We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Iberostar Paraiso Maya

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Iberostar Paraiso Maya
Iberostar Paraiso Maya
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,801 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,683: English reviews
Start your review of Iberostar Paraiso Maya
 Click to rate
Reviewed yesterday NEWvia mobile

1st time at all inclusive. The smiling service and concierge staff were at the top of their game. You will have a great time! Bring a stack of 1s per person and tip a few dollars in morning to maids to bartenders waiters and golf cart drivers and you will be happy. if you like it cool in your room,...

 Report
Helpful?
1Thank Jeffrey W
Livonia, Michigan
Reviewed 2 days ago NEW

The resort itself is totally self sufficient and there is no need to leave other to go on an excursion. They cut a road into the jungle and then placed a few resorts on the beach. The beaches are well maintained and very nice. There are bars everywhere so that made the days easier. They even stock what I will...

 Report
Helpful?
1Thank Shiny2of4
Payson, Utah
Reviewed 3 days ago NEW

The rooms are great. Cleaned twice a day! The tennis pro Peter is fantastic! Best tennis program ever. The food was great! Crepes and fresh fruit every morning for me. The French restaurant is not to be missed. The beach is nice and the pool is fun. The swim -up bar is especially fun. The grounds are beautiful and we'll...

 Report
Helpful?
1Thank 1krismc
Reviewed 3 days ago NEWvia mobile

We spent a week over spring break. Staff friendly and helpful. Food great at sit down restaurants, just average at buffets. Desserts were sub-par, except for the ice cream. Pool was awesome,go down early to get a seat. The recreation staff were awesome. Family suite was huge! Perfect for the four of us. We will be beach next time we...

 Report
Helpful?
1Thank Muscaret
Lehigh Valley, PA
Reviewed 3 days ago NEW

Great hotel, beautiful grounds, good food but this has to be the all time worst problem at this hotel. We have been staying at Iberostars for over the past 20 years no matter where we go. This year at the Maya if you did not get up at 5:30 am every morning and go out and put towels on chairs...

 Report
Helpful?
Thank oe542bob
Hagen, Germany
Reviewed 3 days ago NEW

Well, hard for me to start. I would love to write a very good review. This is why I didn't: Prologue: Last year we went on a Cruise in the Mediterranean Sea. This experience was not only very good it was excellent. So for 2017 we were lokking for a similar kind of hospitality but at a Hotel Resort. After...

 Report
Helpful?
1Thank Lighty79
Markham, Canada
Reviewed 6 days ago NEWvia mobile

This review is a little late as our family of 5 (kids 12, 7 & 1yr) visited the Maya Oct. 1-9. I had extremely high hopes and expectations due to the many great reviews on here as well as many other review sites. I've come to the conclusion that I should base my vacation decisions on the average reviews from...

 Report
Helpful?
4Thank sharla W
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for giving us the privilege to be part of your vacation. We truly appreciate your nice comments about the friendliness of our staff, especially your nice words about the great service provided by Vanessa, Armando, Octavio, Giovanni, Hugo, Charlie and Alicia. On the other hand, we regret to hear...

Reviewed 1 week ago via mobile

My family (wife and daughter)and I have been coming here for 7 years. Every vacation here seems to be better then the last. The people here at the resort treat you with respect and acknowledge you with every passing. I want to call out one waiter who works at the Maya in the Mexican restaurant for breakfast and lunch. His...

 Report
Helpful?
2Thank Michael B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking part of your valuable time to share your review about your last experience at IBEROSTAR Paraiso Maya. We appreciate you loyalty to our resort. It is a great honor to hear that you keep choosing our hotel as your favorite place to spend your family vacation and we are more than glad to know...

Baltimore, Maryland
Reviewed 1 week ago

We stayed in the Paraiso Maya at the end of April, and it was amazing. This was the third time we've been there (my girlfriend and I), and we had a fantastic time. The food was delicious, and the facilities are beautiful. We especially like the improvements to the gym where they have a bunch of new workout classes. We...

 Report
Helpful?
3Thank jheinrichs13
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your vacation experience at IBEROSTAR Paraiso Maya. It is a great honor to know that our hotel is your favorite place to spend your vacations. We are grateful to read your review where you let us know how much you have enjoyed every aspect of our hotel and the attention that all our colleagues...

Salt Lake City, Utah
Reviewed 1 week ago

We had originally booked our stay at the Lindo, but the staff wanted to do something nice for my sister and her husband on their honeymoon and they upgraded our entire party to the Maya for FREE, which we felt was VERY generous and so cool. Our rooms were so beautiful. Very spacious, clean and comfortable. I was part of...

 Report
Helpful?
3Thank TIKKImom
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your review about your recent vacation at IBEROSTAR Paraiso Maya, We are so happy to hear that you had a wonderful time and that you enjoyed the hotel facilities, the food and that the efforts of our staff to provide an exceptional service. On the other hand, regarding the snack areas, we do have...

5,450 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4802)
Viewed
Dining (318)
Viewed
Room/Suite (348)
Viewed
Hotel & Grounds (906)
Viewed
Pool/Beach Area (1116)
Viewed
View from Room (64)
Viewed
Family/Play Areas (93)
Viewed
Business Centre/Function Rooms (21)
Viewed
Bathroom (61)
Viewed
0:40
Videos (2)
Viewed
Other (1873)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (629)
Viewed
6363 - Jr. Suite Superior (67)
Viewed
6380 - Jr. Suite (66)
Viewed
Acitvity Pool (14)
Viewed
Amenities (98)
Viewed
Beach (23)
Viewed
Doble Estandard (56)
Viewed
Lazy River (11)
Viewed
Pool (38)
Viewed
Presidential Suite (116)
Viewed
Dining (88)
Viewed
The Hotel (32)
Viewed
Wave Pool (20)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Other (19)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.1 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,874 reviews
0.2 mi away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#8 of 11 in Playa Paraiso
4,585 reviews
6.6 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 25 in Puerto Morelos
8,372 reviews
Show Prices
Show Prices
Show Prices
18.2 mi away
Moon Palace Cancun
Moon Palace Cancun
#21 of 181 in Cancun
20,948 reviews
7.0 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 214 in Playa del Carmen
2,985 reviews
9.6 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 214 in Playa del Carmen
6,740 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: £196 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Hotwire, TravelUp, Cancelon, Cheap Tickets and Hotel.de so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Hotel Style:
#3 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
706 questions
Ask a question

See all questions (706)

Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room mid way between the beach and the lobby.”
1krismc, 22 May 2017 | Read review
“We were in building 66, which was very quiet and close to the main lobby and most of the restaurants.”
TIKKImom, 17 May 2017 | Read review
“Try rooms away from the night entertainment”
Just4nancyJ, 16 May 2017 | Read review
“Stay away from the pool areas if you want to sleep in or turn in early.”
seaweid, 16 May 2017 | Read review
“Ask for pool view.”
477dianag, 12 May 2017 | Read review
5 of 5
No availability for your dates from these sites
Travelocity
* /night
View Deal
Booking.com
Orbitz.com
Expedia.com
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates