St Giles Heathrow - A St Giles Hotel
Hounslow Road, Feltham, Hounslow TW14 9AD England
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About
#3 of 13 hotels in Feltham
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Cleanliness
Service
Value
Modern hotel with large bedrooms and convenient access to Heathrow Airport and Central London. The hotel is just a 10 minutes drive from Heathrow and near major transportation links – a few steps from Feltham Rail Station and 12 minutes by bus to Hatton Cross Tube station for the Piccadilly line. Twickenham Stadium, Richmond, Waterloo and Windsor are all within easy reach of St Giles Heathrow. 411 Guestrooms, 108 of which are brand NEW superior rooms (2018). Guests enjoy Free wifi, 24 hour reception/concierge service, private parking (paid), Gym, and our restaurant, Il Grasso, which serves breakfast and dinner. St Giles Heathrow hotel is located within 3 minutes' walking distance of shopping facilities as well as a 14 screen cinema, large bowling complex and a good selection of dining outlets. Book Direct and save more.
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Property amenities
Paid private parking on-site
Free internet
Bar / lounge
Car hire
Conference facilities
Banquet room
Baggage storage
Concierge
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Kids' meals
Vending machine
Taxi service
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Air conditioning
Housekeeping
Room service
Safe
Private bathrooms
Flatscreen TV
Walk-in shower
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
45Car recommended
Grade: 45 out of 100
54Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Hounslow Road, Feltham, Hounslow TW14 9AD England
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1047Reviews22Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Very basic hotel . Well not really a hotel more like lodgings for Agency or outworkers. We stayed as part of a coach trip to kew gardens.The parking for coaches is obviously why this hotel is chosen but as a nice Christmas break .....awfull. Hotel very cold on arrival ,told the air conditioning unit would blow out warm air but we turned it up full and all it did was make a noise no heat . Ver cheap basic sheets and duvet on bed ,pillow as flat as a pancake. No blankets but apparently after several members of our group complaining they were moved to other rooms and given blankets. We did not know this untill next day and instead slept in most of our clothes to try and get warm . I sa y slept , that's a joke the bed had a cheap nasty mattress with springs sticking in your back so literally spent the night hanging of the edge to try and avoid. Tiny grey towels in bathroom that is very dated Holes in the carpet . Tiny television ,remote did not work. Morning we were told breakfast was 7'9.30 ,arrived at 9 to find a horrible pathetic display of the cheapest rashions l have ever had . Cold dark brown dining room. Informed ,no eggs left ,no toast or butter ,no mushrooms ! Tea in white builders mugs ,coffee from an ern. Dining room full of young men waiting to be picked up for shifts in hotels Tec. We had a wonderfull time at kew Gardens but we arrived back at 9pm to find the bar / restaurant closed at 9pm and as it was so cold outside and we did not want to go back out after a long day We couldn't even get a drink. In my opinion this is a working mans lodgings not somewhere you expect to stay on a christmas trip.…
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 16 Dec 2021
Dear Susan, Thank you for taking the time to share your feedback. We are very disappointed to read that your recent experience with us was less than standard. We are sincerely sorry for the multiple shortfalls, we value your informative feedback and have shared it with the key departments as part of our continued efforts to improve our service and product. Kind regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were put up here by our airline after a flight cancellation. We stayed in the new wing (rooms 440+) and were quite impressed with the stylish rooms. The onsite restaurant was really good for dinner, though the Cabernet Sauvignon was horrid. Breakfast was typically British and there weren't many healthy options. Overall, quite a nice option for a near-airport stay.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Try for the new wing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 28 Nov 2021
Dear Lomimu, Thank you very much for your feedback. We are happy to learn that you felt impressed about our Superior room type and that you enjoyed your dinner time in our in house Il Grasso Restaurant. We have also shared your comments with the restaurant team as part of our continued efforts to ensure a joyful time in restaurant for all our guests. We do hope to welcome you back to St Giles Heathrow again, during your own travel. Kind Regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked to stay here for a night about 3 weeks before the game so we were late actually making the booking and this was the best value around. We have stayed here once before and had no problem. On arrival about 2pm (late due to taxi mix up), our room was ready and we could check in. The room was clean, roomy and very comfortable. Great proximity to the train station, however we