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    Iberostar Paraiso Maya

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    03/01/2018 04/01/2018
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    Traveller (5039)
    Pool & Beach (1275)
    Room & Suite (730)
    Overview
    • Excellent58%
    • Very good28%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “wave pool” (622 reviews)
    “seafood” (415 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Golf course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    3 Jan4 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (5,106)
    There are newer reviews for Iberostar Paraiso Maya
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    1,851 - 1,855 of 3,884 reviews

    Reviewed 12 August 2014

    This was one of the best vacations we ever had. The entertainment team was phenomenal. Every day was packed with activities and the workers were very kind and entertaining. In addition, the restaurants were amazing as well. I enjoyed the French restaurants most. If you...More

    Thank David M
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 18 August 2014

    Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent stay in Mexico. We are happy to hear that our Entertainment Team and grounds were of your liking and we appreciate your kind words. With your...More

    Reviewed 11 August 2014

    Good things: - Entertainment was the best part, there's different fun games everyday in the main pool and nightly shows (different theme every night and we enjoyed the "Rock Night" the most). They disco for adults and separate disco for kids (just right beside each...More

    Thank rovhel
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 18 August 2014

    Dear guest, Thank you very much for sharing with us your honest review about your experience at IBEROSTAR Paraiso Maya. We are glad to hear that you took advantage of the amenities that our hotel has to offer. On the other hand, we regret that...More

    Reviewed 11 August 2014

    We just returned from the Iberostar paraiso maya after our stay from 8/3/14 to 8/8/14. We are very disappointed with this hotel. The front lobby and bar where very clean and always smelt nice, but after that everything is dirty and unmaintained. The hotel is...More

    2  Thank Jay N Andra W
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 14 August 2014

    Dear guest, It was very disappointing for us to hear that you had a bad experience at our property. We are very sorry. We apologize for the issues you described, concerning our facilities. Our facilities follow a maintenance standard roll in order to try to...More

    Reviewed 11 August 2014

    My stay at the Iberostar with my family was disappointed in the quality of some of the food, & drinks could have been better. Had a live cockroach in the room. The beach was not as good as seen on video. Felt that the water...More

    Review collected in partnership with Iberostar
    5  Thank Cory1992
    Reviewed 11 August 2014

    If you don't need the extra large room, would not updgrade to the Maya, stay in the Lindo. The gourmet restaurants are not worth the additional fee and we believe the top shelf liquor was watered down. However, we loved our romm at the Maya,...More

    Review collected in partnership with Iberostar
    Thank 4Familyvacation2014
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 19 August 2014

    Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation, and for taking the time to share your feedback with us and the rest of the online community. We are very pleased to hear that...More

    Iberostar Grand Hotel Paraiso
    6,045 reviews
    #1 of 11 hotels in Playa Paraiso
    0.2 mi
     
    Valentin Imperial Riviera Maya
    12,269 reviews
    #1 of 1 hotels in Playa del Secreto
    1.2 mi
     
    Fairmont Mayakoba
    4,288 reviews
    #10 of 213 hotels in Playa del Carmen
    6.4 mi
     
    Iberostar Paraiso Beach
    5,283 reviews
    #6 of 11 hotels in Playa Paraiso
    0.2 mi
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Free Internet
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Golf course
    • Outdoor pool
    Details
    • Price range
    • US$261 - US$843 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Green Hotel in Playa Paraiso
    • #3 Family Hotel in Playa Paraiso
    • #3 Luxury Hotel in Playa Paraiso
    • #3 Spa Hotel in Playa Paraiso
    • #4 On the Beach Hotel in Playa Paraiso
    • #4 Top resorts Hotel in Playa Paraiso
    • #5 Romantic Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Prestigia, Booking.com, Hotels.com, Travelocity, Hotwire, Orbitz, Cancelon, Priceline and HotelQuickly so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Iberostar Paraiso Maya Hotel Playa Paraiso ,
    • Iberostar Playa Paraiso ,
    • Iberostar Riviera Maya ,
    • Iberostar Hotel Paraiso Maya ,
    • Iberostar Maya ,
    • Iberostar Grand Paraiso
    Add Photo Photos
    Traveller (5039)
    Pool & Beach (1275)
    Room & Suite (730)
    Dining (427)
    Hotel & Grounds (2982)
    Family and Play Areas (108)
    Bathroom (66)
    Business Centre & Event Rooms (23)
    Nearby
    Nearby HotelsSee all 11 hotels in Playa Paraiso
    Valentin Imperial Riviera Maya
    12,269 reviews
    1.20 miles away
     
    Iberostar Paraiso Beach
    5,283 reviews
    .16 miles away
     
    Iberostar Grand Hotel Paraiso
    6,045 reviews
    .21 miles away
     
    Nearby Restaurants
    Havana Moon
    612 reviews
    .88 miles away
    Tramonto
    130 reviews
    .78 miles away
    Nektar at Vidanta Riviera Maya
    156 reviews
    .97 miles away
    Azur
    123 reviews
    .98 miles away
    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
    728 reviews
    .79 miles away
    Tres Rios Ecopark
    197 reviews
    4.74 miles away
    Rancho Bonanza
    714 reviews
    2.64 miles away
    El Caracol
    28 reviews
    4.39 miles away
    Ask a question
    Questions & Answers
    C B
    9 December 2017|
    AnswerShow all 4 answers
    Response from diva c | Reviewed this property |
    The poolside buffets have outside sitting. The food setup is inside, and that is better because with that heat, food can spoil fast.
    2
    Votes
    Katie B
    8 December 2017|
    AnswerShow all 3 answers
    Response from Gary M | Reviewed this property |
    yes
    1
    Vote
    troymaurer305
    1 December 2017|
    AnswerShow all 2 answers
    Response from Flandersrich | Reviewed this property |
    Breakfast bread section (the waiters will help you)
    0
    Votes
    Room Tips
    "Bldg 61 is close to the pool/beach (without being in the Mangroves). Very conveniently located!"
    Read review
    "we liked being in the middle so we were not to far from restaurants or the ocean."
    Read review
    "Building 62 is close to everything"
    Read review
    "Building 60 in Maya is closest to the beach"
    Read review
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