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Brae Hotel

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27 Reviews from our TripAdvisor Community

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Showing 27: English reviews
richmond
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 September 2016

Initially, we called in for coffee on our way to Hillswick. Although the exterior of the building is not particularly exciting, the entrance lobby/reception is a very cosy place to sit and drink coffee - so much so, that we did on four different days. We also chose to eat here on two evenings instead of the hotel we were... More 

Helpful?
1 Thank ferroequine
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 August 2016 via mobile

Two colleagues and me stayed at this hotel for two days. It is a good clean hotel with a few quirks in that it looks modern in some areas but also a 80's through back in others. Overall okay for business but if you were paying for it yourself you would want more for the money. Breakfast was okay too.

Helpful?
Thank George C
Manager M, Manager at Brae Hotel, responded to this review

Hi George Many thanks for taking the time to review us on tripadvisor, without real guest feedback it is hard to improve what we do. We are glad that you enjoyed your stay overall and that breakfast was also to your satisfaction. As you pointed out on your review the hotel has been updated in certain areas and is awaiting... More 

Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 July 2016

Viisted the Brae hotel for dinner on Sunday 24 July 2016, the hotel was spotless the ambience was very nice. The meal we enjoyed was the carvery very nicely cooked with good service. The staff were very friendly and polite. Will certainly visit again.

Helpful?
Thank Terry E
Manager M, General Manager at Brae Hotel, responded to this review

Hi Terry and many thanks for taking the time to review us on here. The whole team is delighted that you enjoyed your Sunday carvery with us, when we receive positive feedback it makes all the hard work worthwhile, We look forward to welcoming you again Best Wishes More 

Newbury, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2016

Only place we were able to book in the area. Prices clearly aimed at oil companies. Fairly modern place (1980s?). It was fairly empty when we were there - the (few) better places around were fully booked. We didn't have dinner; breakfast was OK. We were cycling so had little choice without too many extra miles, but if in a... More 

Helpful?
Thank mildaledrinker
Manager M, General Manager at Brae Hotel, responded to this review

Dear Mildaledrinker Many thanks for taking the time to write a review on Tripadvisor as without genuine feedback we cannot improve on what we do. This review is a little tricky as there is not too much detail into exactly why you would not coose us again. We are glad that you enjoyed breakfast with us and it is a... More 

Peterhead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2016

Great well run hotel with nice rooms and great food, staff very friendly and helpful, great views and scenery. Great lounge bar with loads of friendly local people and if you are there to see the fire festival that will be magic.

Helpful?
Thank f6drb
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 March 2016 via mobile

I've been living in the Brae Hotel since November 2014 whilst working at Sullom Voe Oil Terminal. Good clean rooms cosy, the food is excellent and the variations / selection good, the seafood choices are tremendous as the should be as everything's fresh and extremely tasty. The staff are very friendly and nothing's ever a bother to them. The adjacent... More 

Helpful?
1 Thank Iainmilne
Girvan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2015

I stayed in brae hotel for three weeks for a job at sullom voe terminal and i can honestly say its the best food i have had in years the food is cooked fresh im feeling hungry just thinking about it. The hotel staff are really friendly and are willing to help you with anything you need there is a... More 

Helpful?
1 Thank John L
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2015

Great hotel. Very convenient for Sullom Voe terminal. Very responsive to guests needs, great food and a good choice of 4 or 5 meals each night. Nice clean rooms and very comfortable beds. Good size tv's and sky sports in all rooms.

Helpful?
4 Thank Rob T
Manager M, General Manager at Brae Hotel, responded to this review

Hi Rob and thank you for the feedback It is only with genuine and honest feedback are we able to learn and move forward in exceeding customer care and delivery of service to our guests. I along with the team are very happy that The Brae Hotel met your expectations and hope to see you again soon. Tyrone Fitzgerald General... More 

Barnsley, United Kingdom
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 August 2015

I stayed here twice in August as I was working at the Shetland gas plant. I eat in the restaurant 1 night on the first night, the food was edible but not great, I was the only customer in the restaurant at 8 pm and the waitress who seemed more interested in her phone did not even offer me a... More 

Helpful?
Thank thegalleyman
Manager M, General Manager at Brae Hotel, responded to this review

Hi and thank you for the feedback, its only with honest genuine and constructive comments are we able to learn and move forward with customer service delivery. I have read your review and will discuss the issues raised by you with the staff later today, I thank you once again and hope to see you again soon. Tyrone Fitzgerald General... More 

Hawes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2015

I did not sleep in the hotel but regularly ate there during my 10 days stay. I found the staff excellent with their service and hospitality. I was welcomed every evening with friendly smiles and helpful information. They contributed greatly to the pleasure I had in visiting the Islands, meeting their people, and understanding their way of life. Unforgettable hospitality.

Helpful?
1 Thank Christopher F
Manager M, General Manager at Brae Hotel, responded to this review

Hi Christopher and thank you for taking the time in placing your review on your most recent stay with us. Its only with honest genuine feedback are we able to learn and move forward in customer care and service delivery. On behalf of the team I would like to thank you for the comments you have left and return the... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Brae Hotel

Address: A970, Brae ZE2 9QJ, Scotland
Region: United Kingdom > Scotland > Shetland Islands > Mainland > Brae
Price Range: £122 - £126 (Based on Average Rates for a Standard Room)
Number of rooms: 36
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Questions & Answers

Questions? Get answers from Brae Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 245 great view of the water”
 of 5 bubbles johnlL132SY, 7 Oct 2015 | Read review
“I didn't sleep in the hotel - but I have an impression that the rooms were very good.”
 of 5 bubbles 671christopherf, 26 Aug 2015 | Read review
“This hotel is mainly used by oil workers”
 of 5 bubbles Jksvg, 18 Sep 2014 | Read review
“Never choose this hotel.”
 of 5 bubbles 391kathleenm, 21 Jun 2014 | Read review
“Book early as it is an extremely busy hotel.”
 of 5 bubbles DerekC460, 23 May 2013 | Read review
5 of 5