had to taxi to Twickenham due to lack of time. If you do this , it’s about £10 appx in an Uber. We booked our room through Booking.com and was £63. Great deal on room only. Decided to give breakfast a go in the morning £9.95 pp. hot buffet was offered. Was asked to pay up front on the door but I wanted to suss it out first and I’m glad I did. 1 poor chef on his own trying to feed a busy dining room, obviously under pressure. Dropping food on the floor of the kitchen, not throwing it away - instead I witnessed him putting it back on the tray and straight in the oven! There were dirty tables not cleared away everywhere, all with platefuls of half eaten food on. Obviously it wasn’t a good sign. We left and went to the little cafe directly across the road . So would stay here again just not go for breakfast.…
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 11 Nov 2021
Dear kernowbird2016, Thank you for sharing your experience! We are pleased to know that you choose our hotel when travelling to see a Rugby! We are pleased that you enjoyed some aspects of your stay experience, including value for money, location, and comfort of the room. We are very sorry to read about your dissatisfaction with our breakfast. We take every feedback seriously and have shared your comments with the key departments as part of our continued efforts to ensure a comfortable stay for all our guests. Kind Regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really do hope I have the name correct. The lady on reception is a diamond! She does everything in this hotel from working breakfast service to reception! At the same time!!! This hotel would crumble and fall without this lady. 100% need more staff poor Andrea was worked off her feet even though she could cope more staff is needed to help her. Grace x
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 11 Nov 2021
Dear Gracecxx, We appreciate that you chose to stay with us on your recent visit to Heathrow area and are very happy to read your kind compliments to Andreia. We've passed on your kind comments to the team! We hope to welcome you again soon! Best Regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Initially pleased with my stay until day of check out. Having paid full on check in, an additional £53 taken and then five days later a further £53 taken. Complete con! Trying to sort but getting nowhere.
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 16 Aug 2021
Dear Guest, We are happy to know that you felt pleased with your stay. Naturally, we are disappointed to hear that you are having issues with the reservation payment, Please email us on faqs@stgiles.com with your full name, dates of your last stay, and tripadvisor name to help us investigate the payment charges of your stay further. Kind Regards St Giles Heathrow Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The family and I arrived at 7.30pm to check in to our room and were given a family suite on the tenth floor. Only one lift/elevator from three was operational. As we walked to the room bags of rubbish were left outside the door (no others). Once inside the room it was noticed that a large towel was lying on the bathroom floor. It was picked up only to be soaking wet. After walking into the bathroom it was evident why the towel was wet. As you walked on the bathroom floor the tiles were ALL moving and splashing up dirty water. Reception were informed and we were offered a different room. However, because there were no family rooms left were given two separate rooms. The lights in one room did not work so another call to reception was made to rectify that. In the other room the USB sockets did not work and there was no remote for the TV either. A TV remote was brought to the room but would not operate the TV. Overall the staff were very polite and very accomodating but the hotel itself is in need of updating as it looks like something from the 70s.…
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 17 Aug 2021
Dear drhimk, We appreciate you taking the time to provide us with your feedback on your recent stay. We are disappointed to hear your experience did not match the level of our usual standard of service and we are sorry for the inconvenience during your and your family stay. Your comments have been shared with our management team to address all mentioned issues. We would like the opportunity to discuss your experience directly with you, therefore please contact us on faqs@stgiles.com with your TripAdvisor name, booking reference and dates of arrival. Best Regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve been staying at this hotel for many years and eating in the restaurant. While staying for 3 nights, on Saturday evening 31st August 2021 there was an incident in the restaurant witnessed by all the customers eating, where the waiter lost his temper with me and it was extremely unpleasant. The manager at the time who watched all this did nothing to calm the waiter down, or even apologise for the behaviour of the waiter. I made a formal complaint to the general hotel manager on Monday 2nd August. However, now it’s 10th August and nobody has called me to discuss this and none of the staff have apologised for the incident. I’ve had one email from the general manager with no hint of an apology, which said I’ve passed the complaint to the food and beverage manager to investigate. However, I’ve heard nothing. Over the years I’ve been staying at the hotel, most of the staff have been helpful and friendly and I will continue to stay at there and eat in the restaurant, but I hope I get a formal apology from the waiter himself. From the way the waiter spoke to me, I feel he has anger issues and should not be talking to guests in this manner. His behaviour needs to be formally addressed by the management. As 10 days have now past and I’ve heard nothing, I get the feeling they are hoping I will go away. However, if and when I get a satisfactory conclusion from this incident, I will write another review here with their response.…
