Aberdeen Airport, Sure Hotel Collection by Best Western
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Aberdeen Airport, Sure Hotel Collection by Best Western

Farburn Terrace, Dyce, Aberdeen AB21 7DW Scotland
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Room & Suite (83)
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About

3.5
#5 of 6 hotels in Dyce
3.8 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
The hotel features 200 bedrooms, restaurant, public and private bars, large car park and complimentary WIFI. Location is key! We are ideally located for Aberdeen Airport which is only 2 miles away with a hotel courtesy shuttle bus available and we offer a range of convenient ‘park and fly’ packages. Dyce Train station is a short walk away providing quick access to the city centre and we are only a 5 minute drive from Aberdeen’s new TECA arena. The Aberdeen Airport Dyce Hotel is an ideal location for business, pleasure and social events with over 70 golf courses within an hour’s drive of the hotel and we boast one of Aberdeen’s largest hotel dance floors at over 100 Sq metres.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Non-smoking hotel
Shops
Wifi
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Desk
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English, Russian, German, Hindi and 4 more

Location

Farburn Terrace, Dyce, Aberdeen AB21 7DW Scotland
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 44 out of 100
44
Dyce Airport
565Reviews4Q+A99Room tips

Reviews
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Detailed Reviews
Heather0502 wrote a review Jan 2020
Aberchirder, United Kingdom23 contributions53 helpful votes
4.0 of 5 bubbles
Decided on the Hallmark hotel via an itison offer. First impressions on arrival were a little daunting but the overall experience was pleasing. Staff at reception were helpful and attentive. Rooms were clean and cosy. Bar and reception areas were good and staff pleasant. Food served in the bar area was tasty and very reasonable priced. No shuttle service to and from the airport at weekends but with contact with Danny the Manager this was kindly rectified and very much appreciated. Would certainly consider staying at the Hallmark hotel again.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DannyT2027, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 13 Jan 2020
Hi Heather0502 Many thanks for your review and i am glad that i was able to assist you with your transport needs. Its always to great to read that the team deliver on being the home of great hospitality and whilst the outside of the hotel is not the most visually appealing its great to hear that you enjoyed your stay once in the hotel I look forward to welcoming you back again and hope that you enjoyed your trip
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chrisstewart9 wrote a review May 2022
Ellon, United Kingdom35 contributions47 helpful votes
4.0 of 5 bubbles
After a flight cancellation, we were put up overnight at this hotel along with approximately 150 other passengers. The staff dealt with the sudden influx of guests in a calm, efficient and friendly fashion. Our room was simple but clean and comfortable and the food was good and plentiful. But the best aspect of the hotel was the staff who, without except, were helpful and professional and went about their business with smiles on their faces. After a stressful day waiting in vain for our flight they made us all feel welcome.
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Date of stay: May 2022
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danny Turner, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 6 Jun 2022
Good Afternoon, Many thanks for your kind review after what was an unpleasant day for you and all those concerned whos holiday did not start like you had hoped. It was our pleasure to be able to accommodate you and all those passengers effected and give you the best service that we could to try and alleviate some of the stress that you had encountered that day and for us to offer early breakfast the next day before you finally got to head off for some Sunshine
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Mark B wrote a review Dec 2020
5 contributions6 helpful votes
3.0 of 5 bubbles
Stayed again at Aberdeen Hallmark following COVID test prior to going offshore tomorrow. Hotel is tired but staff are excellent and food is great. Portions, choice and service is very good considering the large number of people being catered for on a daily basis.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danny Turner, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 16 Dec 2020
Good afternoon and thanks for taking the time to leave a review which is much appreciated. Great to hear as always that the team made you feel welcome and made you feel at home during these uncertain times and the team and I are aware of how difficult it must be for you all to leave loved ones to head off shore. Thank you for your feedback on the food and service which we have tried to continually improve and change to ensure we are offering a large selection of freshly cooked meals to cater for all our guests needs Have a safe trip and a merry Christmas
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West The Pest wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
We attended the Hogmanay Gala at Hallmark Hotel Dyce. It was so relaxed but run very efficiently. 'Hubby' was being nosey and looked into function hall. Next minute he was invited in, shown where he was sitting and explained the rules about getting a free bar which was available until 1230am. Any queries were clarified in a polite way.

