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BEST WESTERN West Grange Hotel

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256 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Reviewed 2 weeks ago via mobile

Stayed for a couple of nights on a Groupon offer...Not disappointed! Beautifully​ kept gardens to front of property, ideal spot for a pre-dinner drink, and a central courtyard style garden with plenty of comfy seating. Great views over open countryside to the rear of the hotel. We were greeted by Richard who explained the meal times layout of hotel etc...

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Helpful?
Thank Claire H
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Claire, Thank you for our review and 5 star rating. Thank you for your kind words, they are very much appreciated and my team will be delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards Richard Popplewell

Merthyr Tydfil, United Kingdom
Reviewed 3 weeks ago

Just spent a w/e end here and could not have asked for anything better....really good staff,breakfast 1st class and plenty of it,free newspaper,,free drinks,lovely well. kept grounds(ideal for a wedding).thank You.

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Helpful?
Thank ring01026
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Kind regards Richard Popplewell

exeter, devon
Reviewed 14 March 2017

On a coach trip visiting London , overnight stop, nice setting in attractive gardens bordering fields. Slightly 'dated' hotel , not a criticism just an observation of what is a clean and pleasant hotel with all amenities in a two-storey building. Nice bar/restaurant and the 3 course meal we were served was good. The staff at reception and in the...

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Helpful?
Thank Amy972
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Amy, Thank you for taking the time to review our hotel. I am pleased that you enjoyed your stay and that you were looked after by the staff. We look forward to welcoming you back soon. Kind Regards Richard Popplewell

Sandbach, United Kingdom
Reviewed 12 March 2017

This West Grange Hotel is situated out in the country, east of Newbury, just off the A4. This must be one of the hidden gems in the hotel business. Yes, it appears to be in the middle of nowhere, yet it is only 10 minutes into Newbury and the A34 and 20 minutes into Reading and M4. It is "PERFECT"....

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Helpful?
Thank bannerman27
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, I would like to thank you very much for your extensive review and the details provided related to you stay with us. I am delighted that you enjoyed the food and that you were looked after by the staff. We look hope to welcome you again soon. Kind Regards Richard Popplewell

Reviewed 8 March 2017 via mobile

I stayed here with family for 2 nights over a weekend. Very quiet but we understand that this is more a business travellers hotel. Rooms were a good size, comfortable and clean. We ate in the hotel restaurant on the Friday evening...3 meals and 3 opinions! What makes this hotel in my opinion were the staff! All very friendly and...

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Helpful?
Thank Jo P
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Jo, Thank you for posting your review. I am delighted to hear that you enjoyed your stay at the Best Western West Grange Hotel. Thank you for your positive comments about the friendly service from our staff and our excellent food. We hope to welcome you again soon. Kind Regards Richard Popplewell

Coventry, United Kingdom
Reviewed 26 February 2017

Stayed at the hotel for two nights on a groupon break, on arrival a young man named Christian came to greet us on the car park and asked if he could help us with our luggage. Christian was a great start to our break very helpful and informative. The room was lovely with everything you could possibly need and very...

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Helpful?
Thank Tina B
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Tina, Thank you for your review. We are pleased to hear that you enjoyed your stay and that you were looked after by the staff. We will let Christian know about your positive feedback. We hope to see you again soon. Kind regards Richard Popplewell

Derby, United Kingdom
Reviewed 23 February 2017

I have stayed here previously, and I can report there has been an improvement. The carpark is usually full midweek, as I guess SSE must have training courses near by, so parking can be challenging. The reception staff are very friendly. The room cleanliness has improved, but the quality of mattress is still a bit worn feeling. As it is...

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Helpful?
Thank GriJohn
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am pleased that you enjoyed your stay and that you were looked after by the staff. We look forward to welcoming you back again soon. Kind regards Richard Popplewell

Newcastle upon Tyne, United Kingdom
Reviewed 14 February 2017

Nice friendly staff. Room was comfortable and spacious, food however, was very average and sadly not a great deal around in Thatcham to rave about - see review of Chinese I had the first night I stayed. Overall, ok.

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Helpful?
Thank MarkAllan1971
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Mark, Thank you for taking the time to review our hotel. I am pleased that you enjoyed your stay. I am sorry to hear that the evening meal wasn't to your satisfaction, we pride ourselves on giving the best possible service and we hope to rectify this for you if you stay with us again. We look forward to...

Reviewed 14 January 2017

I just got back from a 4 night stay at this hotel and it was a very enjoyable experience. The rooms were cleaned immaculately, with comfortable beds and excellent shower/bath facilities. Food was excellent with a wide variety too choose from and they were also the biggest portions I have ever experienced at a hotel! The staff are extremely friendly,...

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Helpful?
1Thank Paul T
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Paul, Thank you for posting your review. I am delighted that you enjoyed your stay at the Best Western West Grange Hotel. Thank you for your positive feedback about the friendly service from our staff and our excellent food. We hope to see you again soon. Kind Regards Richard Popplewell

Milton Keynes, United Kingdom
Reviewed 5 December 2016 via mobile

Awful cheap mattress and paper thin pillows - suggest ditch the cost of the chair in the room and spend focusing on the important stuff like a decent bed to sleep in. Had to run shower for 5 mins before any hot water . Lowest air con would go is 23 degrees so very hot at night and constant hum...

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Helpful?
Thank Graeme P
rich198131, Manager at BEST WESTERN West Grange Hotel, responded to this review

Dear Graeme, I am sorry to hear that on this occasion you were disappointed with your stay. We Pride ourselves on giving the best possible service that we can and i am disappointed that on this occasion this did not happen. Will investigate the points raised to help correct and improve future guests experience. Kind regards Richard Popplewell

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about BEST WESTERN West Grange Hotel

Address: Cox's Lane, Midgham RG7 5UP, England
Region: United Kingdom > England > Berkshire > Midgham
Price Range: £53 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN West Grange Hotel 3*
Number of rooms: 46
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Also Known As:
Best Western Newbury
Newbury Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Grange Hotel staff and other travellers.
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Roermond, The Netherlands
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Doesn't matter whether your room is on the outside or inside of the hotel, you won't be disappointed.”
bannerman27, 12 Mar 2017 | Read review
“if you going for a quite weekend away make sure there is now Racing at Newbury”
31garyr, 29 Nov 2016 | Read review
“An upgrade gives a room with comfortable chairs for relaxing.”
jillr843, 28 Nov 2016 | Read review
“Go for an upgrade”
downlandsWorthing, 13 Nov 2016 | Read review
“On the back are better away from the road”
146ChrisP, 30 Sep 2016 | Read review
5 of 5