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El Dorado Royale, by Karisma

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Traveller (11341)
Room & Suite (2202)
Pool & Beach (2003)
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Overview
  • Excellent72%
  • Very good17%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“martini bar”(652 reviews)
“health bar”(599 reviews)
“swim up room”(364 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Nearby Hotels
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Reviews (11,144)
There are newer reviews for El Dorado Royale, by Karisma
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10,780 results
Traveller rating
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1,939
701
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7,500
1,939
701
406
234
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All reviewsmartini barhealth barswim up roomsanta fesand bagscasita sectionk teamla isla poolfuentes poolour honeymoonroom serviceoutdoor showerswing bargreenhouse tourpersonal conciergewine pairingculinary theatre
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4,151 - 4,155 of 10,780 reviews
Reviewed 12 July 2015 via mobile

Absolutely great all inclusive, the only reason not 5 stars is they are pretty strict on their restaurant dress code for breakfast and lunch. Had a blast with the activities director playing volleyball and water polo. Food was very good and well presented.More

4  Thank cwilson777
Response from KarismaHotelsResorts, Gerente at El Dorado Royale, by KarismaResponded 11 September 2015

Hola Dear cwilson777 On behalf of El Dorado Royale team, thank you for choosing us for your holidays and thank you for your positive and kindly feedback. I am so happy to hear that your experience with our resort was in line with our reputation...More

Reviewed 12 July 2015

This Hotel is tremendous in all aspects for friendliness - service - location - amenities. It's approximately a one and a half hour transfer from Cancun International Airport.An Immigration form must be filled in for all members of the travelling party - the lower part...More

11  Thank jarralads
Response from KarismaHotelsResorts, Gerente at El Dorado Royale, by KarismaResponded 11 September 2015

Hola Dear jarralads Thank you for taking the time out of your day to write such a wonderful review from our property. Unfortunately the El Dorado Royale and the entire Riviera Maya has experienced an unusual increase in the amount of seaweed being washed ashore....More

Reviewed 12 July 2015

This was our second trip to Mexico both times for our Anniversary. Thomson's dream Liner very nice even in standard seats.Now Mexican Immigration's is a nightmare second time it as taken us 2 hours to get through absolute chaos. The hotel,check in nice and easy...More

3  Thank Holli19
Response from KarismaHotelsResorts, Gerente at El Dorado Royale, by KarismaResponded 14 September 2015

Hola Dear Holli19 Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. I enjoyed reading your review. I'm very proud of...More

Reviewed 12 July 2015 via mobile

Myself and my partner stayed here for 2 weeks from end of June! We were greeted at the hotel with a glass of bubbly which was lovely after a lonnnnggg journey from Our home to the hotel! The staff were lovely from the second we...More

8  Thank Emily B
Response from KarismaHotelsResorts, Gerente at El Dorado Royale, by KarismaResponded 11 September 2015

Hola Dear Emily B It has been really nice reading your detailed review of your holiday at El Dorado Royale, a Spa Resort by Karisma. It will be a pleasure to extend your compliments to our staff. We are sure it will be a really...More

Reviewed 11 July 2015

This was our second trip to Mexico and as it was our honeymoon, we were keen to book a real slice of luxury and thus selected this hotel. Unfortunately for us this hotel did not live up to our expectations. In positive terms, the staff...More

6  Thank Morrissey2014
Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded 13 July 2015

Dear Morrissey2014: Thank you for sharing your comments at TripAdvisor Also I want to thank you for celebrating a such important event as your honeymoon. It is nice to hear that you did enjoy our grounds, your room and the Spa facilities during your stay....More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Breakfast included
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Laundry Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Tennis Court
Hot Tub
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
US$306 - US$841 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$306 - US$841 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (11341)
Room & Suite (2202)
Pool & Beach (2003)
Dining (1112)
Business Centre & Event Rooms (65)
Amenities (55)
Family and Play Areas (18)
Questions & Answers
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Andy E
19 April 2018|
AnswerShow all 2 answers
Response from Brad K | Reviewed this property |
Being a member and a scotch drinker, my scotch of choice is Dewars which is available at the bars. When stocking the liquor available in the room it's Johnny Walker Black.
0
Votes
joebig85
18 April 2018|
AnswerShow all 4 answers
Response from adventureseeker_9 | Reviewed this property |
The week we were there in December (the week before Xmas), it was never ever a problem to get one of those beds at the beach or at the pool. There were quite a few along different stretches of the beach.
1
Vote
xosawah
18 April 2018|
AnswerShow all 2 answers
Response from PuggleLovers | Reviewed this property |
Hello. The snorkel equipment for use at the resort is free. If you go for an excursion the snorkel equipment is included in the excursion fee. You are not suppose to take the snorkel equipment off property, but there would... More
0
Votes
Room Tips
"Try to get new room, swim outs looked nice. We stayed in 5511 and it was right on the beach with king bed..."
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"Yes American Airlines"
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"we were in 624 and it was perfect, close to everything but still quiet and private."
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"Our room 4124 was very good."
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