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Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
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2,982 Reviews from our TripAdvisor Community

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Showing 2,873: English reviews
Fort Worth, Texas
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW via mobile

Reserved a king size bed in the room. When I arrived they did not have one avaliable. They moved me into a double twin. The staff tried to make it right but I was not staying long enough. I have stayed here before and did not have an issue.

Helpful?
Thank Mnako
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed yesterday NEW via mobile

This is a good hotel and have stayed a few times there, however the only let down is the location is not good other than for the hotel. Also not very handy that the bus stops so early so have experience taxi from t5. Other than this the rooms are really nice

Helpful?
Thank Judobas951
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW via mobile

A big big thank you to Slywia on reception for being amazing and just made our stay perfect. Very professional and extremely helpful. Great hotel for parking and a connection at T3 which was very accessible from there.

Helpful?
Thank SNutbeen
London, United Kingdom
1 review
Reviewed 4 days ago NEW

This place is amazing! Completely top notch food, very clean and stylish rooms, and a great bar with totally reasonable prices. The highlight of my stay here was the Staff. I've got to mention beautiful Sylwia! She was absolutely professional and super nice when checking me in. She even suggested a GREAT local pub when I asked about it and... More 

Helpful?
Thank kanesylvester
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Kanesylvester Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith More 

Andover, United Kingdom
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 days ago NEW via mobile

My Daughter and I stayed in this hotel the night before our early flight. It was very smooth. Reception staff were very friendly. The room was very clean and comfortable. The transfers were easy. The only thing we found was the food was expensive but tasty. Would definitely stay here again. Thank you for making our stay enjoyable.

Helpful?
Thank Romerotaylor
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Romeraotaylor Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith More 

Boston, Massachusetts
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 days ago NEW

I would have rated this 4 stars had it been actually at the airport. The bus right isn't long (20 mins), but if you miss one it's at least 30 mins wait. This is a drag if in transit anyway. Location is as important as the services on offer, frankly. But the services are very good. Nice rooms, good restaurants... More 

Helpful?
Thank 627pw2015
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear 627pw2015 Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I am sorry that you were not aware that we are a short bus ride from Terminal 5. We remain one of the closest hotels... More 

New Forest, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Good stay but busy hotel. Being HH members we actually got the upgrade associated with the membership. Great room with executive access. Restaurant let them down badly. Waited ages for a mediocre meal with rubbery steak & overcooked chips. No waiters even bothered to ask if all was ok. On a Sunday this is the only one open so no... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MCSC2014
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear MCSC2014 Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I am sorry you were not happy with the quality of your steak or the way in which the team handled your disappointment and will... More 

thedestinationlounge
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW via mobile

We asked the hotel to provide a car to collect us from terminal 2 - waited an hour for the driver and chased with the hotel several times confirming we were in the correct place - told 4 minutes away etc but it never arrived so we got a taxi instead (£35 for four adults and two babies - should... More 

Helpful?
Thank thedestinationlounge
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear thedestinationlounge Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith More 

Level Contributor
6 reviews
4 hotel reviews
Reviewed 1 week ago via mobile

This hotel is perfect for heathrow terminal 5 and even though you are close you get a great night sleep. The night I stayed there was a function on that took over the main areas of the hotel and the party was still going on even after I checked out at 4am. That being said I heard nothing while in... More 

Helpful?
Thank Stephen H
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Stephen H Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith More 

Level Contributor
9 reviews
Reviewed 1 week ago via mobile

Very nice hotel. Was lovely to be upgraded to the executive suite, wish I'd had the time to use the lovely bath in the room. Although the robe was nice in the morning. Only fault is the £7.50 for a portion of chips, I know it's London but still.

Helpful?
Thank Kelly F
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Kelly F Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels. Kind regards Meredith More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Region: United Kingdom > England > Berkshire > Slough > Colnbrook
Price Range: £82 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport Terminal 5 staff and other travellers.
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Questions? Get answers from Hilton London Heathrow Airport Terminal 5 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth the upgrade to executive”
 of 5 bubbles bobattheeagles, 23 Nov 2016 | Read review
“Exec level rooms area all nice and have shower and bath.”
 of 5 bubbles carloso19, 11 Nov 2016 | Read review
“Ask for one away from the runway”
 of 5 bubbles retiredteacher16, 2 Nov 2016 | Read review
“All rooms have triple glazing and are very quiet”
 of 5 bubbles Bardrew, 1 Nov 2016 | Read review
“Choose a room near the lifts or face a long walk”
 of 5 bubbles mikeromeofoxtrot, 30 Oct 2016 | Read review
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