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Mayan Palace Riviera Maya

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3,283 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Riviera Maya
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Showing 2,564: English reviews
Dallas
Reviewed 11 August 2009

This is a beautiful spot, however the resort itself needs better management and in some small areas work. For a person who goes to the carribean for the beach, this is a disappointment. This is a manufactured (not natural) beach, and is very rocky in the water itself, for a person who actually wants to get in the water and...

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1Thank macrokr55
Maracaibo, Venezuela
Reviewed 10 August 2009

I think the hotel was awesome, All the areas were beautifull, the gardens were awesome, the pool is the biggest in latinamerica, seems like it NEVER ends, the room was beautiful with big spaces to walk and put your stuff, the bed and pillow was kind of uncomfortable but you can ask for a foam and better pillows.. the sofabed...

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1Thank rossanab
Converse, TX.
Reviewed 8 August 2009

Just got back from Cancun a few hours ago. The Mayan Palace is a overpriced hotel with a lot of ammenities around so you never have to leave the grounds, suggest you take the shuttle to Wal Mart and stock up, overpriced everything!! We have stayed at other resorts and they are like apartments not here just a hotel room...

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1Thank Jamrobles
Kansas
Reviewed 5 August 2009

We stayed in a 2 bedroom condo for a week at the Mayan Palace and we loved it. The service is wonderful. Every single staff person made you feel welcome and were very service oriented. When we checked in, the fridge in the room did not work. I called the operator and she said someone would come and check it...

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2Thank noplacelikethebeach
Dallas, Texas
Reviewed 27 July 2009

After spending six months planning and preparing for our wedding, my new wife and me deserved some rest and relaxation. Thanks to my wifes boss RCI points we were able to stay at the Mayan Palace for a whole week. Upon arriving at the Cancun airport, you should watch out for timeshare sharks and other people trying to make a...

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3Thank filo02
Austin, Texas
Reviewed 23 July 2009

My fiance and I stayed for a week and had a blast in the area. We spent the first day or so just learning our way around the resort. The pool, restaurants, pond, beach, etc were certainly a spectacle to take in at first.. However, the luxuries that impress most people are typically not important to us since we're not...

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1Thank shananav
Exmouth, United Kingdom
Reviewed 21 July 2009

We stayed for 2 weeks @ the end of June & had a great time. Although the beach is really nice, the sea is not really great for swimming (quite rocky). However the pool is so large that you can sit in a different area every day. A lot of reviewers have commented on the size of the Mayan Palace,...

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1Thank toomanyplacesat50
california
Reviewed 16 July 2009

I WENT TO THE STATE OF QUINTANA ROO FOR 2 WEEKS I STAYED ONE WEEK IN CANCUN AT THE GR SOLARIS( I WILL WRITE A REVIEW ON THAT SEPARATELY!) I went to the Mayan Palace from july 3-10, 2009. This place is huge and very beautiful. My husband said it reminded him of Thailand . I stayed there with my...

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2Thank sag72
atlanta
Reviewed 12 July 2009

immediately after arriving to the airport I was approached by people working for the MAYAN PALACE (( they claimed worked for the Cancun ministyry of tourism) who with lies and deceitful practices lured us into going for a breakfast but in fact was to try to sell us time share. after arriving to the hotel and realizing what it was...

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3Thank cserna
Richmond
Reviewed 6 July 2009

We stayed for one week. We were in building 13. Trolley cars come every few minutes if you do not want to walk. Building 1 is at the pool. Pool WOW! if you are expecting to be close to restaurants and/or pool this is not the place for you. Great food! Little Pricey. Average dinner for two is $50 USD...

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2Thank klammerd11

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
526 questions
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Bayboro
7 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The jungle has trees and wildlife,but if you prefer less walking, request a room nearer the pools and beach.”
 of 5 bubbles 137tartar, 23 Mar 2017 | Read review
“The lower the number the closer to the pool you are”
 of 5 bubbles Kgouthro, 22 Mar 2017 | Read review
“Try to stay on the opposite side of the tram road. It is noisy at night up till midnight. Buildings 11-21”
 of 5 bubbles TJ4842, 20 Mar 2017 | Read review
“Some rooms are very far (6+ min walk) from the pool and beach.”
 of 5 bubbles Martini_onthebeach, 14 Mar 2017 | Read review
“choose buildings 1-4 these are closer to the restaurants on grounds,also pool and gym and the beach”
 of 5 bubbles 242anthonyc, 11 Mar 2017 | Read review
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