We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Dorado Royale, by Karisma

Traveller (12765)
360
Panoramas (10)
Room & Suite (2257)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off.
Read more
Property amenities
Breakfast included
Pool
Room service
Free Internet
Free parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Sauna
Tennis Court
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Bay View
Safe
HOTEL CLASS
12,783Reviews
13,163Photos
2,341Q+A
100Room tips
Traveller rating
  • 9,063
  • 2,222
  • 804
  • 440
  • 265
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
My husband and I stayed here for a week-long vacation and it was heavenly. The grounds are beautifully groomed, the food is phenomenal, and the staff was exceptional -- especially Israel. Israel was a server we encountered first in the Cabana Pizzeria. I wanted very much to
Read more
This is not the sort of holiday that we normally do. Never been all inclusive before - usually have a self catering villa. But this was a game changer. The grounds are magnificent and you can go wandering on your own. The many restaurants are also fabulous. The standard of food
Read more
We had a Junior Suite room which was kept in immaculate condition by Ruby. Coupled with all the other staff friendliness and nothing was too much trouble - and they all smiled! Food was excellent (not a bad meal). Breakfast at Cocatel was superb.
Read more
My spouse and I stayed here for a week in March and had a wonderful time. The resort is beautiful and well-maintained. The grounds are expansive, and the resort is quite spread out. Our room was centrally located (block 14), close enough to everything but far away from the
Read more
A pleasure to return to El Dorado. Recognized staff from previous trips. Wonderful service, food, restaurants, bars & shows. Very clean property everywhere. Excellent attention to environment, sustainability & growth of food on the property for the El Dorado's use & for its
Read more
Review collected in partnership with this hotel
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Flowers and champagne in our room the day after our wedding!
View from our Casitas room
Professional photo exclusively commissioned by TripAdvisorEl Dorado Royale, by Karisma
The Swim-Up Suite at the El Dorado Royale
Very comfy beds.
PreviousNext
123456451
Hello Vicki. Whether you are at EDR or EDC, you may eat at ALL the restaurants at all three properties. Fuentes is more beef and seafood but I am sure they can make something special for you. If not, there are so many other restaurants that can. The same for the dinner on the beach. You are paying for the option of lobster/steak. I also don't understand why you would do the beach dinner and order vegetables, but I am not a vegetarian :). Email Karisma direct to see what they offer
0 votes
Show all answers
Hi Julie, welcome to paradise. You can actually request dining reservations prior to arrival so you have a restaurant to dine at the first one or two nights. Once there, the building concierge can reserve your restaurant and time. There are 2 restaurants that reservations are a must, but depending on the time of year you go, this may not be a problem.
0 votes
Show all answers
Is there an email address for the TUI rep at the El Dorado Royale resort? Thanks!
Hi Rachael, I don't believe that there is an actual TUI representative on site at EDR. If you made your flight and accommodations through them in the UK I would contact them there.
0 votes
Show all answers
Is there an email address for El Dorado Royale room requests please? Thank you!
guestservice1 @ eldoradoroyale. com. mx
0 votes
Show all answers
Yes, they furnish two sets of bathrobes and slippers.
1 vote
Show all answers
PreviousNext
123456469
"We chose a room with a "swim-up" lane. We loved it and would definitely do that again."
"Rooms with 'swim up' sunbeds are excellent."
"No problem with any of the rooms. No high buildings so easily accessible. Lots of greenery wherever you look."
"Rooms are spacious and sunny"
"Swim up rooms with some shade."
PreviousNext
12345620
PRICE RANGE
US$266 - US$763 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera mayaeldorado royaleel dorado royale mexicoel dorado royale cancunel dorado royale spa resortel dorado royale resort
FORMERLY KNOWN AS
El Dorado Royale
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
639
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing