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We stayed here recently for a night when we went to Twickenham for the rugby. We got upgraded to an executive room which was very nice and well apportioned. Our room also had a balcony area (we didn't use this as it was the middle...More
Thank Pieter B
Response from Pedro D, General Manager at Holiday Inn London - Brentford LockResponded yesterday
Fabulous to hear from you and thank you for sharing your positive experience with us.
Being close to Twickenham rugby stadium makes us a fans favourite for either sporting or music concert enthusiasts.
I can understand it’s a bit cold at the moment to take...More
I came to London for business trip and stay here from 4 nov - 9 nov 2017. Location of this hotel is really good because not too far from airport. And staff really helpful, on 6nov i remember i really need to copy some of...More
1 Thank A TripAdvisor Member
Response from Pedro D, General Manager at Holiday Inn London - Brentford LockResponded 4 December 2017
Thank you for sharing your experience with us and.....you’re very welcome and happy to have helped you.
I will certainly relay your appreciation to my nights team and thank you for recognising his efforts.
See you again soon,
Pedd da Silva
I've been staying overnight here for many years now when visiting friends. The staff are always friendly and acknowledge my IHG status. The rooms are clean and I always get a good nights sleep. To top it off, the shower pressure is outstanding! Thoroughly recommended.More
1 Thank pjhtravels
Response from Pedro D, General Manager at Holiday Inn London - Brentford LockResponded 1 week ago
Fabulous comments and thank you for sharing your experience with us.
Firstly, welcome back!! Always great to see our regulars returning and even better my front desk team keep on impressing you and rightfully so.
Appreciate the lovely comments about how clean our rooms are,...More
Convenient and pleasant stay, lovely breakfast in the morning and a mini Starbucks in the lobby was a bonus. Was able to park in the underground car park. Situated right on the lock and great conference facilities.More
Thank Hanna K
Response from Pedro D, General Manager at Holiday Inn London - Brentford LockResponded 4 weeks ago
Fabulous to hear from you and thank you for sharign your experience with uis.
Yes, we are proud to have our very own Starbucks and happy to read that you enjoyed our breakfast offering. We have made some small tweaks since then to ensure we...More
I believe in details...especially if I'm a spire elite member and used to travel a lot. Got 2 rooms for my family. I had to wait 5 min at check in as the person was busy checking in a group. In the rooms there was...More
Thank Paolo M
Response from IHGService, Guest Relations Manager at Holiday Inn London - Brentford LockResponded 20 January 2018
Hi Paolo M!
It was our pleasure hosting your stay, and thanks for sharing your thoughts! While we're glad that your stay was satisfactory on most part, we're sorry about your unpleasant check in experience, lack of bottled water, and dismay on the state of...More
Yes but limited. Reserved spaces are for guests that are having a function at the hotel. When we stayed it wasn't possible to reserve a space. Good hotel. We have always enjoyed our stay there. Great breakfast