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I stayed here for 2 nights in a traditional room. Upon check-in, reception staff asked me if I want to open a tab for any room charges such as ordering food. If I don't open a tab, I'll have to pay in cash. So of...More
1 Thank amber r
Response from CustomerSatisfa... C, Manager at Casa Andina Standard ColcaResponded 14 December 2017
Thank you for taking the time to share your experience at our Casa Andina Standard Colca.
I regret the inconvenience presented with our service. It is really important for us to guarantee a high quality service. We definitely took your comments into consideration...More
This is a hotel in a very small town at high altitude. The rooms are more like chalets than normal hotel rooms. Due to its altitude and the time of year we visited it was very cold in the morning and evening. The rooms have...More
Thank Ian J
Response from CustomerSatisfa... C, Manager at Casa Andina Standard ColcaResponded 6 December 2017
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our...More
I’m writing this review in the hope to get a reply from Casa Andina to a complaint. I’ve had no response after lodging my complaint at the hotel itself on checkout and neither has an email I sent to the hotel a week ago been...More
1 Thank Welsh_traveller1965
Response from Customer S, Manager at Casa Andina Standard ColcaResponded 28 November 2017
Dear Mr. David Huw,
My name is Pamela Dancé and I’m the hotel manager at Casa Andina Standard Colca. In this opportunity, I would like to thank you for taking the time to provide us your feedback regarding your stay at our hotel. We regret...More
The staff at the hotel well very pleasant. The rooms are within the grounds and the door opens to the outside. There is a hairdryer and a safe in the rooms. We were advised to turn on the heater as soon as we arrived. However,...More
2 Thank Tappy Feet
Response from Customer S, Manager at Casa Andina Standard ColcaResponded 27 November 2017
Thank you for the time you took to share your experience.
We apologize for not getting to meet your expectations on our hotel as well as for any inconvenience you may have presented during your stay.
We are really taking into account your...More
Good service. Lovely log fire at night. Our room had view of volcano Chanchani spewing smoke. Able to see stars at night because it is not that near the centre. In fact there is an observatory at the hotel but sadly was not working the...More
Response from Customer S, Manager at Casa Andina Standard ColcaResponded 26 November 2017
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important for us and we are truly pleased to know that you were satisfied with our service and...More