The food was very good with a good plateful given for each course and it was hot. The tables were well laid out with plenty of room. The dance floor was big enough to incorporate the majority of the guests.

The staff were constantly available, approachable and were always tidying up your table.The bar staff were very friendly and accommodating. The bar had a wide range of drinks available.

The function had a very mixed age group but the DJ always managed to get people onto the dancefloor and encouraged requests.

A very quiet overnight stay with late breakfast and late checkout available at no extra cost. You could eat as much as you wanted and food containers were always being refilled.

The room was very spacious, clean and cosy with a huge comfortable bed. My only suggestion is that the hotel upgrades their bathrooms but this has nothing to do with the overall enjoyment of the occasion.

I've been at Hogmanay Galas in Inverness and Ireland but The Hallmark Dyce was definitely the best. I'm awaiting the advertising of this year's gala.

Thanks to everyone who helped make Hogmanay 2019 such an enjoyable, memorable night.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DannyT2027, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 13 Jan 2020
Hi Westthepest, Many thanks for your kind review which is greatly appreciated and great to hear that you enjoyed the Hogmanay event here at the hotel. We are grateful to be part of our guests festive parties and great to hear that we delivered on being the home of great hospitality. I look forward to sharing your feedback with the teams and we hope to welcome you back again soon Kindest regards
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Eileen M wrote a review Jan 2020
Aberdeen, United Kingdom20 contributions51 helpful votes
5.0 of 5 bubbles
My family stayed at this hotel on Friday 24 January and had a great time. We booked an Itison deal at the last minute and it was great value for money. The rooms were tired and could do with a freshen up but they were clean and spacious. The two girls on duty Claire and Vikki could not do enough to help us on arrival, especially trying to sort out a travel cot and bedding. Vikki was our waitress for dinner and continued to be efficient and friendly the whole evening. Osker the chef did not let us down either. We had a variety of dishes, all presented well, piping hot and delicious. Will definitely be back.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DannyT2027, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 6 Feb 2020
HI 458eileenm Many thanks for your review which i look forward to sharing with the team. Its always fantastic to hear such great comments regarding the team. We look forward to welcoming you back again soon
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Ben Scott wrote a review Nov 2020
1 contribution
5.0 of 5 bubbles
first ever review, pulled up and thought oh my god, not the most visually attractive but once inside met by a lovely receptionist whom explained the current procedures and safety tips, swiftly checked into a larger than expected room with a TV & large bed. Room was very clean and additional sanitising wipes available too. Ordered meals through the hotels Whats app and all meals were large in size, fresh and hot.
Only down side was no cooked breakfast although they did give me porridge pot when i requested.
Felt safe during these times and i was well looked after and made to feel welcome.
Not easy leaving family to mobilise to go offshore and cant be easy for the hotel staff but thanks to you all and see you again in 2 weeks
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Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danny Turner, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 16 Dec 2020
