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Hard Rock Hotel Macau

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#17 of 93 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hard Rock Hotel Macau
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899 Reviews from our TripAdvisor Community

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Showing 618: English reviews
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Surabaya, Indonesia
Reviewed 6 days ago NEW

Spent 2 nights in this hotel. Great location in City of Dreams, near Venetian and Parisian Macao. Their staff gave great service, but their English accent weren't good enough. Wi-fi connection were very stable and fast. There were shuttle buses to ferry terminal, airport, and border gate.

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Helpful?
Thank KevinJonathan
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi KevinJonathan, Thank you very much for taking time to share your experience as well as compliments with us! We are happy to hear that you like our hotel location, free Wi-fi service, free shuttle bus service as well as the service provided by our team members! We hope to see you again soon! Rock On!

Reviewed 6 days ago NEW

Front desk staff were very helpful. Thanks Assistant Manager Front Desk Kenny for his service. A very clean room and fresh - nice that there is no trace of smoker smells for the non-smoking rooms. It is conveniently connected to the City of Dreams - Housing of the Dancing Water.

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Helpful?
Thank Leslie L
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Leslie L, Thank you very much for taking time to share your experience as well as compliments with us! We are very glad to hear that you are satisfied with our room cleanliness as well as the service provided by our "very helpful" team members! We will definitely share your Rockin' comment to all our team members as this...

Bangalore, Karnataka, India
Reviewed 1 week ago

We stayed for 3 nights. The hotel room was spacious and well lit. We had a nice view of the Venetian from our room. The mini bar was well stocked (The hotel calls it the Maxi bar and rightly so). The service is friendly and cheerful. The location is great. You have a lot of places to eat and shop....

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Helpful?
Thank Gayatri K
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Gayatri K, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to...

Long Beach, California
Reviewed 2 weeks ago

Easily one of my favorite hotels in Macau. Check In was a breeze. Room was spacious, triple the size of the hotel room we stayed in in HK. Pool was great not too warm, the cafe also had great mojitos and shuttle to the main island are also provided. Absolutely worth the price. Oh, and I also took advantage and...

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Helpful?
Thank eelaidyl
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi eelaidyl, Thank you very much for taking time to share your experience as well as compliments with us! We are so thrilled to hear that we are one of your favorite hotels in Macau! Also, we are very glad to know that you like our room, swimming pool, Hard Rock Cafe, free shuttle bus service as well as our...

Reviewed 3 weeks ago via mobile

Spend 2 nights there, was very nice. Convenient location , you can walk from the Hotel to Venetian, Wynn Palace, even The Parisian and Studio City. Not far. Free Shuttle bus to Airport, Ferry terminal and Macau City center. Meal Plan you can try the Hard Rock Cafe (each room per night can get 2 welcome drink) and don't forget...

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Helpful?
Thank Gucci H
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Gucci H, Thank you very much for taking time to share your experience as well as compliments with us! We are happy to hear that you like our hotel location, free shuttle bus service as well as our Hard Rock Cafe & SoHo! We hope to see you again soon! Rock On!

Cebu City, Philippines
Reviewed 3 weeks ago via mobile

Great service and nice hotel to stay. Room is super clean and modern. They even gave us a complimentary bag. The receptionist were very kind to gave us a room with a great view. You'll also feel like a rockstar when you stay here 🎸 pluse there's no need for you to go out in shopping for make-up because they...

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Helpful?
Thank jowenameneses
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi jowenameneses, Thank you very much for taking time to share your experience as well as compliments with us! We are very glad to hear that you are satisfied with our room cleanliness & style, the service provided by our "kind" team members and you felt like a Rockstar during your stay with us! We will definitely share your Rockin'...

Reviewed 4 weeks ago

Just spent 1 night there, very pleasant stay. Rooms are spacious and clean, nice view over Cotai, you feel at ease in a nice and playful environment. Gym facilities were also good. Staff was extremely helpful. Only negative point is the breakfast, I paid MOP 155 (discounted price) but I was disappointed as only black coffee is included (cappucino is...

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Helpful?
Thank CyrilHK
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear CyrilHK, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to hear...

Klamath Falls, Oregon
Reviewed 5 weeks ago

This is one hotel that gives a lasting impression. It is a normal Hard Rock Franchise Hotel with good and clean rooms, but its edge is its staff. I travel often and I have never come across a hotel that has staff ranging from all levels who are so helpful and courteous.They really do go an extra mile to make...

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Helpful?
Thank happykl
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Happykl, Thank you very much for taking time to share your Rockin' experience as well as compliments with us! We are so thrilled to hear that we gave you a lasting impression and you are very satisfied with the service that provided by our "helpful and courteous" team members! We will definitely share your Rockin' comment to our team...

Reviewed 5 weeks ago

The service in the Hotel was good but the speed was terrible. The people were very friendly, however we were unable to get into our room until about 4:15 (when check-in is advertised as 3pm). The room itself was nice, with a great view, though it did not quite do the photos on the website justice. Wi-Fi, while free, was...

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Helpful?
Thank Thomas D
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear Thomas D, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to...

Reviewed 11 January 2017

We were given a room on 22nd Floor. Mine was a deluxe triple room. The room was big, spacious, very new and well maintained.. plus it had a great view of the Venetian opposite. The beds were very comfortable I had such a good sleep every night. Normally I cannot sleep in overseas hotel beds at all. The staff are...

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Helpful?
Thank Lisa A
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Lisa A, Thank you very much for taking time to share your "Excellent" experience as well as compliment with us! We are so glad to hear that you had a good sleep during your stay with us and you are satisfied with our room condition, bedding as well as the service provided by our "very helpful and friendly" team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Region: China > Macau
Price Range: £91 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Ctrip TA and Travelocity so you can book your Hard Rock Hotel Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Casino Hotel in Macau
#9 Spa Hotel in Macau
#12 Family Hotel in Macau
#14 Romantic Hotel in Macau
#16 Luxury Hotel in Macau
#17 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Macau staff and other travellers.
14 questions
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Kuala Lumpur, Malaysia
Singapore, Singapore
Kuala Lumpur, Malaysia

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Questions? Get answers from Hard Rock Hotel Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Got our rooms at 2pm even though the published check-in time is 3pm.”
 of 5 bubbles 295lesliel, 15 Feb 2017 | Read review
“They have connecting rooms . We didn't get them even though we booked two rooms.”
 of 5 bubbles GayatriKrish, 12 Feb 2017 | Read review
“Ask for high floor to enjoy a better view”
 of 5 bubbles CyrilHK, 23 Jan 2017 | Read review
“hogh floor, venetian view”
 of 5 bubbles happykl, 17 Jan 2017 | Read review
“request for higher floor with view of The Venetian”
 of 5 bubbles , 11 Jan 2017 | Read review
5 of 5