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Mbale Resort Hotel
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Avg. £119 /night, 1/14 - 1/15
£119
per night
£109
per night
£99
per night
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About
#1 of 10 hotels in Mbale
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Mbale Resort Hotel is a five star hotel located in the heart of Mbale.Mbale Resort Hotel offers you the at most environment for your accommodation in Mbale with splendor and delight. The hotel has 94 rooms on 2 Wings. The Victoria/Executive Wing with 74 Executive Rooms and the Eden/Original Wing with 20 Budget rooms. All rooms will soothe your mind and set your soul free. Mbale Resort Hotel is close to all of Eastern Uganda and Mbale’s famous landmarks, including Mount Elgon, The Historic Nyero Rock Paintings, the Tororo Rock, The Jewish Community Temple(Semei Kakungulu site), Wanale Hill, Sipi&Sisiyi falls. Kapkwai Forest Exploration Center, Pian-upe Game Reserve. Trips to all the sites can be arranged at the hotel with partner tour companies. Stay at Mbale Resort Hotel and Explore Eastern Uganda.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Hiking
Aerobics
Children's playground
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Pool / beach towels
Outdoor pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Walking tours
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Salon
Steam room
BBQ facilities
Concierge
Gift shop
Mosquito net
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
Plot 50, Bungokho Rd, Mbale Uganda
Getting there
Entebbe Airport
140.9 mi•
See all flights
Car Hire
18 Restaurants
within 5 miles
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Visited in March 2020, and enjoyed a good reception by all staff. The room was relatively well stocked, (though can be improved) with fresh towels, robes and beverages with which to make my drinks. Rooms are also spacious and are worth every coin spent.
The breakfast and lunch are continental and everything is organic.
The serene environment is a welcome escape from the hustle and bustle of town life and allows a guest to feel as one with nature, while taking in the beauty of Mount Elgon and savouring the fresh air.
Will I return or do I recommend to potential clients?? - BY ALL MEANS - YES!!
The breakfast and lunch are continental and everything is organic.
The serene environment is a welcome escape from the hustle and bustle of town life and allows a guest to feel as one with nature, while taking in the beauty of Mount Elgon and savouring the fresh air.
Will I return or do I recommend to potential clients?? - BY ALL MEANS - YES!!
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D_Twinamatsiko, IT Team Leader at Mbale Resort Hotel
Responded 1 May 2020
Dear Valued Guest Thank you for your heart warming review after your recent stay at the Hotel. We are pleased to learn that our services contributed to you great experience during your stay with us. We appreciate you for highly recommending the reception, room, restaurant, amenities, many other services. It’s our pleasure and we will share your positive feedback with our staff for a good job done and show the invisible touch of their services and recognition. We look forward to welcoming you back to Mbale Resort Hotel soon. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't like hotels that are quite expensive and present themselves as a top quality but at the same time they lack the sufficient level of basic services. In our case for example no hot water in the room in the morning, one hour waiting for the dinner when there were just 6 guests in the dining room, etc. Personally - I can't recommend this hotel.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lukuyaTony, IT Officer at Mbale Resort Hotel
Responded 1 May 2020
Dear Valued Guest. We appreciate you for taking off time to highlight the unsatisfying quality of service you received during your stay. This is contrary to the professional service we strive to offer to each of our guests on a daily basis. Our apologies to what transpired during your stay although our technical team strives to have steady supply of hot water in all guest rooms at all times to avoid such shortfalls Your feedback is key and help us come up with a more elaborate checklist on our hot water supply and we are happy to let you know that for some time now, we have not received any complaint in regards. Our staff are also undergoing training to ensure we maintain top notch services to all our guests. we gladly look forward to meeting you in person on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mbale Resort is a great place to relax or hold a business meeting/ conference. The rooms are spacious have Wifi and satellite TV though the old CRT type not flat screen. Their restaurant has both A la carte and local cuisines. The local food is well prepared and fresh. The staff are friendly and always willing to help. There is a swimming pool and gym available. The rooms have a fridge though no mini bar yet but bottled water is supplied with a kettle. The balconies on the eastern wing have a beautiful view of Mt Elgon and with the sunrise you can also hear the bats in the distance. Their gardens are well tended and natural. There is a stream that runs through giving it a natural feel.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D_Twinamatsiko, IT Team Leader at Mbale Resort Hotel
Responded 1 May 2020
Dear Valued Guest Thank you for paying us a visit and taking time to review our services and facilities in so much detail. We are glad that overall our services and facilities meet your expectations. We look forward to hosting you again soon. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived after a long drive and couldn’t park because a wedding party was blocking the drive way and just looked at us and wouldn’t move. Had to back up to a secondary entrance. No hotel staff seen to insure hotel guests were taken care of.