Many thanks for your kind review which was great to share with the team. We are glad that you felt safe and comfortable during these times before leaving to work off shore. Its great to hear that whilst we are not operating as we normally would you enjoyed your stay and found our large room service menu to your liking Have a safe trip and a good Christmas and we hope to see you again soon
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teammarshalll wrote a review Apr 2022
Dalgety Bay, United Kingdom112 contributions64 helpful votes
5.0 of 5 bubbles
Staff so welcoming and friendly our stay started off great and only got better. On the app you can bid on an upgrade if one is available for your dates for a fraction of the cost which is a great idea. Car parking is available on site. We booked 2 rooms both were huge, spotlessly clean and had all the facilities required for a comfortable stay. We had a suite which was huge with a separate living area and comfy Super king bed. The bar area has a snooker table in it, although closed at 10pm it was made available to residents. Great Location, we were going to P&J Live which is only a 20minute walk away, also convenient to a Tesco Metro and Greggs, if required. It was Dads 50th Birthday and the hotel went above and beyond. The hotel put birthday banners on the door and in the room with a birthday card, which we did not expect and this made our trip extra special. A Massive Thank You to all Staff involved, you helped make this a birthday he will not forget. Will not hesitate to rebook if we are in Aberdeen again, Highly Recommend.
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Date of stay: April 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danny Turner, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 29 Apr 2022
Hi teammarshalll, Many thanks for your feedback and review. It is very much appreciated and great to read your positive comments and share with the team. We enjoyed being a small part of your birthday celebrations and that we could make your stay a little more enjoyable. And the team did comment your Dad did not look a day over 49! We look forward to welcoming you back again
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Kevin B wrote a review Oct 2021
Glasgow, United Kingdom33 contributions33 helpful votes
5.0 of 5 bubbles
I stayed at the property and had the privilage of staying in the suite which for the price I paid was extremely good value. The suite has a vast amount of space for relaxing living and generally enjoying the room. My only criticisim of my stay was that you enter my suite through the bedroom and not the living area this too me is back to front, and when you are in the room the door between the living area and the bedroom area is an old door and when closed makes you belive that you are not in a suite but either a single room or living/reception area.
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Review collected in partnership with Best Western
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danny Turner, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 1 Nov 2021
Hi Kevin Thank you so much for the kind review. Its great to hear that you enjoyed your stay and found us to be value for money. Your comments regarding the entrance to the suite have been noted and as a result we have installed a lock to the living area and will now use this as the main entrance to the suite as the point you raise was very valid and makes perfect sense Thanks again for bringing this to our attention and we hope to see you again soon
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Jackie B wrote a review Feb 2020
Forres, Scotland, United Kingdom5 contributions4 helpful votes
1.0 of 5 bubbles
We have stayed at this hotel on numerous occasions and never had problems but apparently the hotel has been taken over and the standards have dropped severely.

