes
Reviewed 1 week ago via mobile

Great place to stay gorgeous services in peccable the rooms are amazing and bicep greatest sweet you have your own kitchen from him but you must be in shape and not be able to have any mobility problems there's extreme walking from hotels to where all the activities and restaurants are including beach beautiful I would go back again but...

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2Thank A TripAdvisor Member
Bakersfield, California
Reviewed 1 week ago via mobile

Aquired this trip through Interval International as a getaway. They didn't mention that I had to attend a sales presentation, that takes up half your day, or I wouldn't get the discounts. Not very fond of the sales tactics. They don't like it when you say NO. The whole facility is made up of 5 hotels. The grounds are very...

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1Thank Frank P
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We appreciate that you took the time to share your comments about your vacation at Mayan Palace. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our grounds. However it is disappointing to learn that your experience was...

New Westminster, Canada
Reviewed 1 week ago

After paying $80 by taxi to get to the resort we were told it was complementary but no one had told us. When asked if we could have taxi back to the airport we were told our rep will help us. Then we were told we would be paying a $75 resort fee each. Again no one had told us...

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1Thank shelleyhillier
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. We regret that your stay was different from what you had expected. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regimen of training and supervision in...

New York City, New York
Reviewed 1 week ago

We stayed at the Mayan Palace in April and it was a wonderful resort. The staff was top-notch, the pool was beautiful and we had a great time. A few things that others have mentioned that cannot be ignored: You will walk a lot here. Our room was a mile from the pool. We could have taken a tram from...

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5Thank Susan M

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
551 questions
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Bayboro
9 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get close to the pool”
southpaw179, 26 May 2017 | Read review
“Be wary of high pressure time-share people and request unit closer to the pool area.”
P5268LJkevinj, 24 May 2017 | Read review
“Book another hotel.”
shelleyhillier, 17 May 2017 | Read review
“Get the lowest number building you can - #20 was a mile from the pool”
909SusanM, 15 May 2017 | Read review
“Not sure if it's possible to request a low numbered building? You would save yourself a lot of time, but they might be noisier.”
APittsburgher, 10 May 2017 | Read review
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