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Adelais Bay Hotel

Traveller (130)
Room & Suite (96)
Pool & Beach (56)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Breakfast included
Room Service
Fitness Centre with Gym / Workout Room
Meeting Rooms
Outdoor pool
Paid Wifi
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Budget
Family
HOTEL CLASS

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
282Restaurantswithin 5 miles
111Attractionswithin 5 miles
102Reviews
329Photos
16Q+A
11Room tips
Traveller rating
  • 41
  • 36
  • 13
  • 8
  • 4
Time of year
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  • English
Popular mentions
Situated close to the main Protaras / Ayia Napa Rd with the beach close by and only a 20 mins stroll to Fig Tree Bay and the main tourist area with Taverna,s ,Bars, Verity of shops sandy, sandy beaches etc. A good size swimming pool ,tennis courts etc. in the Hotel grounds.
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+9
We were here for 5 days, just for relax by the sea. Sea, beaches and town were so perfect and beautiful. People were very kindly and we felt safe. Hotel is clean and quiet. For few days is ok, but has very old equipment somewhere. Great is a seaview in every room. We liked
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We booked this hotel through TUI so the fee for the Wifi and the fridge were already included in the price. On arrival at the hotel, which was in the early hours, we went to reception which was nicely decorated with lovely polished floors. We were greeted by a gentleman with
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We have stayed in this hotel for 10 nights, room 203. I start with negative thins: Immediately after our arrival, I asked a receptionist to change our room- our room was probably one from the oldest rooms in this hotel- really outdated especiay beds. I saw review s and photos on
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Response from AYiannaki, General Manager at Adelais Bay Hotel
Responded 21 Sep 2018
Dear anikac615 Many thanks for your review and for the positive points you are mentioning. However, I cannot just pass by some major issues you are stating and of course they cannot be unanswered. Let me first clear something out that maybe was not aware to you. All rooms are the same!!! All rooms have been partly renovated in some areas and in the near future will be completely renovated in some other areas. Most important, these are the rooms that we advertise and these are the rooms that your Tour Operator, Fischer, is selling. What you have seen maybe in some other reviews are just few sample rooms we have done with the decorator to be as ''show rooms'' for the complete renovation that is planned very soon. So, if some customers have uploaded some pictures from such rooms, that does not mean that currently all rooms look like that! Furthermore, you have booked a double room madam, NOT a double bed. Double room means 2 persons. It is like Single room for 1 person and triple room for three people. Double room does not necessarily means double bed. We advertise twin beds and this is also stated in Fischer e-catalogue among many other things that you have not seen such as extra charge for using the mini fridge, extra charge for using the safe box and extra charge for the internet. Yes, for the internet, which some hotels including us, are choosing to exclude all these little things from the basic price that a customer can book a trip through a Tour Operator in order to get the best possible price, and if somebody would like to have all these or something from these services, then it can be paid locally here with us! I have also been around the world madam and this issue with the Wi-Fi is something that is very well received from customers having known this in advance. Therefore, next time travelling somewhere with a Tour Operator or even individually, I strongly recommend having a look at the description before you travel. So, scandal???? Fortunately not!!! As far as the beds being uncomfortable, this was reported to us after 3 days and we suggested that we can put an extra layer of mattress (not bed sheet) in order to get them more comfortable for you. This is an issue that differs from each individual therefore we cannot argue with that. However, you have rejected this suggestion probably because you did not understand the way that it was going to be solved. That is why you thought we were talking about bed sheet. Please be aware however that in these rooms have slept many other people which they have not had such issues. Changing rooms to customers’ requests is something that can be done of course, but only subject to availability. Unfortunately madam those days the availability did not allowed us to do so. Surely, watching people arriving and departing is not the solution to that as many people book and demand what they have actually paid. And in your case we have upgraded you in a Sea View Room from the moment that your booking was for a Side Sea View Room. Probably did not realize that either.... Dress Code....Ridiculous???? Probably for you madam...but I am sure if you had travel around many 3,4 and 5 star hotels as you said so, you would have experienced dress coding policies in many places. So, why not with us??? Wishing you a very warm winter, Best Regards Andreas-Louis Yiannaki GENERAL MANAGER
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We've just got back from a week in the Adelais, and I promised the staff I'd give this review. We were looking for a totally relaxing get away break somewhere in the Med and we booked this 8 days before we travelled. We got a good half-board deal. The resort of Protaras is a
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Response from AYiannaki, General Manager at Adelais Bay Hotel
Responded 18 Sep 2018
Dear Mr Simon S. Thank you for your review loaded on TripAdvisor. It is an honor for us and the staff in general to get such reviews from our guests. Thank you for your good words and be sure that we will be in touch with TUI regarding the small issue during someone's arrival time, being late in the night. Looking forward to welcome you and your wife here at Adelais Bay Hotel again, and I wish you a very warm and happy winter. Best Regards Andreas-Louis Yiannaki General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining
Professional photo exclusively commissioned by TripAdvisorAdelais Bay Hotel
The Sea View Room at the Adelais Bay Hotel
Professional photo exclusively commissioned by TripAdvisorAdelais Bay Hotel
The Sea View Renovated Room at the Adelais Bay Hotel
view from the room
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12345620
Unfortunately not sorry.
0 votes
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i am sure single occupancy is available on request
1 vote
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Yes I believe you can as we had this on our last day but the lunch menu is from a selected number of options and not the entire menu
0 votes
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is the pool heated?
Νο, the pool is not heated!
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1234
"All rooms have good view"
"For a couple,ask to have a double bed (no two twin beds) Rooms on the third floor are not soundproofed, you hear noise from the neighboring"
"Ask for a third floor room for a good view"
"Rooms with sea/pool view"
"3rd floor, rooms (301,302,303,304,305,306,307.308 )all with balconies over looking pool, gardens and sea . Sun shines on pool side all day."
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PRICE RANGE
US$82 - US$152 (Based on Average Rates for a Standard Room)
LOCATION
CyprusFamagusta DistrictParalimniProtaras
NUMBER OF ROOMS
81
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