The room was cold and the radiator is noisy. The standard double bed is 2 beds zipped together with big knots sticking out. The bathroom had hairs and dust on the floor and we had no towels

Disappointing visit and we will not be returning again

The staff were also unfriendly and unhelpful
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Danny Turner, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 4 Mar 2020
Hi Jackie B Many thanks for your review which is concerning to read and is certainly not the Hallmark standard that we will accept. I am sorry that the room left you feeling disappointed upon arrival that the room rate paid was not for the room type that you desired. Please be assured that cleanliness, guest satisfaction and safety are at the fore front of everything that we do. Your review has been discussed with the team to ensure that a repeat does not occur again. Should you be in the area again please contact me directly at the hotel to allow me to restore your confidence. Kind regards Danny
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kiptic wrote a review Jan 2020
paisley galsgow395 contributions92 helpful votes
2.0 of 5 bubbles
This hotel is in need of some work . The rooms are dated and full of webs blood stained walls and light shades fallen apart.
The breakfast is one of the poorest about fatty bacon bean tray dried up fried eggs like rubber,things not looking good for this chain
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DannyT2027, General Manager at Aberdeen Airport, Sure Hotel Collection by Best Western
Responded 13 Jan 2020
Hi Kiptic, Many thanks for your review as concerning as it is to hear your feedback. Please accept my apologies as these are not the standards that we will accept nor strive for. I have shared your feedback with the teams for immediate actions as cleanliness is key to our bedroom delivery. I have personally spent time with the breakfast teams to ensure that there is no repeat of the poor standards that you encountered. Many thanks for bringing to my attention Kind regards
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stevejacks asked a question Jul 2021
5 contributions4 helpful votes
Is parking still available
Answer from Danny T
Hi Yes we have a large car park which is payable at reception.
hawmin asked a question Oct 2019
Edinburgh, United Kingdom2 contributions1 helpful vote
Can you leave your car for 2 weeks until you come back from offshore
Answer from Danny T
Hi, Yes we offer long stay car parking which is payable at reception
amanda M asked a question May 2019
Dundee, United Kingdom32 contributions12 helpful votes
Hi can anyone tell me what time the hotel bar closes please?
Answer from Danny T
Hi Amanda, the Glen bar closes at 11pm. The function bar dependent upon the event closes at 12.30am. Residents may use the bar using room charges 24hrs Kind regards
jackie c asked a question Oct 2016
Dundee, United Kingdom25 contributions25 helpful votes
How far from airport
Answer from peter j
Buckie, United Kingdom71 contributions124 helpful votes
they have a courtesy bus but only runs at certain times of the day,we had to get a taxi,£8,5 minutes to airport
Kevin B wrote a tip Jun 2022
Glasgow, United Kingdom33 contributions33 helpful votes
5.0 of 5 bubbles
"All the rooms are pretty spacious but if you are looking for a little more comfort then don't be afraid to upgrade, well worth it."
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Graeme B wrote a tip Nov 2021
3 contributions3 helpful votes
5.0 of 5 bubbles
"If you want stay in great hotel be sure book this one"
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Poppy P wrote a tip Mar 2020
1 contribution
5.0 of 5 bubbles
"Quieter rooms at the front of the property as there is a railway at the back."
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Atherton wrote a tip Nov 2019
1 contribution
1.0 of 5 bubbles
"Go to a different hotel"
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William B wrote a tip Sept 2019
Stenhousemuir, United Kingdom239 contributions108 helpful votes
5.0 of 5 bubbles
"Ask receptionist when booking."
Read full review
Not the right property for you?
There are more places to choose from in the Dyce area.
ALSO KNOWN AS
menzies dyce hotel dyce, menzies hotel dyce
FORMERLY KNOWN AS
Hallmark Hotel Aberdeen Airport
LOCATION
United KingdomScotlandAberdeenshireAberdeenDyce
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ABERDEEN AIRPORT, SURE HOTEL COLLECTION BY BEST WESTERN - Reviews, Photos

Frequently Asked Questions about Aberdeen Airport, Sure Hotel Collection by Best Western
What are some of the property amenities at Aberdeen Airport, Sure Hotel Collection by Best Western?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Aberdeen Airport, Sure Hotel Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Aberdeen Airport, Sure Hotel Collection by Best Western?
Yes, parking is available to guests.
What are some restaurants close to Aberdeen Airport, Sure Hotel Collection by Best Western?
Conveniently located restaurants include Dyce Farm - Dining & Carvery, The Dunavon, and Dyce Tandoori.
Does Aberdeen Airport, Sure Hotel Collection by Best Western have airport transportation?
Yes, Aberdeen Airport, Sure Hotel Collection by Best Western offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Aberdeen Airport, Sure Hotel Collection by Best Western located near the city centre?
Yes, it is 0.2 miles away from the centre of Dyce.
Are any cleaning services offered at Aberdeen Airport, Sure Hotel Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does Aberdeen Airport, Sure Hotel Collection by Best Western offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Aberdeen Airport, Sure Hotel Collection by Best Western?
The staff speaks multiple languages, including English, German, Russian, Portuguese, Hindi, Polish, and Hungarian.
Are there any historical sites close to Aberdeen Airport, Sure Hotel Collection by Best Western?
Many travellers enjoy visiting St Machar's Cathedral (3.9 miles), King's Museum - Old Town House (4.0 miles), and Fintray Parish Church & Morthouse (3.9 miles).
Is Aberdeen Airport, Sure Hotel Collection by Best Western accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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