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Iberostar Grand Paraiso

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About

#1 of 6 all-inclusives in Playa Paraiso
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, French, Spanish
9,663Reviews1,936Q+A100Room tips

Reviews
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Gary T wrote a review Yesterday
Sheboygan, Wisconsin28 contributions214 helpful votes
I just completed my 40TH visit to the Iberostar Grand Paraiso. I was there for sixteen days in February. I always was there for fifteen days in November of 2022. What can a person say when they frequently visit the number one resort in Playa Paraiso forty times? The best part of it is, seeing new changes every time you visit. It really gets overwhelming and exciting to see these new changes with every visit. The luxury, quality and selection of food, amenities, activities, nightly shows, pools and the 110% effort given by the friendly staff and management at this resort, do make it Trip Advisory’s number one rated first class resort. The Butler Service they have is impeccable. Every time I would open my door, a Butler would ask me if everything was alright or if I needed something in the room. Almost every reviewer has commented on how beautiful this resort is from outside to the inside. The beauty of the artwork in the lobby and throughout this whole resort is out of this world. The guest rooms are beautiful as well. After August, you will notice some major changes that I am really proud of. As I mentioned, each visit you don’t know what is going to be remodeled next! They are working everyday to make your gastronomy experience the best for you during your stay. I like to thank the management team and the staff for another outstanding visit. A special shout out to the bartenders Daniel and Dario, the front desk crew, Efren, Paulina, Analhi and Sacnite for their genuine care and excellent service they always give to me. In closing, I’d like to say that everyone has their own expectations on what to expect while vacationing at a resort. As you read all the positive comments at this number one resort, you certainly won’t be disappointed when you arrive. I will be back in November and I am certainly anxious to see some more major changes.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pete M wrote a review Jan 2024
Danbury, Connecticut19 contributions9 helpful votes
Hotel's Favourite
So many resorts share the same beaches, the same water, the same ocean, the buildings are constructed similarly, the weather is the same, so then what makes the difference between resorts? The difference is the people, the staff, and how they make you feel. At Grand Paraiso, they make you feel so welcome. The magic comes from the staff, not just the resort. I have been to other Iberostar Grand resorts, and they use WhatsApp to communicate between the guests and the butlers. So, I was a little concerned when we got to Iberostar Grand Paraiso, that we would have a team of butlers, but no way of using WhatsApp to get in touch with them. There was no need, these guys were always in the lobby of our building. We were in building 71, directly in front of the ocean. They would address us by name every time they saw us, ask how they could help, what we needed, how is everything going, did we need anything in our room? Did we need a ride anywhere, how was dinner last night? Were we set with our dinner reservations that night? Did we have any special requests for dinner? Our Butlers made a good vacation great. A shout-out to Ruben, Muriel, Luis, Antonio, and Gustavo. An example, one afternoon, my girlfriend wanted to see the Coati (kind of like a Mexican Raccoon), our butler told us where there was a family, got a golf cart and drove us over there, and then walked us down the path to see the animals. He explained to her different things about the animals. An example of going above and beyond. The Paraiso Grand was amazing and didn’t disappoint at all. We enjoyed everything about the Grand. We ate at every restaurant, and the food and portions were terrific. The feeling in the restaurants is that it is more than eating, you are “dining” at the Grand. The Italian restaurant was the best with some of the tastiest Italian creations, followed by the Japanese. The chefs at the Japanese restaurant put on quite a show, and we enjoyed the people who were at our hibachi table. The food just kept coming, so be prepared to eat a lot of great-tasting food at the Japanese. The French restaurant was also very tasty, the portions were a little small, but we had more than enough that we didn’t leave hungry. We ate at Tony’s, and I wasn’t impressed with my Ribeye, it was a little too fatty. I prefer more of a marbled cut. I also added the lobster tails, and they were so good. We did have the steak tartar as an appetizer, and that was off the charts. I would order the tenderloin over the ribeye on my next trip. We only ate dinner one night at the buffet, but we could see every day they would post the theme for that night. They changed the theme every night. You could skip all the restaurants and just eat at the buffet, and I think you would be very happy. The wide variety of choices would satisfy everyone. I thought that the food could be a little hotter (temperature wise), as I like my food hot, not warm. Let’s talk about the beach. Just Amazing. The beach was so pretty, the water was warm, and there was always the ability to get seats/loungers on the beach. Every day, they would run a sand vacuum across the beach, cleaning up all the seaweed. Very clean, the beach was picture-perfect. It was so relaxing to sit on the beach and just listen to the waves crashing. Since we were members, we had access to the Star Prestige beach area. We would