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The Tranquil Otter

Thurstonfield, Carlisle CA5 6HB England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (480)
Room & Suite (57)
Dining (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Tranquil Otter
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


Travellers' Choice
Self-catering Lodges by the Lake, with private hot tub, own boat and log burner and superfast broadband. We have one, two and three bedroom lodges. Great for a family break with a well behaved dog. Enjoy walking, relaxing, spa treatments in your lodge? Enjoy the open countryside then look no further. Book online, by email or phone.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Self-serve laundry
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Room features
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Hidden Gem
606Reviews11Q+A60Room tips
Traveller rating
  • 566
  • 32
  • 4
  • 2
  • 2
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Popular mentions
Dóri K wrote a review 12 Jun
Sheffield, United Kingdom26 contributions7 helpful votes
My partner and I spent 4 nights at the Fieldfare Lodge very recently and absolutely loved it. 5 minutes after arriving he already decided he wants to return in future at some point. The lodge is really well presented and well stocked with good quality items to cover most self catering needs. It is immaculately clean all throughout and the staff is very friendly. This lodge itself is really close to the lake, and there is always some sort of wildlife coming up to say hi, including ducks, geese and swans. The lake itself is quite big and we enjoyed a couple of trips out in the rowing boat despite windy weather. We will be looking to return for sure.
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Date of stay: June 2021
Response from Nicholas Kittoe, Owner at The Tranquil Otter
Responded yesterday
Thank you Dori, for your very kind review. We are looking forward to having you and your partner return in the future! Kind regards, Grace
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eligCheshire wrote a review May 2021
cheshire30 contributions30 helpful votes
Stayed here for 5 nights in Egret Lodge recently from end April. The lodge itself is spot on and has everything you could need. A 2 bedroom lodge with en-suite loo and shower room, with another bedroom at the other side of the living room with two bathrooms leading off it. One bathroom being a huge wet room with shower, the third has a sauna and a roll top bath (which I filled with cold water for a plunge pool!) The kitchen is very well equipped and you really don't need to take anything with you. The living room is comfortable with a view on to the decking and the lake (bring your binoculars). Outside there is a large decking with hot tub; table and chairs; there is a large grassed area to the lake. The lodge is quite private and not really overlooked. The place itself is very peaceful, and it was lovely to sit with a coffee (from the Tassimo machine) in the morning watching the wildlife on the lake. We had a lot of problems with the hot tub during our stay which after consultation with management was resolved to our satisfaction and the fact that it was resolved is one of the main reasons we decided to re-book for later on in the year. Before rebooking I did look at various other lodges with hot tubs but almost all that were on offer/available were like large caravan parks and very crammed together. So while this location is more expensive than others Tranquil Otter is indeed tranquil and if you like space and top of the range furnishings then this is the place for you.
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Date of stay: April 2021
Response from Nicholas Kittoe, Owner at The Tranquil Otter
Responded 1 week ago
Thank you for such a wonderful review. We are happy to hear you had a lovely stay. We would like to apologise again for the issues with the hot tub and are glad to hear that it was resolved to your satisfaction. It is fantastic news that you have decided to book with us again and we can't wait to welcome you back. Warm regards, Grace
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di_lee_6 wrote a review May 2021
Marrakech, Morocco4 contributions5 helpful votes
Our second visit to tranquil otter, and it definitely wont be the last. The lodges really are 5* we came for a girly weekend, my sister, my daughter and my 79 year old mum. Weve made some amazing memories to treasure forever. Other than food and drink, you dont need to bring anything else as its all provided for you and top quality too. We spent lots of time in the hot tub, and even a couple of trips out on our boat which was fun. Remember to order your food for the ducks and swans. We will definitely be booking again. Thanks Tazeem and your team. See you again soon
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Date of stay: May 2021Trip type: Travelled with family
Response from Nicholas Kittoe, Owner at The Tranquil Otter
Responded 1 week ago
We are thrilled to hear you had a great girly weekend! Looking forward to welcoming you all back to the Tranquil Otter. All the best, Grace
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Mark C wrote a review May 2021
Dumfries and Galloway, United Kingdom98 contributions76 helpful votes
Resided at the Heron lodge for a week in May.Apart from a couple of minor issues which were quickly attended to we had a fantastic stay.All three Rooms a good size,clean comfortable and 2 with en suite.Kitchen facilities excellent with all the necessary utensils and more to accommodate for those who like to knock up a few dishes.Which I did as I’m such a good 👨‍🍳😊.Lounge area exceedingly comfortable with ample seating arrangements and a good size dining table.Log burner with wood supplied(additional wood can be purchased) gave off a tremendous heat .Lounge is complimented by two doors(needed persuasion to open but the owner knows that) onto a large patio area incorporating a luxurious hot tub that easily fits 6 persons. The first night there will be a possibility that the hot tub will not be warm enough but due to COVID regulations etc they empty and clean after each booking.Which is understandable.They do mention this in their information e mail but I never read it. Something to take note off as my partner jumped in and jumped out as soon as looking like an iceberg(joking)The decking or patio area has adequate seating for all and a small but sufficient barbecue is situated conveniently near by.They do not supply a grill for chargrilling foods due to new cleaning regulations but a disposable chargrill is suffice.From the patio area via a gate leads to your own private boat nestling on the tranquil lake(alias the name I suppose)This you must take on the lake.Minimum effort where the oars glides you gloriously around the water as you dictate.Buy some duck and swan seed from the office or on line when booking and companions of these species will nibble away next to you.David Attenborough eat your heart out.