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 16 Aug 2021
Dear davidhN3078ND, Thank you for sharing your feedback about your recent stay. We are very sorry that this incident spoiled your experience. We tried contacting you privately but was unsuccessful, as we would like to follow up with you directly. Would you mind emailing hrestaurant@stgiles.com? We hope you will get in touch and allow us to resolve all your concerns. With kindest regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a room and on the morning of my booking received an email asking if I'd like to upgrade, which I did. On arrival I mentioned that I'd upgraded to reception and was given the key to room 410. There were dirty towels in the bathroom that housekeeping clearly hadn't bothered taking away from the previous guest. The air conditioning did not work at all, the windows barely opened and had to be propped open with whatever we could lay our hands on. Front desk staff did bring up a fan for the room, but it was noisy and we were faced with the choice of not sleeping well because of the fan noise or not sleeping because it was stiflingly hot. The mattresses were well past their best and we could both feel the springs poking into us, making for an even worse night. The whole room looked tired, grubby and at least five years past the date it should have been refurbished. I'm sure this hotel is normally used as a one night stop-over for people using Heathrow, so they don't care too much about repeat business, but the whole thing was a thoroughly miserable experience. I asked for a refund and so far all I've had is message after message telling me how understaffed they are and how they'll get back to me, though it's becoming clear that they have no intention of dealing with my complaint. I tried to ring the hotel and it just rang out until the line cut, twice over. Then I received an email saying they were going to refund me some of the cost of my stay but that my credit card details were wrong - which is remarkable because they used those exact details to take payment and many other hotels use the card details successfully. What a bunch of crooks! Had they dealt with my complaint within a reasonable amount of time, I'd have shrugged and not left a bad review, but being dangled on a string by a management that clearly thinks that if they delay long enough I'll go away and give it up as a lost cause has just made me more determined to not let anyone else suffer at their hands. Given all that was based on an "upgraded" room, I'd caution against staying at this hotel unless your only alternative is a cardboard box on a street corner.…
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: Try a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 22 Jul 2021
Dear Sarah H. Thank you for choosing to stay at St Giles Heathrow, and once again, our sincerest apologies for your disappointing experience during your recent stay. Firstly, Thank you for your kind patience while waiting for us to follow up with you about the issues you raised in your feedback. We have conducted a thorough investigation and, as a result, have refunded you the total for your stay. Your refund was processed on 19 July 2021. It should take up to 5 days to show up on your credit card. Our Hotel Manager would like to express our most sincere apology directly and update you on the corrective actions we have implemented to prevent any recurrence of the issues mentioned. Please email hres@stgiles.com with your booking.com reference number, and our Hotel Manager will respond to you directly. Thank you again for your patience and understanding, and we hope to have the opportunity to welcome you once again to St Giles Heathrow. Best Regards, St Giles Heathrow team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having had the whole world impacted by Covid-19, my personal travel to and from London (and Twickenham, hence the St Giles) has also been seriously constrained, so this represented my first trip for c.16 months (since the 6 Nations of 2020). A trip to Twickenham for England vs USA, with a restricted capacity of just 10k people, played on a Sunday, was always going to be slightly surreal, and certainly not the raucous atmosphere of a visit with 82k people, but it was important to get back in the saddle with (at least part of the normal) routine. Travelling up early on a Sunday morning from Cornwall to beat the traffic, we arrived into Feltham at c.9:45am, entered the hotel building and were checked in immediately on our arrival despite it being so early. We then showed our faces in the dining