get a cabana on the beach, and our server was Manuel. He attended to everything we needed, our drinks, lunch, towels. He was another example of staff who couldn’t do enough for you to have a great vacation. He was very attentive. We did go to the pool, and there was music and activities every day. It was a fun and happening area. In addition, there was a quiet pool towards the front of the resort separated by a building, that was extremely quiet. We never had a problem getting chairs at the pools. The resort had entertainment in various forms every night. At the lobby bar, there was always someone singing or playing an instrument. The bartenders were great and made amazing drinks. It was a great before and after-dinner location. Looking around the lobby bar area, you could tell that the crowd was a little older. Then there were nightly shows in the Lobby Garden or by the pool area depending on the weather. These were about 45 minutes and very entertaining, professional, and enjoyable. We had selected an Oceanfront Butler suite, and the room was great. The room could have a few more electrical outlets, but we brought a power strip to plug all our chargers into. The view from our balcony was like a postcard, no complaints. I could still hear the waves crashing on the beach, it was so relaxing. The maids were great, and they did a turndown service every night. The bed was extremely comfortable, and they had a pillow menu to select the kind of pillow that was to your liking. I can’t say enough how helpful every single person at this resort has been. My only regret about our vacation was that we only stayed 7 days, next time we plan on staying for 10 days.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 25 Jan 2024
Dear guest, We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Terry B wrote a review Yesterday
2 contributions
Prestige the club offered a 90 minute sales pitch for 2 free massages. Extremely high pressure and when declined to accept the $250,000 offering after nearly 2 hours , were not going to give us the free massages. Extremely high pressure and upsetting. When I attempted to photo the contract presented, they refused to let me photo it. Buyer/ visitor beware!!!
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Extremely poor coordination within he resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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skeab wrote a review 15 Mar
Rochester Hills, Michigan6 contributions3 helpful votes
+1
I want to thank Pablo at the grand cellar wine bar and Jonathan at the pool bar for exceptional service on our stay In fact the staff at this resort as a whole is one of the best I have seen As much as I wanted to give this trip 5 stars. There were two reasons we didn’t 1. The food was good but not good enough for 5 stars . Buffett was good tonys steak house good. Our experience at the French and Asian restaurants not as good but still ok 2. We personally didn’t like the pressure to learn about the vacation club within 30 mins of our stay. We had never been to this place so there’s no way I would ever join without even knowing if I like it. We politely said no but we had to say no a few times with this gentleman, I know he’s just doing his job but even the next two days we got things slipped under our door saying we had resort credits which were a ploy to join again. None of this ruined our trip just be ready for it if you are not interested. Everything else about this place was very nice and we would come back one day.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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FinePeeps wrote a review 15 Mar
Chicago, Illinois4 contributions1 helpful vote
Luis was incredible! He took care of every need! The resort is beautiful! We highly recommend! The restaurants were outstanding - the Japanese restaurant was our favorite- the drinks were awesome. The spa massage with Dulce was the best ever!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Inspire30352932512 wrote a review 12 Mar
1 contribution
Hello. Me and my husband got the best experience in Iberostar Grand Paraiso We have been in a lot of resort in Caribbean ,but this resort is the best… Extremely hospitality staff.You feel like one family.Mr.Duran was the best for us. Concierge Mss Fatima is so attentively and pleasant. Resort is beautiful and luxurious . We are been already second time (2023). Berta.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 6 days ago
Dear guest, First of all, we would like to thank you for choosing Iberostar Grand Paraiso for the second time. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laurie F wrote a review 12 Mar
1 contribution
Sooo good to be out of the Canadian winter! Beautiful front beach room! Isabela our concierge has been very helpful and accommodating. Many pools to choose from and places to wander around to see. Beach is vast as far as the eye can see. Thanks to all in building 7 for a memorable time.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 6 days ago
Dear guest, First and foremost, we would like to express our appreciation to you for choosing Iberostar Grand Paraiso for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Okie Girl wrote a review 11 Mar
Edmond, Oklahoma2 contributions1 helpful vote
+1
The best vacation i have ever had. We stayed in an oven view corner room. The butlers were amazing!!!!! All the staff was amazing!!!! The food was amazing!!! The entertainment was amazing!!!! What i loved most was you could have fun at the main pool or relax in the beach and/or serenity pool. It was such a sweet relaxing vacation!!! Our room had a jacuzzi on the balcony and it was so lovely at night. The weather was fantastic at the time of year we went as well. Highly recommend this resort!!!!