😂Apart from the wild life majestically circulating around the boat if you feed them from your patio leading to the water you have so many bird life coming to you for their morning or afternoon munchies.Ducks,geese,swans and more.Yet again use food that you can purchase.Bread is not good.There is approximately a 1.75 mile walk around the lake through the forest which is great a must do.I think that’s enough from me.One recommendation take a few doggie biscuits for the owners dog called Leah she wonders around randomly is a beautiful cross and loves a wee munchie 🤩
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Date of stay: May 2021
Response from Nicholas Kittoe, Owner at The Tranquil Otter
Responded 1 week ago
Thank you Mark for such a fantastic detailed review! We would also like to thank you for pointing out the changes we have made due to Covid - 19 and are glad to hear that you enjoyed the wildlife.... Leah will definitely appreciate all the biscuits she can get! Best wishes, Grace
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Sharon A wrote a review May 2021
Steeton91 contributions113 helpful votes
Just wanted to thank the Tranquil Otter for our recent stay. We had a great time at Buzzard lodge, relaxing in the hot tub, rowing our boat on the water and exploring the walk around the lough. We stayed at Buzzard lodge for 4 nights in May. The 2 bedroom (4 person) lodge was perfect for me, my husband (who uses a wheelchair) and my mum. We had been looking for wheelchair accessible accomodation in a quiet location as we get used to lockdown restrictions lifting. The tranquil otter website was really helpful as each lodge has a virtual tour. I was able to look at all the lodges and decide which worked best for us. I also emailed and spoke to staff with questions before booking and in the run up to our stay. All queries were answered quickly. One thing that was a bit confusing was that Buzzard lodge is rated as M1 on the NAS access rating. This means it is suitable for someone that can use steps. I spent a while looking for the steps on the lodge virtual tour, to realise that the only steps were those from the outdoor deck to the lakeside. So don't be put off by the ratings guide. Buzzard included a bedroom that was big enough for a wheelchair to get in, an accessible main bathroom with the handrails we needed and also was closest to the lake so great views, especially from the outdoor deck. There was also enough space to wheel around the main living area once we moved a few things around. The outdoor deck could be accessed from outside by a ramp and also directly from the main lounge area. There is a fold down chair in the main shower, but we also requested a shower wheelchair when we booked. Parking for the lodge is about 10 metres away. We have a big estate car and it took a bit of time to work out the best way to park without encroaching into the space for the next lodge, but also leaving space for wheelchair access between the car and the lodge. Away from the lodge there is a walk around the lough. This took about 45 mins to walk around. Although the walk is level and wide enough for a wheelchair, it can get muddy and a bit bumpy. An all terain wheelchair or scooter would have no issues. The outdoor deck was great for relaxing and watching the wildlife. Lots of ducks, geese and a few swans as well. There were also lots of birds, including a woodpecker. We also heard the owl hooting on an evening. We ventured out for a few trips. I would recommend Watchtree Nature Reserve which has wheelchair accessible walks and also some great wheelchair accessible bikes for hire. Talkin Tarn also has a wheelchair accessible walk around the tarn.
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Date of stay: May 2021
Room Tip: use the virtual tours to get a good idea of the lodges layout and location
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Response from Nicholas Kittoe, Owner at The Tranquil Otter
Responded 4 weeks ago
Thank you for taking the time to write us a great review, we are glad to hear that the virtual tours on our website were useful to you and that you had a lovely time in Buzzard Lodge. Regarding the parking arrangements, we have thought and are thinking about what we could do to improve this without taking up all our green space with parking. So any ideas would be appreciated. We hope that you enjoyed your time here and in the local area, we would love to welcome you all back soon. King regards, Grace
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US$250 - US$470 (Based on Average Rates for a Standard Room)
the tranquil otter hotel carlisle
United KingdomEnglandCumbriaCarlisleThurstonfield
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Frequently Asked Questions about The Tranquil Otter
Which popular attractions are close to The Tranquil Otter?
Nearby attractions include Carlisle Cathedral (4.9 miles), Cumbria's Museum of Military Life (4.7 miles), and Tullie House Museum & Art Gallery (4.8 miles).
What are some of the property amenities at The Tranquil Otter?
Some of the more popular amenities offered include free wifi, free parking, and a hot tub.
Which room amenities are available at The Tranquil Otter?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at The Tranquil Otter?
Yes, free parking is available to guests.
What are some restaurants close to The Tranquil Otter?
Conveniently located restaurants include Romano Pizzeria, Whytes Cafe Bar, and Amato's.
Is The Tranquil Otter located near the city centre?
Yes, it is 0.03 miles away from the centre of Thurstonfield.
Are pets allowed at The Tranquil Otter?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to The Tranquil Otter?
Many travellers enjoy visiting Cartmel Medieval Village Priory (8.5 miles), Kirklinton Hall & Gardens (9.9 miles), and Priest's Mill (6.4 miles).
Does The Tranquil Otter have any great views?
Yes, guests often enjoy the lake view available here.
Is The Tranquil Otter accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.