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The Countdown

Traveller (1090)
Room & Suite (455)
Pool & Beach (62)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Outdoor pool
Public Wifi
Shuttle Bus Service
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Trendy
Quiet
HOTEL CLASS
1,156Reviews
1,299Photos
23Q+A
100Room tips
Traveller rating
  • 543
  • 420
  • 121
  • 36
  • 36
Time of year
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  • English
Popular mentions
For me who is not good at English, the staff tried very hard.I was very happy to have a good view room and it was very useful to have a bathtub and a table.Convenient facilities such as a convenience store in the basement of the hotel and a nearby hotel were convenient.
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Review collected in partnership with this hotel
Response from Suzanne C, Manager at The Countdown
Responded 1 week ago
Dear Flyer12929741252, Thank you very much for taking time to share your experience with us! We are pleased to hear that you are very satisfied with our room view, in-room amenities, facilities as well as our hotel location! We look forward to see you again soon!
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This is the old hard rock hotel. The room was large and comfortable and well equipped, price OK. But check in and check out process was so slow, line up long. The Receptionists were polite and helpful but clearly the process has a problem - other people were also waiting at the
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Review collected in partnership with this hotel
Response from Suzanne C, Manager at The Countdown
Responded 3 weeks ago
Dear Mark L, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are pleased to hear that you are satisfied with our room condition as well as the service provided by our "helpful" team members! For your feedbacks, we will share it with related departments and Management Team for further investigation, consideration or improvement. We hope your experience with us before will not hinder you from returning to us and we look forward to welcome you back to our hotel.
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Overall the property is amazing , tons of things to eat and see and shop for . But at the end of the day , there prices are not competitive to most when it comes to a standard room . The king corner suite , when booked with promotion is a good deal , but seems like the last
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Review collected in partnership with this hotel
Response from Suzanne C, Manager at The Countdown
Responded 3 weeks ago
Dear Adventure65720226023, Thank you so much for taking time to share your experience with us! We are so pleased to hear that you are satisfied with our hotel location, free shuttle bus service as well as the service provided by our "friendly" team members! For your feedback, we will share it with related departments and Management Team for further investigation, consideration or improvement. Thank you for sharing your construction feedback with us! We look forward to see you again soon!
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I have stayed at the hotel for two nights and the overall experience was great - The staff was very friendly and helpful and the room was great too.In my opinion, the negative point come to the waiting time to do the check in... with only two desks (out of 4) operating, the
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Review collected in partnership with this hotel
Response from Suzanne C, Manager at The Countdown
Responded 3 weeks ago
Dear Sightsee15531531322, Thank you very much for taking time to share your great experience with us! We are very thrilled to hear that you are very satisfied with our room condition as well as the service provided by our "very friendly and helpful" team members! For your feedback about check-in experience, we will share it with our Front Office Team as well as Management Team for further investigation or improvement. Thank you for recommending our hotel to other guests! We look forward to welcome you back to our hotel in the near future!
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My first time at this peoperty and hotel. The staff were very helpful and friendly. Room was spacious, well maintained and clean. Great view of the Cotai strip from the room. The free shuttle service to and from airport was a plus! Lots of dining options too.
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Review collected in partnership with this hotel
Response from Suzanne C, Manager at The Countdown
Responded 4 weeks ago
Dear etan298, Thank you very much for taking time to share your excellent experience with us! We are very thrilled to hear that you are really satisfied with our room condition & cleanliness, room view, free shuttle bus service, F&B outlets as well as the service provided by our "very helpful and friendly" team members! We look forward to welcome you back to our hotel in the near future!
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All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorThe Countdown
The Standard Double King Suite at the Hard Rock Hotel Macau
Professional photo exclusively commissioned by TripAdvisorThe Countdown
The Rockstar Suite at the Hard Rock Hotel Macau
Professional photo exclusively commissioned by TripAdvisorThe Countdown
The Rockstar Suite at the Hard Rock Hotel Macau
Professional photo exclusively commissioned by TripAdvisorThe Countdown
The Corner Suite at the Hard Rock Hotel Macau
威尼斯人就在對面
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There is 2 Hard Rock stores and a Hard Rock cafe. One store is located on ground while the others are located on Level 2 behind soho
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I could not recall that there was a microwave in our rooms. However, you could send a request to the hotel manager. He is quite helpful. He might probably find a room that has a microwave oven.
2 votes
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They asked us for Deposit, I used my Credit card, and like the others, the front desk warned me that it will take 3 to 4 weeks to return. However, because we decided to have breakfast in the hotel, the only charge that I saw in my credit card bill when it came, was just for the breakfast charge.
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4 I think.
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"Corner suites are best value for money in Macau"
"Request a higher floor room facing the venetian"
"Facing the Venetian and has high as possible"
"Birthday amenities are subject to availability."
"If you wish to watch The House of Dancing Waters, choose their room package with the tickets. Will save you money."
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PRICE RANGE
US$113 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门新濠天地酒店澳门新濠天地
FORMERLY KNOWN AS
Hard Rock Hotel Macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
322
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