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Galaxy Hotel

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#11 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Galaxy Hotel
Galaxy Hotel
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2,133 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
Hong Kong, China
Reviewed 25 February 2015

There are 3 hotels in the Galaxy. Namely Okura Macau Hotel, Banyantree Macau Hotel and Galaxy Hotel. The Okura Macau Hotel is Japan. The Bayantree is Singapore. If you are in Macau, there are shuttle buses Limousine drive you to the hotels. Free breakfast will be provided if you choose some packages. The beaches in the Galaxy are open even...

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Helpful?
3Thank HockeyLover1286
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello HockeyLover1286, Thank you for taking the time to share your comments with your fellow travelers here on TripAdvisor - we truly value and greatly appreciate everyone who takes the time to provide us with feedback regarding their stay with us. With phase II well on its way, surely it will bring you more choice for foods, shopping, and all...

Reviewed 23 February 2015

Our CNY was one of a memorable trip for my family. After walking at San Ma Lo, we wanted to get to Old Taipa Village but couldn't get a taxi. So we decided to take public bus. While trying to find the bus route, someone approached us and asked if we needed directions. To our surprise, it was the same...

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Helpful?
1Thank Stevekaho
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello Stevekaho, Thank you for your review! We are delighted you and your family enjoyed your stay with us. Sounds like check in was a breeze with the help from our Bell Team. Your kind word on our staffs Bobby is much appreciated and I have shared it with the team. We certainly look forward to welcoming you back in...

Reviewed 18 February 2015

Staff are well listening to customer, good services and nice facilities! Every staff know my name when I called for help! Nice swimming pool too, but don't have time to try this time. Anyway You will love to stay here!

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Helpful?
3Thank Ka cheung K
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear valued guest, It is always great to hear our staffs provide excellent customer service and left a lasting impression. Your review will be shared with the team and they will be very happy to read all of your kind words. We hope to be serving you again soon, and want you to know that we truly value your business....

Reviewed 17 February 2015

I recently stayed at the Galaxy Macau and overall facilities and services offered were beyond my expectations. I enjoyed superbly personalised butler services complementing the very well appointed suite I was staying in. The Japanese restaurant experience was amazing with a very creative nigiri sushi served. But above all what caught my attention was the natural friendliness of all staff...

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Helpful?
5Thank TVVOPINION
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear Thomas v, Thank you for your review. We are delighted you enjoyed your stay on the butler floor. It is always great to hear compliments of our service. I will be sure to share your comment with the team and look forward to welcoming you back in the near future. Best regards, Nathan Yu Guest Relations Manager

Shanghai, China
Reviewed 17 February 2015

Me and my wife decided to have a night in a 5 star hotel for Chinese new year. We looked at all of the available casino hotels and The Galaxy seemed the best value for money. The hotel itself was amazing with various swimming pools, restaurants, shops, and the casino. The food court was ok but the Venetian's (5-10 mins...

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Helpful?
4Thank Bryn H
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello Bryn H, I was delighted that you and your wife enjoyed your time with us before the Chinese New Year period at Galaxy Hotel. I was really pleased that you enjoyed your experience and that we met your expectations in all the areas of your stay. We also appreciate your advise to eveyone to take taxi at the designated...

Reviewed 12 February 2015

Amazing and wonderful hotel. We got a warm welcome from reception and pool man. We get a newspaper offer from check in counter but we doesn't recieve it, never mild many thing interest more than newspaper in this hotel.

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Helpful?
Thank Wilaiwanpong
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear valued guest, It was a pleasure to read that our caring and efficient team here at the hotel welcomed you warmly and you had a pleasant experience at the pool. I have taken note of your helpful comments regarding the missed delivery of newspaper which we will be dealing with.Thank you for your kind words and we look forward...

Reviewed 9 February 2015

The Galaxy is palatial in every aspect. Great attention is paid to every fine detail in the Galaxy - even smell! Comparatively to the other hotel / casinos in Macau, the Galaxy is definitely in the higher end. The staff were so accommodating and attentive, there was an issue with our booking / room so they upgraded us to room...

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Helpful?
2Thank Nicholas S
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear Nicholas S, Thank you so much for your awesome review! Sounds like you had a fantastic stay at the hotel and I am most happy to read your compliment on our staffs at the Front Desk! We hope to be serving you again soon, and want you to know that we truly value your business. Best regards, Nathan Yu...

Hong Kong
Reviewed 9 February 2015

My husband and I stayed for one night in this very impressive hotel. To start with, there was free shuttle bus service to and from the pier at very frequent intervals. Once when we entered the hotel, we were truly impressed by the grand and beautiful decoration hung on the tall ceiling. The hotel compund was large, altogether there were...

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Helpful?
1Thank Dorothy C
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear Dorothy C, We appreciate your detailed review of our hotel. Your kind words on our staff and the special foods at Gosto is much appreciated! Look forward to be serving you again soon! Best wishes, Nathan Yu Guest Relations Manager

Reviewed 7 February 2015

Me and my mom came to visit Macau for leisure and see all the casino. This hotel is not crowded like the hotel I'm staying in. Building is like a palace and good food in their food court. One thing I was surprised is the service provided by their security in casino, by the time you enter the casino they...

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Helpful?
5Thank Seong1975
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear Seong1975, It was a pleasure to read you found one of our staffs were very helpful and polite. The staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. I have share your compliment with the Security Team. We hope to be...

Reviewed 6 February 2015 via mobile

I arrived at Galaxy Hotel just in time for Check-In at 3:00PM at the reception they explained me the room details according to my reservation. Opted for a smoking room as my boyfriend smokes. They gave us the keys and directed us to our room. It was in the 26th smoking level. When we entered the room, I checked looked...

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Helpful?
4Thank Kat N
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear Kat N, It concerns me deeply to read about the challenges you encountered with your room accommodations upon check-in and then having to change room after a long wait. In peak holiday seasons, the hotel has experienced extremely high demand which has affected the flexibility we like to offer. Without excuse, we have not delivered to our standard and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: £105 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Priceline and Agoda so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Family Hotel in Macau
#11 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
55 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles F2557IAjanetl, 17 Mar 2017 | Read review
“High floor resort view”
 of 5 bubbles kennethyap222, 10 Mar 2017 | Read review
“We had the best view on higher floors”
 of 5 bubbles purimakant, 6 Mar 2017 | Read review
“Resort rooms are nice as they look over the Grand Resort Deck and add to the Holiday getaway feel!”
  • Living Room / Desk
  • Bedroom
  • Living Room
  • Bed
  • Living Room
 of 5 bubbles japsara512, 16 Feb 2017 | Read review
“The higher the better”
 of 5 bubbles Gofer42, 10 Feb 2017 | Read review
5 of 5