After check in was told room was not ready, this was 2:30 pm. Tried to get a cold drink and was told there was no ice available and drinks were not cold. When finally told room was ready and went up the stairs the wedding party was seated midway up the stairs and blocked the way and wouldn’t move. No staff around to direct the wedding party to cater to hotel guests. Not happy about this.
After check in was told room was not ready, this was 2:30 pm. Tried to get a cold drink and was told there was no ice available and drinks were not cold. When finally told room was ready and went up the stairs the wedding party was seated midway up the stairs and blocked the way and wouldn’t move. No staff around to direct the wedding party to cater to hotel guests. Not happy about this.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D_Twinamatsiko, IT Team Leader at Mbale Resort Hotel
Responded 5 May 2020
Dear Valued Guest, Thank you for choosing to stay with us on your recent trip to Mbale and for your patronage over the years. We apologies for all the shortfalls as highlighted in your review and we have engaged our staff in ensuring top notch service which is what we strive for as a hotel on a daily basis We are also pleased to let you that based on your feedback, management has come up with strict measures for weddings that take place in the hotel premises. The measures are mainly to ensure that our resident guests are not in any way inconvenienced by th wedding parties or any other event hosted with in the Hotel premises. Thank you once again for your feedback and as always we look forward to hosting you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went for a filming trip in Mt. Elgon area with my team. As a documentary maker, i got the best support of all times. Dickson, Sarah, Sikola, and the chef we cannot recall the names. You guys are geniuses. We have never felt comfortable on the filming trip like we did at your resort. Food especially Malewa was so unimaginable. 5 star luxury is an under statement. Birds wake up singing for you plus the whispers of that small stream that was kind of flowing close to my window. Dickson is not only a good administrator but an excellent guide. We toured Bamasaba land filming with ease. Guys keep up the smiles, they make us remember you all the time. Rooms were super neat and the swimming pool OMG. My team always scream to come back.
We really highly recommend any documentarist or media house planning a trip to Elgon area or anywhere in Eastern Uganda. Honestly the service is far above each single penny you pay. We cant wait to come back for Malewa.
We really highly recommend any documentarist or media house planning a trip to Elgon area or anywhere in Eastern Uganda. Honestly the service is far above each single penny you pay. We cant wait to come back for Malewa.
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Date of stay: February 2019Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: The new and old building rooms facing Wanale hil or gorge is everything every traveller would...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lukuyaTony, IT Officer at Mbale Resort Hotel
Responded 4 May 2020
Dear Valued Guest We really appreciate you for the positive review following your recent stay with us. Your congratulatory messages will be passed on to Dickson, Sarah, Scola and Chef Patrick. We are glad you liked our natural comfort atmosphere, especially the food and 5-star treat and also a helping hand by one of us towards the filming trip that went well. And with great pleasure we welcome you back in the near future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited Mbale Resort Hotel on my christmas trip to Mbale. I was blown away at how the facility is well kept and the top notch service received from the staff. I could not help but notice the new changes and renovations taking place at the hotel. The staff right from reception to the restaurant were very smart in african fricbric uniforms which seem new. I also noticed the renovations taking place at the Health Club. I inquired from one of the staff and was told their Health club is being upgraded to a more spacious one and will be equipped with modern equipment. Too bad i was not staying around town for so long otherwise i can wait to enjoy the new health club facility next time with all renovation works complete.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip: Ensure to enjoy the Health Club Facility
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lukuyaTony, IT Officer at Mbale Resort Hotel
Responded 4 May 2020
Dear Valued Guest, We thank you for sharing your impression regarding your recent stay with us. we are extremely pleased that you enjoyed our services and recognizing the facelift of the Health Club and Spa facility. We will share this with staff to let them know and keep up with the amazing services. We are eager to host you, please contact us directly on your next booking and we will arrange our best rate available for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. No hot water in the Executive room, The second day it delayed for more than 30 and didn’t even get warm enough
2. Executive rooms are not well maintained, Weird smell, some sockets and switches not working
3. Poor staff, Most of the staff were interns and clueless and couldn’t help at all.
4. The Food was poorly served and poorly prepared, Fresh Juices were 90%water
5. Room service was almost not there, They would promise to come and not do that at all.
6. Generally it was disappointing and no value for money at all.
2. Executive rooms are not well maintained, Weird smell, some sockets and switches not working
3. Poor staff, Most of the staff were interns and clueless and couldn’t help at all.
4. The Food was poorly served and poorly prepared, Fresh Juices were 90%water
5. Room service was almost not there, They would promise to come and not do that at all.
6. Generally it was disappointing and no value for money at all.
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
this is always our place for weekends and we get well treated. Service crew on point and speed of service really good lately. Smiles from the crews and a warm place to be by the pool. We were well handled by Brenda and Christine at the poolside and food was hot tasty and fresh will recommend. Manager peter also followed up on our and other orders and served in a fast efficient friendly way. Clean bathrooms and Covid regulations observed. Great place!
