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Melia Cayo Guillermo

Booking.comUS$224*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Melia Cayo Guillermo
Melia Cayo Guillermo
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4,208 Reviews from our TripAdvisor Community

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Showing 2,663: English reviews
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Grimsby, United Kingdom
Reviewed 3 days ago NEW

After debating for many hours,my family and I decided to come back to the Melia. We arrived on April 4th and it was like we had never been away. Check in was quick and smooth. We had previously emailed about upgrading to a bungalow,as my Husband had a accident 3 weeks before, and struggled with stairs. We was in room...

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Helpful?
Thank Vicki B
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Vicki B. Thank you very much for your comment, how much pleasure your fifth visit has been to your liking, and as you tell us we are waiting for the next year. Regarding your concerns we are already working to improve the areas that need a structural improvement, when you return next year you will notice all these changes...

SUNSHINE COAST,BC
Reviewed 1 week ago NEW

We just returned from the Melia Cayo Guillermo. We spent a week with family and had a great time. The place is older and could use some TLC but the staff make the place. I found the 24 hour a day Pool Bar/Snack Bar with all sorts of food very convenient. Good sandwiches and hot dogs etc.

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Helpful?
2Thank BEACHCOMBERS/HOME
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello BEACHCOMBERS/HOME: Thank you for your comments, we appreciate you have felt welcomed in the hotel. Thanks also for the suggestions that leave us, we are currently improving the facilities, especially in the change of color of the walls of the hotel, and then continue to bigger improvements. We hope you will come back in the future and see the...

Stoney Creek, Canada
Reviewed 1 week ago

This was my 15 th visit to Melia Cayo Guillermo , the week of May 12 th to May 19 th , 2017 . When I arrived , check in went smooth as usual , friendly / helpful front desk staff , still staff from past visits . . I was escorted to my room , checked to see if...

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Helpful?
1Thank happyface0
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello happyface0: Thank you for your comments, we hope to have you back in the future, to enjoy again the wonderful experience of Cayo Guillermo and our resort for many more times !!! The hotel will continue to improve and change to continue conquering the taste of other customers who come for the first time ... thank you very much...

Rushden, United Kingdom
Reviewed 1 week ago

We arrived on time and within minutes we were checked in and our bags delivered to the room. Our room was good, on a high floor as requested and with a working fridge, air conditioning, etc. It was perfectly located close to both the pool and the buffet restaurant and only a short walk from the beach. There was a...

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Helpful?
2Thank John I
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello John I!!! Thank you for your comments and for preferring our destination, and our hotel, for us it is very important that you enjoyed your stay with us, we are pleased to know that your vacations were special, for this we invite you to visit us again to enjoy the wonders of This little paradise !!! We are waiting...

London
Reviewed 1 week ago via mobile

First thing to say is that Cayo Guillermo is a tremendously beautiful spot in Cuba. You only have a couple of choices to pick hotels as there are just few of them on that small piece of land. Melia was a great decision, we knew the brand from a recent stay in Varadero and had a great time. The food...

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Helpful?
2Thank Ray C
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Ray C Thanks for your comments. As much pleasure as the hotel has been to your liking, we always provide a good service to our customers so that they are pleased !!! ... Thank you for choosing our destination, and our hotel, we hope to see you again !!! Best regards.

CAYUGA
Reviewed 1 week ago

Another fantastic week at the Melia Cayo Guillermo. Love the people. Love the beach, cold beer and beautiful beach. Was quite surprised at the amount of work that went into expanding​ the beach but wow what an improvement. Great food as always. Rocky, Barbara, Tommy, Maria at the front desk just to name a few thank​ you thank you thank...

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Helpful?
1Thank Beef2198
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Beef2198: We enjoyed that the hotel was to your liking again !!! ... thanks for your comment and for remembering so many of our workers, we hope that you will continue to return many more times to our hotel, you are already part of our family .. With respect to your suggestion, we are already working to resolve it...

Sherbrooke, Canada
Reviewed 2 weeks ago

Excellent: Diving center "Coco diving", international restaurant "a la carte", some people in service team. Good: food quality in buffet, weather, beach, the ocean. Average:food choice in a buffet, most of service providers (bar staff, reception desk, buffet). Bad: cockroaches in buffet, room cleanliness and readiness for check-in, day/night entertainment is almost absent. Resume: should be 200$ cheaper for what...

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4Thank loyalcustomer2017
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello loyalcustomer2017: Thank you for your comment, and we regret that our hotel has not been to your liking, we take your recommendations and we will work to positively influence the improvements of these .. hopefully one day Iyou return you will appreciate the changes and can say that our hotel is worth what you pay... Best regards.

Harrogate, United Kingdom
Reviewed 2 weeks ago

Shortages of sun loungers sun umbrellas shade on the beach wine in the restaurant was not available on at least 3 occasions (the restaurant only offered wine and beer as alcoholic drinks in the restaurant ) Certain spirits ran out in the bars after only having one drink Mini bars not refilled Water not replenished in rooms unless you ask...

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Helpful?
3Thank susan0248
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello susan0248: We appreciate your comments. First we have to say that we are lacking palapas on the beach that are not enough yet, but soon the construction of the same will begin. With regard to the wines in the buffet, we do not agree with your opinion because we do not have drinks shortages in the hotel, first because...

Ottawa, Ontario, Canada
Reviewed 2 weeks ago via mobile

Found this hotel to be perfect for our needs this trip as we were 4 ( 2 women with our 2 teen daughter's). The place was big enough yet small to know where our teens were at all times. The place lacqued night time entertainment ( once the short 9 pm show was over, the place was dead) but offered...

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Helpful?
2Thank Nathalie M
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Nathalie M: Thank you for your comments, we're glad that the hotel has been to your liking, we hope you will return so that you can enjoy the charms of this heavenly place again. As always we are pleased that the clients leave us their impressions and in which we can improve. We have to tell you that the...

Ontario
Reviewed 2 weeks ago

Travelled April 21 to April 28, 2017. Once again with two friends to Melia Cayo Guillermo. This is our 18th visit, and I must say once again we had a blast! No issues at customs, and were through very quickly​ where we ended up as always purchasing cold beer for the bus ride to the resort. Orn the bus we...

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3Thank HappyT
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello HappyT: Thank you for your comments, we hope that you continue coming for more than 18 times ... you will even find a better hotel !!! We wait for you!! Best regards!!!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
Meliá Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise. ... more   less 

Additional Information about Melia Cayo Guillermo

Address: Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: £98 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cayo Guillermo 4*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cancelon and TripOnline SA so you can book your Melia Cayo Guillermo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia
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Questions & Answers

Here's what travellers have asked, with answers from Melia Cayo Guillermo staff and other travellers.
273 questions
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9 months ago

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Questions? Get answers from Melia Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a bungalow in area 3000. Or a room on the second floor area 1200.”
431VICKIJ, 25 May 2017 | Read review
“To me it is always a personal experience ! Most have their own requests !”
happyface0, 21 May 2017 | Read review
“Choose higher floors .”
susan0248, 12 May 2017 | Read review
“most of the rooms are well situated but the ones above the lobby bar are noisy”
barmybill, 7 May 2017 | Read review
“You get an assigned room , like a third floor room over the disco and theatre , even if you ask and pay for an ocean view room,”
awkat, 25 Apr 2017 | Read review
5 of 5
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US$224* /night
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TripAdvisorUS$224
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*Disclaimer
Prices are for 1 room, 2 adults
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