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Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
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3,148 Reviews from our TripAdvisor Community

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Showing 3,032: English reviews
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Gambier, Ohio
Reviewed 2 days ago NEW

No water on arrival No wakeup call Cabby from airport ripped me off despite phone assurances from hotel to contrary Great shower; comfortable bed; with high prices given the service flaws. I would look elsewhere next time British air forced me to spend night at Heathrow

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Peter R
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 20 January 2017 via mobile

I have read lots of reviews about this hotel and many people complain the hotel is not actually at Terminal 5. I booked on the Hilton website where the location is very clearly shown. There is only 1 hotel actually at T5, which is the Sofitel. I have stayed there, but I prefer the Hilton. The Hotel Hoppa bus is...

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2Thank TheBishopsAvenueN2
About Hotel's Favourite Review
Meredith B, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear The Bishops AvenueN2 Thank you for placing your review on tripadvisor and for sharing your comments. I was delighted to read you enjoyed your stay and I know the team will be very pleased as well. I'd love to meet you when your next in the hotel, if you have the time. I do hope we have the pleasure...

Langley City, Canada
Reviewed 2 days ago NEW

Beautiful rooms, great staff and convenient location. Great value and would certainly return. Our only regret was that we did not arrive early enough to enjoy the beautiful pool and spa area. Would not hesitate to recommend this hotel - loved it.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Barbara K
Cardiff, United Kingdom
Reviewed 4 days ago NEW

We had 3 twin rooms with access to the executive lounge. Well worth paying for. We were able sit together all evening with a drink before going to our respective rooms. The rooms themselves have been refurbished and all had a bath and separate showers. If travelling from terminal 5 would definitely use this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Vivienne T
Milwaukee, United States
Reviewed 4 days ago NEW

This hotel is very nice, and although it is one of the closest to the airport, it still took 15 or so minutes to get there on the "hoppa" bus. Made for an interesting journey back to the airport to catch the tube into the city (and back, had to take a taxi because the hoppa bus had stopped running...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 750jeanninel
Maldon, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed before flying . Tried the Indian restaurant very good . Room good . Bar also good .car park over priced . Impressed with check in and out . Will def stay again . One moan Wine list limited . But on the whole still ok

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Thank adboperations
London, United Kingdom
Reviewed 1 week ago

We arrived late (I flew in from Iceland to Gatwick with early flight to Rome next morning from Heathrow) and we cannot fault this hotel. The only gripe we have is that we only got to spend a short few hours there!! Thought it was a lovely touch providing coffee for ungodly early risers... lifesaver!!

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Thank TanjaLondon
Dubai, United Arab Emirates
Reviewed 1 week ago

Used the hotel for a day stay - bed was v comfortable and the room was clean. Enjoyed the potato wedges and olives with our drink at the bar. Our flight was from T3 - the hotel bus does not go to this terminal - need to take the Hoppa bus to the Heathrow Express station and take the train...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 624radhikap
Dallas, Texas
Reviewed 1 week ago

Restaurant food is superb. Rooms very modern and clean. Very quiet even being so close to airport. Great customer service. Please note that although named T5, hotel is a 15 minute shuttle ride, however shuttle can be taken for a small fee.

Review collected in partnership with Hilton Hotels & Resorts
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Thank merisa t
Clarksville, VA, United States
Reviewed 1 week ago via mobile

It's not on the airport. So you have to take a hoppa bus. While you can supposedly buy a hoppa ticket online this never works so the kiosks are the best bet just after you leave security and before you go outside the terminal. Do not buy it that the buses take credit cards so you can buy your ticket...

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Thank Joey H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Region: United Kingdom > England > Berkshire > Slough > Colnbrook
Price Range: £82 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport Terminal 5 staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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