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TUI Family Life Sirenis Aura

Traveller (1022)
Room & Suite (271)
Pool & Beach (180)

About

Location
Cleanliness
Service
Value
The Sirenis Hotel Club Aura is in a superb location on the seafront, just 150 metres from the Port des Torrent beach. The hotel is within easy reach of nearby San Jose and 20 km from Ibiza town. It opened its doors in the summer of 1999. The complex has been designed in the style of a small village, with groups of low-rise buildings situated amongst extensive gardens. As a result, there's a warm, Mediterranean feel to the hotel. The quality of services and facilities has been awarded year after year with the Environmental Management System Certification UNE - EN ISO 14001:2004 The hotel is oriented for British guests and is the ideal spot to enjoy an unforgettable family holiday, with the convenience of the All Inclusive board. If you are looking for somewhere to escape the stress and bustle of your daily life, and want to relax but also have fun, you will find all you need here - a large pool on three levels, separate children's pool, sun terrace, sauna, whirlpool, an indoor heated pool and a 4.500 M2 water park. The buffet restaurant offers a varied cuisine, where you will find the best local and international dishes, with many prepared on the spot. If you want to try something different, the Teppanyakiclub thematic restaurant offers a delicious Asian experience. The Sirenis Hotel Club Aura is available in the UK through Thomson as a Thomson Family hotel.
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Property amenities
Pool
Free Internet
Restaurant
Fitness Centre with Gym / Workout Room
Airport transportation
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Bay View
Mid-range

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
35Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
1,663Reviews
1,474Photos
674Q+A
100Room tips
Traveller rating
  • 739
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  • 94
  • 39
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Popular mentions
From the first day we checked in, I found all the staff in the hotel to be friendly, helpful and polite. Our room and beds were comfortable and we had the bonus of a spacious balcony where we could sit out in the evening with a glass of wine. The bathroom shower was very
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Response from SirenisAura, Director de Relaciones Públicas at TUI Family Life Sirenis Aura
Responded 7 Nov 2017
Dear Guest, We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us at the TUI Family Life Sirenis Aura. The quality service from of our staff, our numerous facilities and excellent gastronomy prepared with great care by our executive chefs should provide our guests a holiday experience which they can take home in pleasant memories and we are extremely pleased that for you we were able to achieve this goal. Again, we thank you for choosing Sirenis Hotels and we will be delighted to welcome you back again in the future. Yours Faithfully, Sirenis Hotels & Resorts
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One of my hotel towels was stolen on day two - reported it to reception - receptionist just shrugged her shoulders. So I asked what I should do steal someone else's towel in order to get one for my child- again shrug if the shoulders. Tui rep did not want to know . So I stole
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Response from SirenisAura, Director de Relaciones Públicas at TUI Family Life Sirenis Aura
Responded 7 Nov 2017
Dear Guest, Thank you for the honest feedback and for sharing your point of view with us; we appreciate your comments and dedication as we think it is a good way to constantly keep improving the service we are offering to our valued guests. We take all feedback from our guest very seriously in our mission to deliver the best experiences. Yours sincerely, Sirenis Hotels & Resorts
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So I came over October break 2k17, with mum, sister, her Mr and their kid First thing is staff being over worked, they where at the hotel more then me, and I was poolside. The only day I saw joy in them was Halloween. But not the maids, they always looked hagid. Accommodation
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Response from SirenisAura, Director de Relaciones Públicas at TUI Family Life Sirenis Aura
Responded 7 Nov 2017
Dear Guest, Firstly we thank you for connecting with us on Tripadvisor to share your concerns related to your recent holiday with us at Sirenis Hotel Club Aura and apologize that you felt your experience did not meet your expectations. Your feedback is really important to us and we will be making sure your remarks are bought to the attention of the appropriate management so they can discuss your comments about the areas you highlight in your review. We hope you had a pleasant journey back home and remain at your disposal should you need any further assistance. Kind regards, Sirenis Hotels & Resorts
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There are so many things that made this a fantastic first holiday with our 8 month old daughter: - We were staying in the upgraded suites which were luxurious by anyone's standards - jacuzzi bath, rain shower, robes and slippers, two flat screen TVs, queen size bed... and
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Response from SirenisAura, Director de Relaciones Públicas at TUI Family Life Sirenis Aura
Responded 7 Nov 2017
Dear Guest, We would like to express our gratitude for the comments you made about your recent visit at our Sirenis Hotel Club Aura. They help us to understand how our guests experience their stay with us. We also appreciate your positive comments on our buffets because at Sirenis we know that meals and drinks are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates. it is very enjoyable to read that we were able to conquer yours. Furthermore, it is always our goal to achieve customer satisfaction and we are delighted to hear that your holiday was overall an enjoyable one. We look forward to welcoming you back again soon. Kind regards, Sirenis Hotels & Resorts
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+6
We came here as a family during the school summer holidays. The resort is about 40 minutes away from the airport. The hotel itself is ok, depending on what block you are staying in you can have a bit of a walk to your room. The hotel has a great kids club that caters for all
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Album Categories
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Photo provided by managementTUI Family Life Sirenis Aura
Junior Suite
Photo provided by managementTUI Family Life Sirenis Aura
Junior Suite
Photo provided by managementTUI Family Life Sirenis Aura
Junior Suite
Photo provided by managementTUI Family Life Sirenis Aura
Junior Suite
Photo provided by managementTUI Family Life Sirenis Aura
Junior Suite
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"Pay to upgrade to the best you can possibly get."
"2105/2106/2107/2108 behind stage can be noisy but great sea view"
"We preferred our ground floor room, as there are quite a few stairs to the upper level."
"if you want quiet, book for rooms 9000"
"As for a room in the new block"
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ALSO KNOWN AS
sirenis hotel aura
FORMERLY KNOWN AS
Sirenis Hotel Club Aura
LOCATION
SpainBalearic IslandsIbizaSant Josep de Sa Talaia
NUMBER OF ROOMS
204
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