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Swiss-Inn Sungai Petani

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73 Reviews from our TripAdvisor Community

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Showing 70: English reviews
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Penang Island, Malaysia
Reviewed 1 week ago

Upon arrival it took an age to be registered even though we were the only 2 rooms at reception. The receptionist, two confused gentlemen, insisted we needed to pay, even though we were paid in advance. They gave us no clues as to how to get to our rooms (the hotel has many corridors and signage is not much help)....

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Helpful?
Thank Ewan T
Reviewed 2 weeks ago

At 2 in the morning which is still night time, maintenance works on the room next to my room is being carried out. I initially phoned the front desk but no one answered. I had to walk down to make a complaint. It took another complaint before the worker stopped. Shouldn't maintenance works be carried out at a more suitable...

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Thank HO S
Singapore, Singapore
Reviewed 1 January 2017

Negative 1. no system for tracking internet booking. in total I booked 6 rooms, but waited for 3 hours before I could check in 2. swimming pool was super dirty as it was filled with people 3. room configuration was not clear, therefore no idea which room had what type of bed size or type 4. each room poorly maintained,...

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1Thank Alvean M
Singapore, Singapore
Reviewed 9 December 2016

Most likely going to be my last visit to this place after so many years of visiting of visiting Sg Petani. The whole place is extremely run down and they don't bother to upkeep the place. There was a strong smell of cigarette smoke in the room even though I asked for non-smoking room. The toilet was forever wet on...

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Thank calvinheng
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review Dear Guest, Thank you for staying with us at the Swiss-Inn Sungai Petani. We have noted on your feedback with regards to the Room and remedial measures will be taken to further improve. We are looking forward to welcome you again. Thank You, Johnny Yap

Reviewed 4 December 2016 via mobile

1. Room cleanliness is just OK 2. They are not clean the toilet bowl properly, so disgusting .. 3. Blood stained on the comforter ,so we did not use it. 4. Front counter ,housekeeping and security guard are very friendly. 5. I like the jakuzi... It just so cool...

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Helpful?
Thank hasmie_azmie
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review Dear Guest, Thank you for staying with us at the Swiss-Inn Sungai Petani. We have noted on your feedback with regards to the Room and remedial measures will be taken to further improve. We are looking forward to welcome you again. Thank You, Johnny Yap

Kuala Lumpur, Malaysia
Reviewed 13 October 2016 via mobile

Sungei Petani is a small but bustling town north of Butterworth. Stayed in this hotel for 4 nights. Room is spacious. There's enough room to fit in another king-sized bed! Room had a comfortable king-sized bed and fluffy pillows. The aircond worked well. TV had limited channels. The FOX Sports channels was just not watchable! All rooms have pool view....

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Thank Kuru276
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Guest, Thank you for staying with us at the Swiss-Inn Sungai Petani. We have noted on your feedback with regards to the Room and remedial measures will be taken to further improve. We are looking forward to welcome you again. Thank You, Johnny Yap

Kuala Lumpur, Malaysia
Reviewed 10 October 2016

I choose this hotel because of the Swiss Garden brand. So frustrated because the facilities were old and outdated. Cleanliness average. Breakfast was way below expectations. The only attraction provided is the large pool and the location.

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Thank mmar76
Reviewed 2 October 2016 via mobile

Stayed in for my wedding. Check in was ok.. 1st room toilet had dirty cloth, dustbin full of trash, tools as if some maintenance was going on. Rooms are run down with carpets smelled moldy. Called in room dining many times no answer. Informed operator yet still no response. Ended up ordering domino's. 2nd room was ok with same mold...

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Thank sherman a
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Dear Guest, Thank you for staying with us at the Swiss-Inn Sungai Petani. We have noted on your feedback with regards to the Room and remedial measures will be taken to further improve. We are looking forward to welcome you again. Thank You, Johnny Yap

Bukit Mertajam, Pulau Pinang, Malaysia
Reviewed 12 July 2016

Swiss Garden in my opinions is a very good hotel brand.. Ive stayed at their property in Kuantan, Damai Laut and Melaka, but honestly i believe their property in Sungai Petani could have been improved further.. Check in was good and we got to our room, as we chose the Family suite as there were 4 friends staying with me...

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1Thank Balan3
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Thank you for staying with us at the Swiss-Inn Sungai Petani. We have noted on your feedback with regards to the Room and remedial measures will be taken to further improve. We are looking forward to welcome you again. Thank You, Johnny Yap

Putrajaya, Malaysia
Reviewed 10 July 2016

We stay at this hotel for 4 days and 3 nights. The room was spacious and still comfortable even though most of the equipment was old. The toilet wasn’t dirty but it seems like it hasn't scrubbed in years. The swimming pool was spacious and always crowded with all the guest (Morning and evening). We only had breakfast and the...

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Thank ndatsme
gm_sisp, General Manager at Swiss-Inn Sungai Petani, responded to this review

Thank you for staying with us at the Swiss-Inn Sungai Petani. We are indeed glad that you had enjoyed your stay with us. We have noted on your feedback with regards to the Room and remedial measures will be taken to further improve. Thank You, Johnny Yap

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Swiss-Inn Sungai Petani

Address: 1 Jalan Pahlawan, Sungai Petani 08000, Malaysia
Region: Malaysia > Kedah > Kuala Muda District > Sungai Petani
Price Range: £27 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Swiss-Inn Sungai Petani 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Swiss-Inn Sungai Petani Hotel Sungai Petani
Swiss-Inn Sungai Petani Kedah
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Inn Sungai Petani staff and other travellers.
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Questions? Get answers from Swiss-Inn Sungai Petani staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they all face the very noisy pool area”
  • Ladies long hair in the bathroom
  • peeling bath and awful old and stained shower curtain
 of 5 bubbles 945ewant, 17 Feb 2017 | Read review
“poorly managed and maintained hotel”
 of 5 bubbles , 1 Jan 2017 | Read review
“Don't bother with this place. There are better hotels in the south side of the city.”
 of 5 bubbles calvinheng, 9 Dec 2016 | Read review
“Ask for swimming pool view”
 of 5 bubbles ZainuddinA, 13 Jun 2016 | Read review
“The wifi works better at lower floors. The rooms that by the swimming pool side is just nice.”
  • The water boiler and teacups seems to be clean and new.
  • Different types of beverage provided free of charge!
 of 5 bubbles elreyjasonw, 3 Mar 2016 | Read review
5 of 5