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Hotel Playa Cayo Santa Maria

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Hotel Playa Cayo Santa Maria
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5,785 Reviews from our TripAdvisor Community

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Showing 2,803: English reviews
Toronto, Canada
Reviewed yesterday NEW

Context before reading this lengthy review- my boyfriend and I are in our young 30s, been to Cuba 3 times together, this being my 5th visit. 2 hour ride from the airport, for our ride we were the 2nd last group to be dropped off. We arrived to the hotel where the checkin was fast and there was somebody to...

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4Thank dorkkly
Toronto, Canada
Reviewed 2 days ago NEW

Overall my boyfriend and I had a great time. Our favorite spot for lunch was the restaurant closest to the beach, it had the BEST pizza ever!! Other than that the food was okay, we didn't go hungry but it was nothing to rave about. One meal that was absolutely amazing was at the Fish restaurant. One of the couples...

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3Thank Nicole R
Guelph, Canada
Reviewed 3 days ago NEW

This hotel was overall pretty average. The room was great, it was clean and we had a nice view. Make sure you ask for a room on the second or 3rd floor. When the rain hits, the hallways fill up with water so rooms on the first floor seemed moldy and gross. The food was absolutely horrible. Many frequent travelers...

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2Thank oucell
Miami, Florida
Reviewed 4 days ago NEWvia mobile

In May 2015 I went to Las Dunas Hotel with my family for vacation and I received the worse service I ever received in my life. Now I went to Playa Cayo Santa Maria and I received the best sercide and I could spent a wonderful time with my family. I was at the hotel from January 3 to January...

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3Thank alainjares83
Ottawa, Canada
Reviewed 4 days ago NEW

We stayed at the Playa Cayo Santa Maria for a week during the New Year Celebration and had a wonderful experience. Our room was nice, clean and a good size. We always had clean towels and hot water for our showers. The AC was effective and easily maintained the room at a comfortable temperature. The fridge contained a selection of...

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7Thank TheCrownFamily
St. Paul, Canada
Reviewed 5 days ago NEW

Too keep it short and sweet, it's any awesome time to relax and enjoy great hospitality, the 2 week we spend in Cuba was awesome. We traveled with 2 other families, with children from13-19 years of age, and had no issues or complainants with the resort or Cuba. We have been to Cuba 3 time with large groups, and this...

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5Thank iconinspection
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from your home away from home. We really appreciated your stay in our resort. "Come as a guest, leave as a family" is more than our slogan, it is our way of thinking, living and working. You are part of this great family of "Playa´s Hotels". This beautiful comment touches our hearts!!! Yours sincerely, Mareyi Gómez Montano....

Chateauguay, Canada
Reviewed 5 days ago NEW

Once again we had a great time at Playa Cayo Santa Maria. all of the staff made our vacation safe, relaxing and pleasurable. To begin Mareyi and her staff, Pedro and Martha at customer service do a fantastic job with everything that we need. The bartenders are all great but especially Laline at the Beergarden our favorite place. Lobby bartenders...

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2Thank kevyboy27
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: We read with such a pleasure your wonderful words and we feel all our effort has sense. I will like to thank you and the rest of your family for choosing us for your holydays and we hope not disappoint you ever. I will make our staff to know about your words and recognize the work of whom...

Reviewed 6 days ago NEW

Our family (me, my husband and son) have been to Cuba three times. The first two times we went to Hotel Playa Pesquero flying into Hoguin. After two visits we wanted to try somewhere new. We chose this hotel because we had heard wonderful things about the Cayo's and we used online reviews to select the hotel. Pros: The resort...

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4Thank Gillian W
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

Bristol, United Kingdom
Reviewed 6 days ago NEWvia mobile

We ve bought last minute. 2 days before the trip. There were not much choice in terms of hotels. We ve read trip and the hotel has decent opinions so we accepted it. Mistake! Why: the hotel is dirty! The entrance to main restaurant dirty. Rooms many dirty places , area all over mess. Full season for new years eve...

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1Thank Jan L
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

Toronto, Canada
Reviewed 1 week ago

This resort for Cuba is truly a 5 star, We were there on Jan 31 to Jan 7 with a group of 22 people and the management including Raul de la Torre Orama (General Manager) Mareyi Gomez Montano, Customer Service Manager and Marta Customer Service Rep went above and beyond to accommodate us. We were put all in the same...

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5Thank Rosanna R
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: We read with such a pleasure your wonderful words and we feel all our effort has sense. I will like to thank you and the rest of your family for choosing us for your holydays and we hope not disappoint you ever. I will make our staff to know about your words and recognize the work of whom...

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: £120 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 15, 2nd floor. It's about 15 steps from the 24hr snack bar, and close to everything”
 of 5 bubbles dorkkly, 20 Jan 2017 | Read review
“Get a higher level floor when selecting room”
 of 5 bubbles nicoler257, 19 Jan 2017 | Read review
“building 7 or 15 are nice”
 of 5 bubbles iconinspection, 16 Jan 2017 | Read review
“Building 7 is great”
 of 5 bubbles kevyboy27, 16 Jan 2017 | Read review
“Ask for a room away from the theatre if you, or your children, want to go to bed before 11pm.”
 of 5 bubbles 491gillianw, 15 Jan 2017 | Read review
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