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Wash and Wills Hotel

Traveller (40)
Pool & Beach (6)
Dining (4)

About

Location
Cleanliness
Service
Value
Wash and Wills Hotel is the most prestigious Hotel in the Mbale – Uganda’s Eastern Region, offering its guests luxurious and comfortable space to relax, unwind and rejuvenate in an ideal location that is conveniently located 1Km to Mbale Town on the main road from Kampala. We offer impressive views of the Mount Elgon ranges, or the Swimming Pool’s view with private terrace straight from the suites and rooms. We love to keep our guests comfortable, energized and productive. We have free Wifi internet access, Meeting facilities making business easy. But there's something else about our hotel that will make you want to unwind and take some time for yourself, it's our family-friendly feel, our great restaurants and bars or just the inviting refreshment of a sparkling pool. No matter why you're here, you'll be glad you are. We have 84 self-contained rooms; 6 Executive Suites, 8 Junior Suites, 41 Deluxe Rooms, 4 Superior Rooms and 25 Standard Rooms all equipped with standard room amenities.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Self-Serve Laundry
Shuttle Bus Service
Ski-In / Ski-Out
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
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Good to know
HOTEL STYLE
Business
Trendy
HOTEL CLASS
83Reviews
52Photos
4Q+A
35Room tips
Traveller rating
  • 19
  • 37
  • 16
  • 7
  • 4
Time of year
Traveller type
Language
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  • English
Popular mentions
+6
This was our hotel during the Mbale Rally 2018.We had visited this hotel nearly 4years earlier for a previous rally.The Hotel has not made any improvements to the road leading to the gate.Its in poor state with lots of potholes. The room we got was also not in a good state.The
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Response from washandwillshotelltd, Guest Relations Manager at Wash and Wills Hotel
Responded 17 Nov 2018
Dear Guest, Thank you for staying with us and taking time to share with us the feedback experience on your stay! On behalf of the management and the entire Wash and Wills Hotel staff, I thank you once a gain for sharing with us this feedback that is key to our service improvement. In the same magnitude, I express our sincere apology for the poor service that you experienced. This negates with our promises to our clients of offering both Comfort, professional and Convenience. As Management, we received this feedback with regret and wish to promise you that we are taking all necessary steps to ensure we fully address the gaps. It is our ultimate objective to ensuring our clients receive a memorable experience and we apologize that we did not keep to our promise. We thank you for the business support and for your constructive feedback that will leave us better. We thank you for visiting us and looking forward to host you again as we assure you of refreshing hospitality. Kind regards, Wash and Wills Hotel Team
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Its a beautiful place and the services are consistent. The rooms are spacious and clean, they have an improved health club, and the meals are great. Breakfast is good but can be improved. The staff are friendly.
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Review collected in partnership with this hotel
Response from washandwillshotelltd, Guest Relations Manager at Wash and Wills Hotel
Responded 12 Nov 2018
Dear Paul Thank you for staying with us and taking time to share your feedback. We are delighted to learn that overall you had good stay with us and have taken note of your recommendations regarding our breakfast offering. We hope to welcome you back soon as we assure you of refreshing hospitality. Warm regards, Wash and Wills Hotel team.
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A nice and comfortable hotel to stay at while in Mbale. I was staying there while visiting Abayudaya (a small Jewish community in eastern Uganda) but it is also a convenient spot not far from Sipi falls. The food at the restaurant by the pool was tasty and proved to be a
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Response from washandwillshotelltd, Customer Service at Wash and Wills Hotel
Responded 30 Oct 2018
Thank you so much for taking time to review us. We are happy to learn that, you enjoyed our tasty food and the relaxing atmosphere of the Hotel. Thank you for good experience you had with our Wifi internet connection. We also appreciate the fact that you had a comfortable stay in our luxurious rooms which come with warm showers. Apologies for finding the swimming pool closed for routine maintenance aimed at making it safe and enjoyable. Please try out our fully equipped Gym which has a personal instructor to take you through your exercising drills. We look forward to hosting you again.
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Clean room, not a lot of light, basic furnishings but overall good enough for the price. The internet worked surprisingly well. The biggest detractor is the loud music they played every night in their pool area that carried on into the rooms. They refused to turn it down despite
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Review collected in partnership with this hotel
Response from washandwillshotelltd, Customer Service at Wash and Wills Hotel
Responded 30 Oct 2018
Thank you for the wonderful review, we do appreciate. We delight in the fact that you liked our clean rooms, the furnishing and the internet which works well. Apologies for the distraction experienced. We play music on our Corporate theme nights every Wednesday and on Bonfire Fridays until 11:00Pm. During these theme evenings we encourage our Djs to always keep the music low and this has been observed. Come again.
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Excellent hospitality of the staff was kindly extended.Quick action was taken for my request.Good maintenance of (i) the room and (ii) the facilities was made Especially, the refrigerator worked well that is very important for theguest.Thanks a lot.
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Review collected in partnership with this hotel
Response from washandwillshotelltd, Customer Service at Wash and Wills Hotel
Responded 13 Sep 2018
Many thanks for taking time to review us. We are pleased to learn you appreciated the hospitality exhibited by our staff, the quick action taken for your requests, the good maintenance of the rooms and the facility in general and the fridge which worked well. Please on your return visit, try out our health club services and we look forward to hosting you again.
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All photosTravellerPool & BeachDining Room & SuiteBusiness Centre & Event Rooms
Bathroom
Photo provided by managementWash and Wills Hotel
Photo provided by managementWash and Wills Hotel
Back Garden view
Hello Wakhanu, Thanks for your inquiry. Our rates are as follows: Deluxe Single Occupancy - 155,160 Double Occupancy - 202,960 Junior Suites: Single Occupancy - 191,160 Double Occupancy - 238,360 Executive Suites: Single Occupancy - 297,360 Double Occupancy - 297,360 Many thanks
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Hello Guest, thank you for writing to us! Would we know which party exactly your planning to host with u. This will give us mileage to provide you with a complete feedback. Regards Wash and Wills Hotel Team.
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Hello, thanks fro your inquiry, yes we can ably host the party at Wash and wills hotel. We have both the indoor and the out door options available. Please, may you kindly share your email address with us, with more details on number of pax. Will be waiting to here from you. Thanks
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Hello Lauren, yes we provide mosquito nets. Thanks
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"I put UGX 3,000.- under the pillow just before checkout."
"Ask for a quiet room if you want to avoid noisy corridors"
"Great swimming pool facility"
"Request for a room on top, the view of the neighbourhood is spectacular "
"Great meeting and conference facilities"
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PRICE RANGE
US$42 - US$100 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Wash & Wills Country Home
LOCATION
UgandaEastern RegionMbale
NUMBER OF ROOMS
84
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