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Hotel Okura Macau

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#7 of 93 Hotels in Macau
Certificate of Excellence
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Hotel Okura Macau
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1,396 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Hong Kong, China
Reviewed yesterday NEW

Hotel Okura is not my first time to choose this hotel when I go to Macau every year. I'm cherish to have this invitation from your hotel let me have some comment here. My comment at present cover not only the experience on this trip but also the passed few times when I lived here. The excellent service from Hotel...

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Helpful?
Thank nozomi_n5
Hong Kong, China
Reviewed 2 weeks ago

I very much enjoyed in staying at this wonderful hotel as a family (3 adults and a toddler). It has excellent service staff, very clean and spacious room with spectacular view! We checked in late like 4:30pm though we requested an early check-in at 1 pm. Upon arrival, we were freely upgraded from a standard to a superior suite! Later...

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1Thank zmichellez
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear zmichellez, Thank you for staying in Hotel Okura Macau during the Chinese New Year. It is always delighted to know that our guests enjoy the time spending with their family in our hotel. We understand that as parents, extra attention is required to pay for kids during vacation. Being attentive towards guest needs is essential to ensure a wonderful...

Hong Kong, China
Reviewed 2 weeks ago

My family members like this hotel very much and enjoy this trip but I think that it will be better if more choice of food for the breakfast and tea section. Overall is good so will select this hotel for next trip again.

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Helpful?
Thank amnodnya
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear amnodnya, Thank you for choosing to stay at Hotel Okura Macau as your holiday destination. We are very glad to know that you enjoyed your stay very much. Besides, we do really appreciate your comment for food and beverage which is to have more selection on breakfast and afternoon tea had been conveyed to the relevant department for further...

Hong Kong, China
Reviewed 3 weeks ago via mobile

The Okura is a great hotel within the Galaxy complex. Its very pleasant offering a pleasant alternative to some of the other well known brands such as Sheraton, Jw etc. Service is excellent, we chose the executive floor with balcony room and access to the executive dining room for breakfast, afternoon tea and evening cocktails. Rooms are well appointed in...

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Helpful?
Thank Duncan S
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Duncan S, Thank you very much for staying in Hotel Okura Macau during this Chinese New Year. Your time spending on this comment regarding the stay on Tripadvisor is highly appreciated. Having some quality time with your family, enjoying the delicate high tea in Executive Lounge could be relaxing. We are glad to know that you are satisfied with...

Edinburgh, United Kingdom
Reviewed 3 weeks ago

Stayed here for one night in January 2017. I had booked a non smoking, deluxe room with a King size bed but was told this wasn't available to us and that only smoking rooms were available. The only non smoking rooms available were twin rooms which we had to accept instead. The room was large and matched the photos on...

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Helpful?
Thank S C
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear S C, Thank you very much for staying with us and taking the time to share your experience on Tripadvisor. It is saddened to learn that you checked out our hotel with such a big disappointment. We are thankful for your candid feedback regarding room reservation, breakfast. Rest assured we will undoubtedly discuss with relevant departments, all of your...

Sydney
Reviewed 3 weeks ago via mobile

This hotel definitely didn't disappoint. From check in to check out, the service was excellent. Rooms were huge and I really liked that my room was cleaned once in the morning and again in the evening. They also provided a nice touch of placing a paper crane on the pillows. The toiletries provided were very nice and is something you...

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Helpful?
Thank HolidayBee3214
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear HolidayBee3214, Wishing you and your family a prosperous Rooster Year! Our team feel exciting and appreciate for this well notes comment during this Chinese New Year, it is a fortune beginning where we believe good luck is on the way. All rooms need to be in good condition and reached the hotel’s cleanliness standard before guest arrive. Beside of...

Reviewed 4 weeks ago

I have a very joyful trip i hotel Okura. The people working are very polite and willing to help.The room is very luxury with a warm feeling. The food are great and I will choose the same hotel every time in Macau

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Thank Cathew33
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Cathew33, Thank you very much for your high praises to Hotel Okura Macau. Your support and patronage is greatly appreciated. We are so glad that the guest room conditions, hotel location and restaurant options were all to your liking. We are proud to read your compliments and it is the best Chinese New Year gift for our entire team...

San German, Puerto Rico
Reviewed 4 weeks ago

There is no way you will not be pleased at Hotel Okura. They treat you as a king just from the lobby all the way to your room! Excellent facilities- Location? the Galaxy complex is a piece of paradise on earth.

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Thank Eric100x35
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Eric100x35, Thank you for staying in Hotel Okura Macau and we are delighted that you had an enjoyable stay with us. It is always gratifying to hear our guests appreciate our hotel facilities and service. Invaluable feedback like yours encourages our staff to strive for better service and objects standard and quality. Thank you for your kind support. We...

hong kong
Reviewed 4 weeks ago

Lately, Okura has become our favorite hotel in Macau, particular when a flush of new hotels opening up and the service upon opening is always disappointing and annoying. We had a casual dinner at Terrace and Allan gave us a Michelin star service. Staff truly understands guests' needs. Room is clean and has a clear Japanese feel to it. Room...

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Thank goynsomwerh
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear goynsomwerh, Thank you very much for always choosing Hotel Okura Macau and we feel very proud to have you as our loyal guest. Your compliment towards our colleague has been shared among team members which eventually made up their day. Understanding and anticipating guests’ need is very important in order to provide an unforgettable trip. We are glad that...

Hong Kong, China
Reviewed 5 weeks ago via mobile

I visited this hotel with my family. Rooms are clean & perfect. My family enjoy Jacuzzi & Sauna facilities inside our room. The service is excellent. We feel more than 5 star service during the whole stay . Its Japanese 5 Star service, heartfelt & warm .

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Thank Grace H
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Grace H, Thank you for staying with us together with your family. Please allow us to express our appreciation for taking the time to provide us with your feedback. The Superior Suite is designed for both leisure and business, it is perfect for those seeking comfort and functionality within some of five star hotels in Macau. Your comments will...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: £114 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Orange Marketing Services, Japan Co., Ltd. and Expedia so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Family Hotel in Macau
#7 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
15 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The location of the Executive rooms appears not very suitable located at the lower level of the floors, and the balcony also cannot access there. However I can understand that how come a good view at the lower level floors? Therefore, I will choose the common rooms more than the Executive rooms because the higher floors have a good view than the lower floors.”
 of 5 bubbles nozomi_n5, 20 Feb 2017 | Read review
“First saty at room 830- Excellent location. No noise,”
 of 5 bubbles Eric100x35, 21 Jan 2017 | Read review
“Pick the weekdays to get a good rate,request a room facing the wave pool.”
  • note tv for the bath tub
  • wave pool
 of 5 bubbles 584cecilh, 17 Jan 2017 | Read review
“That should be good if they renovate the some furniture at room or check it before arrange the room for customer.”
 of 5 bubbles 998jojo, 16 Jan 2017 | Read review
“We asked for a non-smoking room, but the suite provided was obviously one that had been occupied by smokers before. The odor was very strong. Otherwise, the room facilities were really excellent.”
 of 5 bubbles gn1893, 11 Jan 2017 | Read review
5 of 5