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Holiday Inn London - Brentford Lock

PricelineUS$148*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$293*
US$148*
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US$150*
US$150*
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Holiday Inn London - Brentford Lock
Holiday Inn London - Brentford Lock
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627 Reviews from our TripAdvisor Community

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Showing 587: English reviews
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Reviewed 1 week ago via mobile

This trip I am actually reviewing the hotel as most holiday inn have stayed have the same standard. However this visit my safe broke in my room and the management team sorted it within thirty mobile minutes, drilling into it, and getting my wallet. They then offered free upgrade next stay and 10,000 points without being prompted. So they went...

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Helpful?
1Thank Robin C
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for taking the time to share your experience with us. It's brilliant to read how my team were decisive in resolving this stressful situation for you and then providing a means of apologising for the distress without prompting....excellent and the way any situation should be handled. Hope to see you again and apologies again for the delay on...

Lincolnshire, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Modern, well presented and ideally located Holiday Inn, with some of the most pleasant and hard working staff I have encountered. Stayed overnight here to attend an event at the Twickenham ground. Found the hotel to be extremely clean and well presented without the usual signs of over use and wear and tear. Arrived earlier than the advertised check in...

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Helpful?
Thank richard1592015
About Hotel's Favourite Review
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Brilliant and thank you for bestowing the best compliment heard all year. Reading out your review this morning to my team, there were smiles from ear to ear. This no doubt will give my team the motivation to aspire to even higher heights. See you again soon. Pedro da Silva General Manager

Warminster, England, United Kingdom
Reviewed 3 weeks ago

As a regular business traveller, and Holiday Inn loyalty card holder, I get to see many, many hotels - but this is stand out brilliant. OK so it was an upgrade to an executive room on a FOC bonus night - but it was still a cut above the rest. Excellent room, size and quality of fittings, secure parking (didn't...

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Helpful?
Thank Jon E
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for sharing your experience and it's a humbling compliment that makes me so proud of my team. I agree, our executive rooms overlooking the grand canal is an enviable attraction on to our hotel and you can see why. Thank you too for the comments around breakfast, we have recently upgraded our offering and great to see it's...

Chester, United Kingdom
Reviewed 21 April 2017

Stayed here while on business, I arrived late due to the fire at Euston Station to a friendly reception. The room was great (First floor, room 140), which had a balcony and overlooked the lock. A separate desk with a comfortable chair, so great to sit at while completing a report. The only gripe was that the phone in the...

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Helpful?
Thank Mick W
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Great to hear from you. Firstly, glad you arrived safely after a hectic time at Euston to be welcomed by a bedroom with the best views of the Grand Canal. My apologies for the telephone not working, will look into that straight away. Reassuring that you found the open lobby facilities relaxing and that the menu choices gave you plenty...

Bristol, United Kingdom
Reviewed 20 April 2017

My husband and I stayed here for 2 nights as a base for a weekend trip to London and to watch the rugby at Twickenham. We had managed to find a great deal on Superbreak which included breakfast and a dinner allowance at the hotel restaurant for the first night of our stay. The hotel is clean and well decorated....

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Helpful?
Thank Hannah_W_M4
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Fantastic to hear from you and appreciate the raving review. We are ideally located for matches/events at Twickenham and a popular destination. Great to hear that we exceeded your expectations from a food perspective and delighted you with the tasty options we serve. I've taken your comments on board for breakfast too, so when you are next in you will...

Everywhere
Reviewed 19 April 2017

Helpful staff, but looks pretty tired. Everything looks a bit shabby. Gym is pretty weak, and looks like an afterthought in order to tick the box. Novotel down the road is more modern and better equipped for the same price, and the nearby Hilton although more expensive is more stylish. Good beer in the nearby pubs.

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Helpful?
1Thank Billandhistravels
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Great to hear from you and appreciate the honest review and comparison to other hotels in the area. Firstly, appreciate the service we give exceeded your expectations. I guess we are on the same wavelength as we are currently looking into plans in refurbing our rooms to match our highly personalised team. More updates to come, so keep your eyes...

Reykjavik, Iceland
Reviewed 5 April 2017

Great hotel, good value for money. Close to pubs and shops. Breakfast was ok but could have been better. Staff was very nice, clean rooms and spacious. Nice outside area and lobby was very nice. Refrigerator in room which was great.

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Helpful?
1Thank Brynjar E
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your positive and honest review. Appreciate your compliments around the cleanliness and excellent service expressed by my team. Dissapointed that you felt the breakfast was ok.... so please do let me know the areas we can improve on. See you again soon. Pedro da Silva General Manager

Reviewed 4 April 2017 via mobile

I stayed for 3 nights and had a very nice stay. Beds are cozy, rooms are not small and the staff helpfull and friendly. Also the price is not bad. This is not a great location if you will be going to visit downtown London alot, you will have to take a bus and then the underground train. It takes...

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Helpful?
1Thank kolbeinn b
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Appreciate the 5 star review and your honest feeeback. Our purpose built rooms gives us the advantage that all our standard rooms are the same size and the new investment of beds across all our room categories, has clearly paid massive dividends in our guests keep returning for a great night sleep. See you again soon. Pedro da Silva General...

Cary, North Carolina
Reviewed 31 March 2017 via mobile

Stayed here for a week during a business trip. It was conveniently located to my office, maybe far from Downtown but closer to the airport. It depends where you need to be at the end. I was impressed that for European style they had good sized rooms. The furniture was new and everything was clean and working well. Rooms include...

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Helpful?
1Thank jpllanos
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your fab review. Great to read that we delivered our promise in providing the most comfortable rooms whilst also offering a great breakfast offering. See you again soon and appreciate the time taken to let us know about your experience. Pedro da Silva General Manager

Chicago, Illinois
Reviewed 19 March 2017

Stayed at this hotel during our recent trip to see the greater London area - would recommend for both location, cleanliness, friendliness of staff and amenities. It is close to the Underground and only about a 20 minute ride on the subway into downtown. There are a number of pubs and restaurants nearby and it is relatively quiet.

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Helpful?
1Thank George H
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you very much for your positive review. It's gives me great pride that the levels of cleanliness and friendliness that my team deliver are achieved at a high level and consistently. Welcome you back soon. Pedro da Silva General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 

Additional Information about Holiday Inn London - Brentford Lock

Address: Brentford Lock Commerce Road, Brentford TW8 8GA, England
Region: United Kingdom > England > Greater London > Brentford
Price Range: £85 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Brentford Lock staff and other travellers.
13 questions
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Wolverhampton, United Kingdom
5 months ago
5 months ago
Wolverhampton, United Kingdom

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Questions? Get answers from Holiday Inn London - Brentford Lock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 140, perfect with a balcony (equipped with table and two chairs) overlooking the Brentford locks - would be great in the summer!”
82mickw, 20 Apr 2017 | Read review
“request a quiet room on upper floors if you can, overlooking the lock.”
  • view from our room no.326
Hannah_W_M4, 20 Apr 2017 | Read review
“Canal view”
804PeteR, 1 Feb 2017 | Read review
“not the top floor”
Trudy-uk, 25 Jan 2017 | Read review
“Ask for the upgrade to executive, well worth it”
buddha34, 5 Dec 2016 | Read review
5 of 5
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US$148* /night
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Prices are for 1 room, 2 adults
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