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I have never written a bad review for a hotel or accommodations, but I must warn you of this place. It’s filthy and worst of all, the front desk woman provided the worst customer service possible.
I arrived at 11 pm from the airport and...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 4 weeks ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
Jose at front desk... doing a great job. Always greets hotel guests and make sure they are comfortable with their stay. Very friendly and answers all our questions when needed.
Marcelo at front desk ... very friendly. Makes sure that all requests are met.
Thank Rose G
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 22 November 2017
Rose, thank you for choosing Extended Stay America and sharing a fabulous review. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback...More
Room smelled a bit stuffy since the air conditioner was turned off but was decent. Had to go to front desk for wash cloths.
Took the $10 shuttle to Dolphin mall for eating options. The mgr on duty Marcelo almost had a fit since the...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 4 January 2018
We are pleased you had a pleasant stay with us and that you were impressed with our convenient location. However, we are sorry we missed meeting some of your expectations. Your feedback has been shared with our team members in an effort to better serve...More
Worst hotel I’ve ever stayed. Beds were horrible. We had 4 people in our room and had to request bedding for pull out. Only got sheets, no pillows or blanket. No face cloths available. Breakfast was minimal with a two slot old slow toaster and...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 31 December 2017
Sue, thanks for taking the time to share your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. Your feedback is discussed with the concerned individuals in an effort to improve our service and facilities moving forward. Please give...More
Stayed in this hotel with my friends and I really had a good time. The pool area is very comfortable with a clean pool. The hotel room is very spacious, definitely bigger then the other extended stays I’ve gone to. Staff at this hotel are...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 14 December 2017
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. I will surely share your praises with Jose. It was a pleasure hosting you at Extended Stay America,...More