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05/12/2017 06/12/2017
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    Iberostar Grand Hotel Paraiso

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    05/12/2017 06/12/2017
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    Traveller (8344)
    Pool & Beach (1609)
    Room & Suite (1348)
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    Iberostar Paraiso Maya
    5,078 reviews
    #4 of 11 hotels in Playa Paraiso
    0.2 mi
     
    Overview
    • Excellent84%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “tranquility pool” (362 reviews)
    “surf and turf” (550 reviews)
    “ocean front” (498 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Golf course
    Dry Cleaning
    Tennis Court
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    5 Dec6 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,000)
    Traveller rating
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    Time of year
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    1 - 5 of 4,645 reviews

    Reviewed yesterday via mobile

    From the moment you step in the hotel you are spoiled. Everyone will go out of their way to make sure that you are happy. Great wine selection and restaurants. Our favorite restaurant was Japanese (haiku). Food, room, ocean, activities, the staff all were PERFECT!!!!

    1  Thank Maria2e
    Reviewed yesterday via mobile

    We have been to the Iberostar Grande 8 times. As always: Great food, great service and wonderful people! One thing I rarely see mentioned in reviews is the amazing GYM! For those of us who like to maintain fitness while on vacation, the Iberostar has...More

    1  Thank DianaMoonTownship
    Reviewed 3 days ago via mobile

    The hotel is only adults and for us was perfect having a quiet-relaxing vacation... Usually in the resorts like this the buffet don't have the AC but this one yes, si for breakfast was really nice to eat in a fresh place. Beautiful big pool...More

    2  Thank Ivan D
    Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded yesterday

    Dear guest, We are glad to know you got home safe. On behalf of the team at IBEROSTAR Grand Hotel Paraiso, we would like to express our sincere appreciation for the time invested on sharing your opinion about our hotel and service on TripAdvisor. It...More

    Reviewed 4 days ago

    As indicated, I have reviewed this hotel many times and stayed there many more. I will give a little different review this time and keep it short as many reviews are repetitive. Arrival was good and the first person that you meet at the hotel...More

    3  Thank Eric S
    Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded yesterday

    Dear guest, On behalf of the Management at IBEROSTAR Grand Hotel Paraiso, we would like to thank your loyalty and for sharing your opinion about our hotel and service on TripAdvisor. We really appreciate your comments as your feedback help us to discover our improvement...More

    Reviewed 4 days ago

    My wife and I visited the Grand for a quick getaway November 11 through November 15th. Everything was top notch. Food...excellent. Drinks...excellent. Service...excellent. Almost entire staff is fluent in English, which is great because I speak zero Spanish. Specialty restaurants are all very good. Nightly...More

    Review collected in partnership with Iberostar
    2  Thank jamesbond007xoxo
    Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded yesterday

    Dear guest, On behalf of the Management and staff at IBEROSTAR Grand Hotel Paraiso, we would like to express our sincere appreciation for the great comments you have shared on TripAdvisor about your most recent stay. We are very pleased to know that you enjoyed...More

    Secrets Maroma Beach Riviera Cancun
    12,505 reviews
    #2 of 6 hotels in Playa Maroma
    1.4 mi
     
    Valentin Imperial Riviera Maya
    12,197 reviews
    #1 of 1 hotels in Playa del Secreto
    1.3 mi
     
    Fairmont Mayakoba
    4,217 reviews
    #11 of 212 hotels in Playa del Carmen
    6.4 mi
     
    Iberostar Paraiso Maya
    5,078 reviews
    #4 of 11 hotels in Playa Paraiso
    0.2 mi
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Free Internet
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Hot Tub
    • Bar/Lounge
    • Spa
    • Golf course
    • Tennis Court
    • Heated pool
    • Indoor pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$391 - US$970 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Family Hotel in Playa Paraiso
    • #1 Green Hotel in Playa Paraiso
    • #1 Top resorts Hotel in Playa Paraiso
    • #1 Luxury Hotel in Playa Paraiso
    • #1 On the Beach Hotel in Playa Paraiso
    • #1 Romantic Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 310
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, TravelUp, Booking.com, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Iberostar Playa Paraiso ,
    • Playa Paraiso Iberostar
    Add Photo Photos
    Traveller (8344)
    Pool & Beach (1609)
    Room & Suite (1348)
    Dining (1011)
    Hotel & Grounds (4632)
    Bathroom (145)
    Family and Play Areas (30)
    Business Centre & Event Rooms (24)
    Nearby
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    1.32 miles away
     
    Iberostar Paraiso Maya
    5,078 reviews
    .21 miles away
     
    Secrets Maroma Beach Riviera Cancun
    12,505 reviews
    1.35 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    cancunola
    21 November 2017|
    AnswerShow all 2 answers
    Response from roy c | Reviewed this property |
    no I don't think you can
    0
    Votes
    Go_HawksOmaha
    18 November 2017|
    AnswerShow all 3 answers
    Response from srlbjl | Reviewed this property |
    Yep - we used it every day...
    0
    Votes
    ckahela
    14 November 2017|
    AnswerShow all 2 answers
    Response from Tony7911 | Reviewed this property |
    at the finer restaurants long pants and sleeved shirts are required something like buffet is very casual.
    0
    Votes
    Room Tips
    "Superior Ocean Front Suite (vs Oceanfront Suites) puts you above the palm trees in most rooms."
    Read review
    "ocean front for sure"
    Read review
    "Be sure to upgrade to the ocean view rooms"
    Read review
    "Go for the Ocean view Room"
    Read review
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