room, as it was just about to close, and a familiar face was there... Faisi. He was so welcoming, it was as if I had never been away. A full and satisfying breakfast set us up for our day ahead. Game done, and a couple more pints post game, we decided to return to the hotel for an evening bite rather than head off to other normal haunts. A simple evening meal was perfectly prepared, and once again Faisi was on hand to make the evening pleasurable for us. An earlyish night this time because (1) the hotel was quiet, (2) the bar was now closing earlier than in normal times, and (3) a trip back to Cornwall beckoned early the next morning. Breakfast, again facilitated by Faisi, was perfect once again, and ideal for setting us on our way back to the SouthWest again. I have mentioned a certain person many times, but that is because he is currently going the extra mile while the hotel transitions from full CV times towards post-CV times. As such, the hotel is not busy, so thay are operating with limited staff numbers. So, currently, Faisi is working long hours, burning the candle at both ends, but doing so with a smile and a prefessionalism that has always been becoming of him. I hope that the company appreciates what a gem of an employee they have and, when things return to something towards normality again, he is well looked after. So, great to return to the St Giles, great to return to the Home of Rugby, but all slightly surreal with so few people around. Next time I am there I am hoping for a full crowd and a lively post-match bar to enjoy with numerous fans of both sides.... and I hope Faisi and George will be on hand with the excellent service. Final point is a thankyou to someone who was not there, Tony, the grandmaster of the evening bar. I have learnt from Faisi that he has now slipped into retirement, so he will be sorely missed. If he ever gets to read this, or if the messages get passed on to individuals, then thank you for the many times you have looked after us late into the night.…
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: New rooms on the new wing have great air con.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 8 Jul 2021
Dear Rattler_is_Cornish, Thank you for sharing your experience! We are pleased to know that you choose our hotel when travelling to see a Rugby! Your kind words about our team, Faisi, George and Tony have been noted and shared with the whole team. We also hope to see Twickenham stadium having a full crowd experience and we look forward to welcome you again! Kind Regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely clean new room with a great view. Really good air con! Fast easy secure check in. Felt safe at all times. Manager is very friendly and his customer service is brilliant! We live 5 minutes drive away and come to stay here as a treat because it is so lovely. Thank you!
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Date of stay: April 2021Trip type: Travelled as a couple
Room Tip: Good parking. Lots of food places and an entertainment complex within 5 mins walk with bowling...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evgenia Voitenkova, Marketing at St Giles Heathrow - A St Giles Hotel
Responded 1 Jun 2021
Dear lauise12, Thank you for sharing your experience with us! We are delighted to know that your stay with us was comfortable and thank you for the compliments about our service. We will pass your kind words to our team! We hope to welcome you again soon! Best Regards, St Giles Heathrow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
st giles heathrow hotel, st giles heathrow feltham
LOCATION
United KingdomEnglandGreater LondonHounslowFeltham
NUMBER OF ROOMS
411
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Claim Your ListingST GILES HEATHROW - A ST GILES HOTEL - Updated 2023 Prices (Feltham)
Frequently Asked Questions about St Giles Heathrow - A St Giles Hotel
Which popular attractions are close to St Giles Heathrow - A St Giles Hotel?
Nearby attractions include Hobbledown Heath (0.6 miles), Cineworld (0.4 miles), and Tenpin Feltham (0.4 miles).
What are some of the property amenities at St Giles Heathrow - A St Giles Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and room service.
Which room amenities are available at St Giles Heathrow - A St Giles Hotel?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at St Giles Heathrow - A St Giles Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St Giles Heathrow - A St Giles Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to St Giles Heathrow - A St Giles Hotel?
Conveniently located restaurants include Namaste Gurkha - Feltham, KTM ROX, and Gurkha Durbar.
Is St Giles Heathrow - A St Giles Hotel located near the city centre?
Yes, it is 0.2 miles away from the centre of Feltham.
Does St Giles Heathrow - A St Giles Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at St Giles Heathrow - A St Giles Hotel?
The staff speaks multiple languages, including English, Spanish, French, Russian, Portuguese, Dutch, and Korean.
Are there any historical sites close to St Giles Heathrow - A St Giles Hotel?
Many travellers enjoy visiting York House Gardens (3.6 miles), Ham House (4.0 miles), and Hampton Court Palace (4.3 miles).
Is St Giles Heathrow - A St Giles Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.