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Mandarin Oriental Macau

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#3 of 92 Hotels in Macau
Certificate of Excellence
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Mandarin Oriental Macau
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610 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

I visited Macau for a one-night stay in late November 2016 as part of the Amex Platinum FHR program. My stay was outstanding and I now have a new favourite hotel for when I visit Asia. The head concierge Francis is amazing and very attentive - my return ferry ticket to HKIA was arranged for easily and a return car... More 

Helpful?
Thank Michael M
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Location is fair, it's not easy to get taxi available in front of the hotel. As the hotel is a not located in the Downtown. Service is good. The attitude of the staff is good and gentle. Cleaniness is excellent. The room is good especially the bathroom facilities.

Review collected in partnership with this hotel

Helpful?
1 Thank littlejoseph2016
London, United Kingdom
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

I stayed for two nights during my visit to Macau and loved the location and comfort of the hotel. The staff were very welcoming and helpful throughout my stay and I am sure I would stay here again if in the area I enjoyed afternoon tea in the bar and although the service was a little slow at times the... More 

Helpful?
Thank 228chantelle
Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Have stayed there since it opened. Most excellent service, beautiful rooms, delicios food.attentive staff. Try the Spa, it is worth it. No Casino, a plus. Good views. Lots of cupboard space and many coathangers. Lighting complicated to understand.

Helpful?
1 Thank dvillax
London, United Kingdom
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago

Staying here for a two night break from our twelve night trip to Hong Kong, so far so great - exactly as expected from a world class 5 star hotel. Complimentary private car pick up from the ferry termnal to the hotel, staying in a deluxe lake view room on the 6th floor and all encounters with staff have been... More 

Helpful?
Thank HappyDays32
Macau, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Mandarin oriental gave me the best experience for my high school graduation dinner, it provides us with the highest quality of food in a buffet canteen. The price for joining such event is very reasonable as it is cheaper when we go as a group. Nevertheless, the purpose of this place is to make such memorable times spending time around... More 

Helpful?
2 Thank kieroncsy1212
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Excellent room, breakfast is excellent, the staff is very helpful. the view from the room is beautiful. Caution for muslim as they provide pork. They will extremely helpful when it comes to halal food. You can ask for Halal food.

Review collected in partnership with this hotel

Helpful?
1 Thank brianmC7345HB
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear C7345HB Thank you for choosing to stay at Mandarin Oriental, Macau. We are delighted to receive your positive feedback about the hotel. We are also glad to know that your special dietary needs were attended to by our team. We greatly appreciate your kind recommendation to other TripAdvisor users. It would be our honour to welcome you back to... More 

Madliena, Malta
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 October 2016

Booked on the basis of TripAdvisor ranking. Must say that it was a seemless stay. Management has taken care to create a well oiled operation. Staff always very friendly and really showed that they cared. Awesome bar - one of the nicest ever. Breakfast was also a highlight. Food seemed fresher than other breakfasts in similar establishments. Nice pool -... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Paul F
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Paul F It was a pleasure to have you as our guest at Mandarin Oriental, Macau, and thank you for sharing your valuable feedback. We are thrilled to learn that you had a seamless stay with us. Your compliments will encourage us to strive to provide the service that we are proud of to all our guests. We look... More 

Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 October 2016 via mobile

The hotel is not as expected the views from the restaurant is a garbage site no direct access to casino.. But the people are very welcome.... I don't believe that the hotel is no 3 in Macau... I don't recomand this hotel we visit some hotels and it seems that there is a better choice

Helpful?
1 Thank IsraelDavid1
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear IsraelDavid1 Thank you for taking the time to share your valuable reviews with us, as such information enables us to monitor and improve on our quality service standards. We are delighted to learn that our colleagues have provided you with a very warm welcome and service. We have also taken note of your valuable comments on the view from... More 

Palmerston North, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016

Fantastic place to stay, people always wanting to help and there for you. 5 star service, room with a view and bed amazing to sleep in. From the time you walk in the door they service your needs in every way. Taking your bags to your room, opening doors just amazing service.

Review collected in partnership with this hotel

Helpful?
1 Thank 473wendyp
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear 473wendyp Thank you for sharing your accommodation experience at Mandarin Oriental, Macau. I'm thrilled to learn that our team provided you with amazing service to ensure your stay with us was a delightful and memorable one. We are indeed encouraged and will continuously strive to fulfill our goal to completely delight and satisfy our guests. We look forward to... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Region: China > Macau
Price Range: £163 - £447 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Mandarin Oriental, Travelocity, Ctrip TA, Expedia, Hotels.com, HotelTravel.com and Odigeo so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Macau
#2 Romantic Hotel in Macau
#3 Luxury Hotel in Macau
#4 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental Macau staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental Macau staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The harbour view room was definitely worth it.”
 of 5 bubbles U8954VJmichaelm, 4 Dec 2016 | Read review
“Any room seems to be excellent”
 of 5 bubbles dvillax, 23 Nov 2016 | Read review
“Lower floor is cheaper but offer equally good view”
 of 5 bubbles lawrencea170, 18 Sep 2016 | Read review
“Choose the Lake room views and score the occasional fireworks display in the fall months.”
 of 5 bubbles G3169EFjamesw, 14 Sep 2016 | Read review
“Lake View is now better than Bay View since Bay View is facing an unused place owned by the Macau government which has lots of trash now.”
 of 5 bubbles Gloson, 6 Sep 2016 | Read review
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