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Make your travel to & from airport beforehand. Don’t overthink tipping but do come with $ to tip...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 1 week ago
Dear guest, First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Also, we are delighted to know that our entertainment program has exceeded your expectations. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. We will congratulate them on your behalf and they will be happy to hear that they added to the joy of your holiday Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary L wrote a review 8 Mar
Franklin6 contributions3 helpful votes
If you are looking for a family vacation or place to celebrate something special we recommend the Iberostar resort group. This year our son chose a destination wedding at the Iberostar Riviera Maya location. Our wedding party consisted of adults and children so we were scattered between the Grand Paraiso, LIndo and Maya. We celebrated the wedding at the Del Mar and Playa Paraiso. All of these Iberostar resorts are located together so whether you are looking for an adults only getaway or one with children you can’t find a better warm weather site. We have been with Iberostar for over 20 years and have never been disappointed in the accommodations, food, entertainment or customer service provided by all levels of Iberostar staff. The ocean view is unbeatable or if you prefer swimming pools, there are private pools, lazy river and wave pools as well as large pools with swim up bars. The food at each resort has a huge variety of choices and accommodates allergies especially gluten and nuts. Each resort has nightly entertainment that provide a nice end to your evening. We stayed in the ocean front rooms that have an exquisite view of the sunrise but the garden and pool view rooms will not disappoint. Please consider Iberostar for your next vacation. They have resorts world wide. A shout out to our butlers Mauro,Manuel,Benjamin and Trinidad. Star club reps Saray, Mauricio, Daniela and Violeta. Member Services Karla and Renata. Truly made our stay memorable.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t be shy asking for help from the staff. They all are so willing and available to help if...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 1 week ago
Dear guest, First of all, we want to thank you for your loyalty and trust in Iberostar Hotels & Resorts and also thank you for choosing our Resorts to celebrate your son's wedding day. We are delighted to know that we were able to exceed your and your family expectations with our excellent standards , as well with our beautiful facilities and especially with the pool area. Your words confirm that we are working in the right direction and motivate us in the knowledge that our very high standards are continued. Moreover, we really appreciate you mentioning our high standard of gastronomy. Our team of executive chefs strives on a daily basis to prepare dishes both local and international and always using high quality and fresh produce in order to satisfy the most discerning of palates, we are most happy to know that we were able to satisfy yours. Also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trail605041 wrote a review 8 Mar
3 contributions3 helpful votes
My family second time at this resort. And this time my whole (10of us) came. Everyone was amazed by the staff, the service, the cleanliness of the hotel, the amazing food. There’s chairs and parasols for everyone. The rooms are spacious. Every staff member is going the extra mile to help you. We are definitely coming back a third time!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 1 week ago
Dear guest, We really do appreciate the time and effort you have taken to share this opinion of your recent holiday and we thank you for choosing Iberostar Grand Paraiso for the second time. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations. Once again, we want to thank you again for your excellent review and we are already looking forward to your next visit! Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£348 - £609 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IBEROSTAR GRAND PARAISO - Updated 2024 (Playa Paraiso, Mexico)

Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Aqua Nick (3.4 miles), Cirque du Soleil Joyà (1.0 miles), and Jungala Aqua Experience (1.1 miles).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have airport transportation?
Yes, Iberostar Grand Paraiso offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.4 miles away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.