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Galaxy Hotel

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#9 of 92 Hotels in Macau
Certificate of Excellence
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Galaxy Hotel
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1,999 Reviews from our TripAdvisor Community

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Showing 1,404: English reviews
Reviewed yesterday NEWvia mobile

Love the hotel. It has nice smell with amenities for you to shop below your hotel room. Amenities in toilet are good. Love the swimming pool. Everything is fanatasic! The food is rather expensive so I will walk out to the nearby to eat.

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Thank Ser S
Reviewed 5 days ago NEWvia mobile

Stayed for 2 nights mid week when rates are ridiculously low. Beautiful hotel with incredible rooms. Very attentive & professional staff. Not overly keen on all these scents that the big hotels are pumping in to their lobby areas, the scent in the Galaxy smells a little bit too artificial & over powering to me.

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Helpful?
Thank Deenzy
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and a perfect rating. I am glad that you enjoyed your stay overall. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 5 days ago NEWvia mobile

The hotel is beautiful with wonderful service ... it's super clean.,,the good thing about is that the direction to different parts of the hotel are mention well n plus they explain in detail during check in ..,. The only regret is that heated pool was close during winter .... rest is wow ..

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Thank ruby g
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and a perfect rating. I am glad that you enjoyed your stay overall. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

Christchurch, New Zealand
Reviewed 6 days ago NEW

Top class welcome by a number of doormen, one to open the car door, one to retrieve luggage from the boot and your luggage is carried by one as you walk into the grand entrance where gracious hostesses in cheongsams greet you welcome. Wonderland indeed. Superbly grand entrance into the hotel, casino and shopping complex, high ceilings with glistening atmosphere...

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Thank frizzcio
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am happy to hear that you enjoyed your stay overall. However, I am sorry to hear that several things throughout your stay did not meet your expectations. I hope that this will not hinder you from staying with us in the future. Best Regards, Candy Leong Quality Assurance Manager

Pune, India
Reviewed 6 days ago NEWvia mobile

I had heard a lot about rude staff behaviour in this part of the world but this place has turned out to be one of the best in my forty years of travelling experience. Right from the time we stepped out of the courtesy coach from ferry terminal, it was Royal treatment. Room services, quality of infrastructure, ambiance, maintenance are...

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Thank BhallaPK
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am very glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Singapore
Reviewed 1 week ago via mobile

My husband and I stayed at the beautiful and majestic Galaxy Hotel in Macau as part of our anniversary celebration touring Hong Kong, Shenzhen and Macau. We were upgraded to a lovely suite on the 32nd floor. The service provided by the staff, including the porter and butler, was excellent. Besides a special welcome drink in the suite, a happy...

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Helpful?
Thank MiriamChan
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Happy Belated Anniversary. Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 1 week ago via mobile

Hotel is pretty new in macau, layout is kept simple as compare to the the sands property which is like a maze and can be frustrating. Check in took awhile but can see that the staff are trying their best to expedite the whole process. Rooms are reasonably sized with all the great necessities replenished daily. Complimentary snacks and drinks...

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Thank richardcN9043UJ
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, We are pleased to receive your positive feedback for the check in process and stay. I am sorry to hear that several things throughout your stay did not meet your expectations. I hope that this will not hinder you from staying with us in the future. Best Regards, Candy Leong Quality Assurance Manager

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

We stayed 4 nights in Galaxy Hotel and were impressed with the services provided. The Hotel provides free bus shuttle to the hotel and to airport. We were gracefully ushered to the check - in counter upon bus arrival and given a free upgrade for our rooms. The lobby is wonderful and we enjoyed the Diamond Show very much. The...

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Thank William L
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and a perfect rating. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Singapore, Singapore
Reviewed 1 week ago

We wanted a hotel in Taipa area which has newer casinos and malls with affordable restaurants. We find Galaxy fulfills these requirements and its service team were friendly and helpful. Special thanks to Top from the Concierge for providing useful information. Jason from the reception. It was gloomy and raining in the 2 days we were there, didn't use the...

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Thank wanderingGuGu
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Happy Belated Anniversary. Thank you for your positive feedback. I am glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

California
Reviewed 1 week ago via mobile

Our room at the Galaxy was spacious, modern and clean. It's one of our most favorite hotel rooms that we've stayed in. The window is huge with a window sitting, nice view of the hotel's grounds, overlooking a river and some buildings. The customer service is top notch, as expected from a 5 star hotel. There's no coffee machine in...

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Helpful?
Thank htc001
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: £104 - £357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Ctrip TA, Agoda, Priceline, Odigeo, Expedia and Travelocity so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#9 Luxury Hotel in Macau
#10 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
43 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lower floors have balconies but may not be allowed to open or need to sign an indemnity to open the balcony door”
 of 5 bubbles wanderingGuGu, 27 Nov 2016 | Read review
“The resort view rooms are lovely”
 of 5 bubbles JB2477, 23 Nov 2016 | Read review
“very good service”
 of 5 bubbles KatieMui, 22 Nov 2016 | Read review
“King Suite is simply amazing!”
  • Living room of the King Suite
  • Living room of the King Suite
 of 5 bubbles kenztsng, 22 Nov 2016 | Read review
“accessibility,beat view”
 of 5 bubbles winnie97409, 21 Nov 2016 | Read review
5 of 5
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