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukuya Anthony, Owner at Mbale Resort Hotel
Responded 3 Dec 2021
Dear Jikoniv We are so delighted to receive this amazing review and Thank you so much for taking the time to share your experience! Guest feedback means a lot to us and Another special thank you for recognizing our services, star areas and team members Christine, Brenda and Peter for the fast efficient service 👌🏽. Weekends are our favorite days; we hope for the opportunity to host you back at the pool side.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing Hotel with spacious rooms, This goes to Olivier and Jamal for making my bed a wonderful place to stay in. This people laid my bed in a shortest time possible I give it all to them for being amazing house keepers Not forgetting the IT Emmanuel, for quickly solving the Safe that had locked with my property inside, This is genius, something I spent ten minutes trying to open, he spent less than a minute and the safe was open. Thank you for making my stay enjoyable, As part of the Britam team, I enjoyed the stay.
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lilian Namataka, Guest Services / Front Office at Mbale Resort Hotel
Responded 31 Dec 2023
We are glad you enjoyed your stay. Please, pay us another visit soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful place! They've expanded since we were there last time, and it's really nice.
We had lunch on a Sunday afternoon. Service was good, everyone was very nice, not a long wait for our food, and the food was simply wonderful. One of our friends said it was the best he had the entire trip. (he had chicken salad with avocados, not sure what it was called)
It was quite a bit more expensive than anyplace else we ate in Mbale, but a much more upscale place.
We had lunch on a Sunday afternoon. Service was good, everyone was very nice, not a long wait for our food, and the food was simply wonderful. One of our friends said it was the best he had the entire trip. (he had chicken salad with avocados, not sure what it was called)
It was quite a bit more expensive than anyplace else we ate in Mbale, but a much more upscale place.
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Date of stay: March 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukuya A, IT Officer at Mbale Resort Hotel
Responded 1 May 2020
Dear Diana We are pleased to hear that you enjoyed the ambience while you stayed with us and more so for recognizing the new changes in particular the Health club and Spa facility. We would also like to thank you for taking time to review our services and facilities. It’s a pleasure that you found our services to be warm, friendly and professional. Your feedback has been shared with our staff to encourage and motivate us in our efforts to continue offering professional services. Thank you again and we look forward to hosting you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mbale Town is about 275 km from Entebbe and that translates to about 5 hours drive.
The hotel security is good and Mbale town in general is safe. They most probably do not do Airport transfers due to the distance.
Hello
It's approx 20 minutes drive and that's because the road isn't smooth otherwise it would be about 10 minutes or less.
Hope that helps
Kindly advise on your rates per night for couples, will have a stop over in town for a night or two.
There are two wings in the Hotel - the old and the new wing , so prices will vary, just be mindful of this when choosing - usual hotel booking sites will be your best bet with prices. . Lovely place whichever wing you choose, just a matter of a few minutes walk from the old wing to the new (where the restaurant etc are located - service will also be quicker as a result).
beside the calendar showing up rain season you can expect in Uganda temperatures between 25 and 30 C. August / September are monthes recommended to travel by own experiances, however it could always have a rain shower, hence be prepared.
Uganda is really worth to travel focus on warmhearting people, landscape and beautiful animals.
"The hotel doesn’t have lifts so it may not be accessible for a guest with accessibility challenges- only one concierge hence delayed service"Read full review
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PRICE RANGE
£99 - £109 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Mbale
LOCATION
UgandaEastern RegionMbale
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mbale Resort Hotel
Which popular attractions are close to Mbale Resort Hotel?
Nearby attractions include Nyero Rock Paintings (1.0 miles), Mt. Elgon National Park (0.4 miles), and Wanale Ridge (0.5 miles).
What are some of the property amenities at Mbale Resort Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mbale Resort Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mbale Resort Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Mbale Resort Hotel?
Conveniently located restaurants include Endiro Coffee, Colobus Cafe, and Cosmo Restaurant.
Are there opportunities to exercise at Mbale Resort Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mbale Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mbale Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mbale Resort Hotel?
Many travellers enjoy visiting Nyero Rock Paintings (1.0 miles).
Is Mbale Resort Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.