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Staff very friendly and helpful but facility was disappointing. Construction stuff right outside of dining room. We were in room 106. One window looked out at cars as they drive by very close. The other at the feet of other guests as they came down...More
The room was freezing, although it had a heater. After quite a few hours (in the middle of the night in our case) it warmed up. Huge amount of bedding supplied, meant you slept under a massive weight! The room had basic amenities, so was...More
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded 3 weeks ago
Thank you for writing us, we have read your comment about the cold feeling that you experience in Chivay so, we have to mention that these months are the coldest in the area for that reason we put extra blankets and stove aditional...More
I found this hotel damp, dark and depressing. Didn’t seem very clean. Room definitely needed an update. Cold. Heater didn’t work too well. Too far from town center. You’re stuck here and they don’t take credit cards— not even in restaurant. Take plenty of cash....More
1 Thank Jan22431
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded 9 April 2018
I have read your comment and certainly i am surprised with your comment as it is totally opposite to the opinion of all our customers during the last months, even passengers who occupied the same room in the last week have left their...More
The location is set at the top of a hill where you can see the town. It’s about a 10min walk from Plaza de Armas.
The rooms are well appointed with a lovely bathroom and hot shower. And a lovely fireplace and lots of heated...More
Thank Celina S
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded 4 April 2018
It is very nice to know that you have enjoyed the view of the valley from the comfort of your room. We invite you to stay at our hotel in some next visit to Colca Valley.
This is a charming hotel outside town with many views looking out to one of the Chivay volcanoes. Beds are great. The rooms are positioned around a lovely garden. But the hotel is dated and tired and badly needs an upgrade. Wi-fi also was slow,...More
1 Thank EmilyMartha
Response from POZO DEL CIELO H, Director Comercial at Pozo del CieloResponded 23 March 2018
Thank you for your kind comment and for recommending us to other visitors. For us it was a pleasure to attend you in your visit to the Colca Canyon.
The design of our hotel has a rustic style designed to give a feeling...More
I honestly don't know. Neither my wife nor I do much hair drying. I don't have any and hers is pretty short. I remember seeing them in a lot of rooms, but cannot say for certain if this hotel had one or not.
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"Get an upstairs room to save noise from floorboards above."