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Novus Giri Resort & Spa

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Novus Giri Resort & Spa
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469 Reviews from our TripAdvisor Community

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Showing 310: English reviews
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Bandung, Indonesia
Reviewed 4 days ago NEW

We, family of four with two teen kids, stayed for two nights on Dec 25-27 at Valley and Garden Suite. We've been at Novus a couple of times so more or less we know what we expect. The last being six or seven years ago (one thing that we still remember, there was no breakfast at that time). We stayed...

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Thank localnomad
Jakarta, Indonesia
Reviewed 1 week ago

me and may family love this place. lots of things to do event inside the hotel. my daughter love its rabbit village and pools, horse riding, and child playground. my wife love the spa. the interior also modern and comfortable.

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Thank rlahuddin
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak rlahuddin, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our facilities and our Spa services. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank...

Jakarta, Indonesia
Reviewed 3 weeks ago

What a big surprise for me and my wife on Feb 4th to 5th ,2017 at Novus Giri Resort in Puncak : 1. Beautiful flowers on the floor in our room and also in the bath room 2. 31st Wedding Anniversary Cake for us, what a delicious cake give to us 3. Breakfast and special barbeque dinner 4. Great and...

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Thank SinartaGinardi
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak SinartaGinardi, Thank you so much for the beautiful feedback and the 5 stars rating. We are so proud to read that you thoroughly enjoyed your stay, from our staff's service, to the dècor of your room, from the services of the Spa to the quality of the breakfast. Customer care is indeed amongst one of our highest priorities...

Jakarta, Indonesia
Reviewed 3 weeks ago

never have any complaint in this property,such a great place for relax and run out from a city with a great room and a view.i stay 2 days in 7.. my favourite room in the corner which i mau enjoy watching tv in the tub🤗.i never have anuy doubts to stay in this propert whenever i have any vacation this...

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Thank carrabbad
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Carrabbad, Thank you for the very positive review of your recent visit to the Novus Giri Puncak Resort & Spa. I am delighted to read your appraisal of our team and services. We strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience. We are...

Reviewed 4 weeks ago via mobile

Staffs are friendly and helpfull. Hospitality is quite decent but the hotel room is quite BAD, i upgraded to mountain view and I couldnt see anything BUT ants so I decided to close the terrace door. Should've stayed in normal room instead. The dinner & spa was ok since I took the dinner + spa package.

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Thank Steven H
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. Steven H We very much appreciate your kind review and pleased for your mention on our hospitable staff. It is very rewarding to hear that you felt respected and welcomed, I look forward to sharing your comments with the rest of the team. We are sorry about the inconvenience caused. It is a pleasure to announce that we...

Depok, Indonesia
Reviewed 4 weeks ago

It was surprissed after travelling and experiencing traffic jam in Puncak, we found a nice resort with an affordable price. A cozy room facing to the green landscape... very natural.. My kids said: this what I like, dad! Yeah this resort has facilities for kids: movies, plyground, swimng pool. The jacuzy was dominated by kids coz the decreasing temperature in...

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1Thank zul2017
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak zul2017, Thank you for taking the time to share this wonderful review of your recent experience at Novus Giri Puncak Resort & Spa. I was delighted to read that you had enjoyed our resort as much as the facilities. I'm glad you found the kids facilities plentiful and thought it was great value for money. Hope you'll be...

Jakarta, Indonesia
Reviewed 4 January 2017

The hotel atmosphere is so natural but you should not pick superior room because the room interior so old I stayed at there twice, the last i stayed at junior suite. A litle bit expensive but that's better than superior. The food is average. But you will love it if you like a natural atmosphere and cold wheather

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Thank Pupuk S
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Ibu Pupuk S, Thank you for your lovely review. I am so please to read that you enjoyed your suite. I am happy to inform you that Novus Giri Puncak will continue this year with renovations to some of our room and convention areas. We really appreciate your comments regarding our food. I can assure you that we take...

Jakarta, Indonesia
Reviewed 2 January 2017

Didn't feel the warm hospitality upon check in, no person welcoming, the reception staff is cold, the lobby like a closed store. They fail to give us a good first impression.. After check in to our room, we quickly go to see the kids club and the rabbit village as these two things are the top reasons why we chose...

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Thank Tresvel N
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Tresvel N, Thank you for your feedback. I was disappointed to read that you did not have a warm check-in experience. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive at the same time. I believe Mr. Indra, our reservations...

Jakarta
Reviewed 29 December 2016

No sound protection between 1st and 2nd floor and too noisy from pub TV and sofa is in front of guest room even late night. Never seen such facility from the other hotel. No one control it from hotel staff and no restrictions on it.

Review collected in partnership with this hotel
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1Thank jeongh934
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Mr. jeongh934, I would like to personally apologize for the unfortunate incidences that you experienced during your stay with us. We urge our guest to respect the other guest by not making noise. It is written in our guide book. Unfortunately some guests cannot control their behavior. I wish you would have addressed this with us as we do...

Reviewed 26 December 2016 via mobile

I stayed for 2 days, the hotel was good, great view, nice room, good staff services, my daughter was very happy that we stay at this hotel. One thing need to improve is menu variation of Dining Room and Room Service menu, i expect more traditional menu and more light menu choices to enjoy the afternoon at pool. Overall was...

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1Thank Ikhsan R
Novus G, Marketing Communications Manager at Novus Giri Resort & Spa, responded to this review

Dear Bapak Ikhsan R, Thank you for taking time and sharing such a wonderful feedback. I have shared your review with my team and they are all excited to know that we have almost exceeded you expectations during your recent stay with us. On the note of our restaurant menu, we are sorry that our dining room menu and room...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novus Giri Puncak Resort & Spa is located in the mountainous region near the Indonesian capital of Jakarta. The hotel overlooks the scenery of majestic Mount Gede, with rising volcanic peaks, lush tea plantations and rugged blue mountainous landscapes on 3.8 hectares of land. The 111 rooms and suites are built from natural stone, marble, and wood from West Java. Novus Puncak Resort & Spa is subdued yet esthetically pleasing. From the moment you enter, the lobby's rough natural wood and stone, in vaulted architectural style, greets you. ... more   less 

Additional Information about Novus Giri Resort & Spa

Address: Jl. Sindanglaya Raya no.180, Puncak, Indonesia
Region: Indonesia > Java > West Java > Puncak
Price Range: £49 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Novus Giri Resort & Spa 3.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Novus Puncak Hotel Bogor
Novus Puncak Resort And Spa
Hotel Style:
#1 Top resorts Hotel in Puncak
#2 Spa Hotel in Puncak
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Questions & Answers

Here's what travellers have asked, with answers from Novus Giri Resort & Spa staff and other travellers.
6 questions
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Questions? Get answers from Novus Giri Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite room with Jaccuzi and beautiful view ( Room no 831 or 830)”
  • Flowers on the floor and bath room
 of 5 bubbles SinartaGinardi, 5 Feb 2017 | Read review
“Cleanlines of the room was ok”
 of 5 bubbles IxanRantas999, 26 Dec 2016 | Read review
“need some detail cleaning in some area, like the side lamp, it has cobweb.”
 of 5 bubbles farizaldri, 18 Dec 2016 | Read review
“rooms are shared with spideys”
  • beware the monkeys
  • old but comfy
 of 5 bubbles RonySoerakoesoemah, 12 Dec 2016 | Read review
“The hotel only have one room with white tiles, room 230”
 of 5 bubbles Kwee668, 20 Nov 2016 | Read review
5 of 5